Questions

Deleting unused ticket status?

Is it possible to delete ticket statuses? I have a couple inactive ticket statuses that I'd like to remove from the report builder and ticket filter.

1 Answer

Jackson Potter Last activity on 6/30/2015 10:56:53 AM by Jamey Stock

How do I report on a sub-plan?

I would like to run a Project Task Assignment report for a sub-plan within a project. The filtering capability does not let me get to that level. Please help with how to limit a report to a sub-plan? Thank you.

3 Answers

Sharon Grant Last activity on 7/16/2015 3:27:56 PM by Aaron Crane

Can a User with a Client License Type be Responsible for a task in TD?

Can I add a User with a client license to a task on a project plan or to a task on a ticket?

2 Answers

Marcus Demas Last activity on 6/23/2015 2:23:23 PM by Jason Ehmann

How do I remove a TD Community Member who no longer works with us?

Hi there,
We have had an employee leave our university this year, and we've noticed they had a TD Community account. The account is connected to our university as well. We have a general policy to shut down accounts that are not active, tha...

1 Answer

Heather Fraser Last activity on 6/24/2015 1:00:29 PM by Kris Kennedy

Email response on a Closed Ticket

Our 'Reopening Ticketing Option' setting is 'Never reopen or create new ticket'. I emailed a response to a Closed ticket and the response appended to the ticket but I was not notified the response attached.
Is this the correct system action...

2 Answers

Kathy Holman Last activity on 6/24/2015 9:55:37 AM by Kris Kennedy

Survey reminders

For surveys, is it possible to send a reminder message only to those recipients who have not yet responded to the lessons learned survey? Also, is there a way to "close" the survey on a specific date?

1 Answer

Beatrice Nelson Last activity on 6/24/2015 1:52:59 PM by Kris Kennedy

Variables in Templates

I'm trying to make templates/schedules in TD.
Can TD understand or use variables?
I'm trying to schedule a ticket and I would like the Month and Date to be stamped in the ticket's Subject and Body.
Is this possible? If so, what are t...

1 Answer

Carlos Lugo Last activity on 6/24/2015 9:14:11 AM by Drake Sigler

How do I edit a saved search?

How do I edit a search I created and saved in the Tickets module? When I click 'Edit My Searches' I see my list of my saved searched but only have a 'Delete' option. I cannot edit one I previously created searches. I created a Global Search an...

1 Answer

Kathy Holman Last activity on 6/22/2015 2:57:01 PM by Kris Kennedy

Estimates

Is there any functionality that supports a method of providing an estimate to a Requestor on a ticket that resources with rates and budgeted hours have been applied? Something like the Invoice app with the ability to turn the estimate into an In...

2 Answers

Melissa Stockbridge Last activity on 7/6/2015 11:29:28 AM by Melissa Stockbridge

Clone to Sandbox user logins

Our production site uses CAS as a login (username are set to @wvu.edu), but my SDTest sandbox environment uses the TeamDynamix authentication.
Oonce the cloning process is done will my sandbox environment be switched to using CAS?
Or, do...

1 Answer

Kathy Holman Last activity on 6/22/2015 11:16:11 AM by Kris Kennedy

Mass-editing of Knowledge Base articles

Is there an obvious, easy way to mass-change various attributes (Public, Published, tags, status etc) on multiple KB articles?
Also as an aside -- is there a robust documentation of the KB anywhere? I poked around the site and could only fin...

2 Answers

Eric Smith Last activity on 6/17/2015 3:33:37 PM by Eric Smith

How do I create an Analysis report on users with a Request Priority

I need to create an Analysis report to view tickets opened where the Requestor (aka user, client, or customer) has a Request Priority populated on their profile.

2 Answers

Kathy Holman Last activity on 5/31/2016 3:31:57 PM by Pete Ferris

How do I see Internal Questions I have asked?

I submitted a question that I thought should be categorized as "Internal", but can't see it in my list of questions and have not received a response.

