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General QuestionsHow do I reject a blank Time Report submission?
One of my students submitted their Time Card, but the 'Final' was on the wrong week. When I click on the Time Report for this user, the page is blank. How do I 'Reject' this?
5 Answers
Kathy Holman
Last activity on 1/19/2016 11:46:55 AM by Kathy Holman
Issue with the Evaluator field blank in one of our reports
In Production our report titled BAAS - Evaluator Report shows the Evaluator field blank. This report is filtered for only Project Requests that are in the Approve For Proposal step. 9 out of the 10 Project Requests in this step have been ...
1 Answer
Anh-Thien Nguyen
Last activity on 1/18/2016 4:32:39 PM by Mark Sayers
Default on Custom Attribute not applying
Working with GWU, a custom attribute which is a multi select has a default value. When a new ticket from the Tickets application is created, the default value is selected (as expected). However, when a ticket is created via the Service Ca...
1 Answer
Kris Kennedy
Last activity on 1/18/2016 4:20:17 PM by Mark Sayers
Potential Issue
I noticed that in the projects App. If you click on feed in the left side menu all shows up there properly. If you instead click on manage and check feed there not all comments show up there. Is this normal? Shouldn't these two feeds be the same?
1 Answer
Richard Musal
Last activity on 1/18/2016 2:23:24 PM by Mark Sayers
Restricting statuses
Is it possible to restrict use of ticket statuses to different groups of users?
1 Answer
Jackson Potter
Last activity on 1/18/2016 1:54:17 PM by Mark Sayers
Issues with Time Types Not Converting and Showing Up
Good morning.
I created a new - Incident from inside of TDNext. The time type of Incident shows up for time tracking purposes when you save the ticket. You can also add incident time under T&E tab.
I then converted that test inci...
I created a new - Incident from inside of TDNext. The time type of Incident shows up for time tracking purposes when you save the ticket. You can also add incident time under T&E tab.
I then converted that test inci...
3 Answers
Sara Solland
Last activity on 1/18/2016 12:30:53 PM by Mark Sayers
Group permissioning in Service Catalog and Knowledge Base
I use group permissions for our Service Catalog and Knowledge Base. I ran into an issue today where I added a technician who was in a permissioned group for the Service Catalog and Knowledge Base into group that was created for a report and is n...
1 Answer
Kathy Holman
Last activity on 1/15/2016 11:50:41 AM by Phil Curl
Workspaces and TimeCards
When Workspaces are created and members assigned, the workspace is added to the members time cards automatically(at least from what I can tell). Is there any way to not have them appear automatically - maybe have them selected first like project...
1 Answer
Denis Walsh
Last activity on 1/15/2016 10:46:59 PM by Matt Sayers
What MIME type should attachments be?
Question:
I have a binary file that I want to attach using the API. In what format and what MIME type do I send it?
Info:
This is my code:
<cffile file="#filePath#" action="readBinary" variable...
I have a binary file that I want to attach using the API. In what format and what MIME type do I send it?
Info:
This is my code:
<cffile file="#filePath#" action="readBinary" variable...
9 Answers
Toben Archer
Last activity on 1/19/2016 12:58:44 PM by Jackson Potter
Email Service settings to allow both ticket creation and replies
Some of our customers, rather than replying to the email message from TeamDynamix so the reply updates the ticket, will instead email a response to the email address that's set up to create tickets. Since that address is not set up to handle rep...
8 Answers
David Durling
Last activity on 4/28/2017 10:48:24 AM by Matt Sayers
The type provided for the ticket does not exist or is invalid.
Question:
This is the message I get when I'm trying to create a new ticket. It is preventing me from being able to create a ticket via the REST API. What am I doing wrong that's causing this error?
Info:
Here is my payload:
...
This is the message I get when I'm trying to create a new ticket. It is preventing me from being able to create a ticket via the REST API. What am I doing wrong that's causing this error?
Info:
Here is my payload:
...
1 Answer
Toben Archer
Last activity on 1/14/2016 12:28:10 PM by Jamey Stock
Unlocking a file in the briefcase
Is there a way to unlock a file in the briefcase of a project that has gone through document workflow?
2 Answers
Roger Bias
Last activity on 1/14/2016 11:15:23 AM by Roger Bias
"Daily Ticket" schedules
We would like to request, that with "Daily" ticket schedules an option be given to exclude weekends (i.e. Saturdays and Sundays). Also there should be configuration to define "Holidays" of the year which can later be excluded ...
1 Answer
Jay Amin
Last activity on 1/13/2016 4:04:12 PM by Mark Sayers
Individuals are in TD, but not showing up in chat
We have an issue where individuals are in TD, but not showing up in chat, any ideas on how we can fix this?
1 Answer
Lisa Carpenter
Last activity on 1/13/2016 3:54:58 PM by Mark Sayers
Bomgar integration
We are working on setting up the Bomgar integration in our test/sandbox environment and need to know what TDs range of IP addresses are and what I/O ports Bomgar needs open to communication.
Thanks in advance for your assistance.
Thanks in advance for your assistance.
1 Answer
Danee Gunka Schwartz
Last activity on 1/13/2016 2:42:28 PM by Matt Sayers
Need assistance on how to create a particular history report
How do we create a history report to identify all Project Requests that had the Commit Resources Step start (not necessarily the current step) during a specified date range? The filter or prompt for the report would be the Step Name and the date ...
1 Answer
Anh-Thien Nguyen
Last activity on 1/14/2016 10:35:31 AM by Mark Sayers
Question about using LDAP
Hello,
I wanted to know what attribute does the middle name field use to populate from LDAP?
Also, how is givenName Used?
I wanted to know what attribute does the middle name field use to populate from LDAP?
Also, how is givenName Used?
1 Answer
Jonathan Graves
Last activity on 1/11/2016 2:49:32 PM by Mark Sayers
Workspaces
Hello,
We were wondering if there is a way to prevent users from creating workspaces? Currently workspaces are not being used and we would like to block users from creating them.
Thank you.
We were wondering if there is a way to prevent users from creating workspaces? Currently workspaces are not being used and we would like to block users from creating them.
Thank you.
1 Answer
Jeff Ellington
Last activity on 1/11/2016 11:50:13 AM by Mark Sayers
Question about user access
Hello,
I would like to set up access for our IT Director to view project information. Is there a way to do this without having to assign him to every project? He would like to be able to view things like project plans, issues, resources and rep...
I would like to set up access for our IT Director to view project information. Is there a way to do this without having to assign him to every project? He would like to be able to view things like project plans, issues, resources and rep...
1 Answer
Susan McGillivray
Last activity on 1/8/2016 10:19:39 AM by Mark Sayers
Email Service Unsuccessful folder messages – how to be notified of those?
We have the Email Service installed on site, with over a dozen addresses using it. What solutions are there for being notified when an error occurs? Ideally I'd like to be able to forward these to another email address so we can review them, bu...
1 Answer
David Durling
Last activity on 1/8/2016 9:53:45 AM by Mark Sayers
Hyperlink Question
When trying to set a hyperlink to a specific place in Team Dynamix (i.e. briefcase/Project name/folder/folder)
I copy the link from the page and use it as my hyperlink address. However instead of going back to that page it takes me to my desk...
I copy the link from the page and use it as my hyperlink address. However instead of going back to that page it takes me to my desk...
1 Answer
Harvey Buchanan
Last activity on 1/8/2016 8:48:32 AM by Matt Sayers
rename user defined fields
Hello,
I want to confirm, if we have a user defined field we can 100% safely rename the field and the label without any issue with forms, reports, etc.
Thank you.
I want to confirm, if we have a user defined field we can 100% safely rename the field and the label without any issue with forms, reports, etc.
Thank you.
1 Answer
Jeff Ellington
Last activity on 1/7/2016 1:39:34 PM by Mark Sayers
Can the API be used to move tickets from ticketing app A to ticketing app B?
If a user has the appropriate permissions, they can click on the Actions button on a ticket and move it to a different ticketing application. As of 9.2, can this be performed via the API?
3 Answers
Marcus Demas
Last activity on 1/24/2020 8:10:06 AM by Jerry George
convert an existing date field
Hello,
We are wondering, are you able to convert an existing date field in TD (user defined fields such as Final Estimated Delivery Date) to a different field type so that a date or "TBD" could be entered. Also need to determine th...
We are wondering, are you able to convert an existing date field in TD (user defined fields such as Final Estimated Delivery Date) to a different field type so that a date or "TBD" could be entered. Also need to determine th...
1 Answer
Jeff Ellington
Last activity on 1/6/2016 3:45:21 PM by Mark Sayers
Locations w/API
I'd like to be able to build something to maintain locations in TD using the API, but it looks like the API only provides read access. Are there plans in the works to add this or do I need to submit this as a feature request for consideration?
...
...
3 Answers
Robert Rust
Last activity on 1/30/2017 1:13:19 PM by Mark Sayers