1 Answer

Kathy Holman Last activity on 6/22/2015 11:09:47 AM by Kris Kennedy

Display of Accrued Project Time

I am working to reconcile and close out a project and have a question about how accrued time is being displayed. Attachment Capture1.png is a T&E report on my project that shows 5808.53 hours with an amount of $275,943.75. Attachment Captur...

1 Answer

Ken McCrery Last activity on 6/19/2015 2:17:53 PM by Aaron Crane

How can we integrate our Twitter Feed with the Client Portal?

1 Answer

Jason Ehmann Last activity on 6/12/2015 11:57:35 AM by Jason Ehmann

Change the Browser Tab name

Hi,
Is there a way to change the browser tab name so it doesn't show up as TeamDynamix Version 9.0? We've branded our instance as Dal PM and would like for it to appear as Dal PM on the tab or browser window.
Thanks,
Anette

1 Answer

Anette Petersen Last activity on 6/11/2015 10:34:19 PM by Marcus Demas

Ticket templates and Workflows

Is it possible, or will it be possible in future releases, to automatically start a workflow from a ticket template without tying the associated services' Request Type to a ticket request?
I am referencing the Tickets - Ticket Workflows - A...

1 Answer

Jeremy Luring Last activity on 6/11/2015 10:52:33 AM by Drake Sigler

Finding Surveys

Once I have created a survey, how do I go back and view or edit it properly? For the time being, I made a work-around with a survey response report that provides a link to the survey. Is there, and I sure imagine there is, a more proper way to ac...

1 Answer

Robbie Talbot Last activity on 6/11/2015 10:29:30 AM by Drake Sigler

Guest Access in Team Dynamix

Does there exist a best practice or methodology for how an external user or guest not affiliated with the organization would submit a ticket in Team Dynamix?
thanks

3 Answers

Jeremy Luring Last activity on 6/18/2015 5:05:26 PM by Jeremy Luring

Recent Sandbox Announcement

With the recent announcement of sandboxes being made available for everyone, I'm guessing that Miami's current sandbox environment (which I'm told is atypical) will soon be folded into this new schema. I have some pre-production workflows and req...

3 Answers

Pete Ferris Last activity on 7/7/2015 11:50:32 AM by Beatrice Nelson

Beta environment

With the great news about the new sandbox environment, I'm curious about what will happen with our beta environment. I have some pending changes "in flight" and want to prepare appropriately for the July 5 refresh.
Thanks,

1 Answer

Dalin Bruns Last activity on 6/3/2015 4:33:07 PM by Aaron Crane

How are items populated in the Calendar Application?

In the Calendar Application within TDNext, there are a variety of items being pulled into my Calendar, how are these items being pulled in, and how do I save which items are listed in my Filter gear?

1 Answer

Marcus Demas Last activity on 6/2/2015 1:03:02 PM by Marcus Demas

IP Address Change on 06-JUN-2015

Pertaining to the pending IP address change... it was suggested that we add your IP to our email system white list. Aside from the IP address, what domain name should be white listed?

1 Answer

Jim Watson Last activity on 6/2/2015 2:36:36 PM by Kris Kennedy

IP address changes

From you IP Address Change..
https://solutions.teamdynamix.com/TDClient/KB/ArticleDet?ID=5552

In our spam firewall we have listed 2 address.
76.10.202.242 and 76.10.202.243
Are you consolidation to 1 IP address, no second...

1 Answer

Carlos Lugo Last activity on 6/2/2015 2:48:42 PM by Kris Kennedy

Shifting multiple tasks in a project's Plan

We have a use case where we have to frequently shift the start date on a large number of tasks in our project's Plan, to accommodate changes in the project's start date. Basically we're looking for the best way to "shift the Plan" but...

1 Answer

Peter McCaskell Last activity on 6/11/2015 9:54:19 AM by Drake Sigler

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