Questions

How do I reject a blank Time Report submission?

One of my students submitted their Time Card, but the 'Final' was on the wrong week. When I click on the Time Report for this user, the page is blank. How do I 'Reject' this?

5 Answers

Kathy Holman Last activity on 1/19/2016 11:46:55 AM by Kathy Holman

Issue with the Evaluator field blank in one of our reports

In Production our report titled BAAS - Evaluator Report shows the Evaluator field blank. This report is filtered for only Project Requests that are in the Approve For Proposal step. 9 out of the 10 Project Requests in this step have been ...

1 Answer

Anh-Thien Nguyen Last activity on 1/18/2016 4:32:39 PM by Mark Sayers

Default on Custom Attribute not applying

Working with GWU, a custom attribute which is a multi select has a default value. When a new ticket from the Tickets application is created, the default value is selected (as expected). However, when a ticket is created via the Service Ca...

1 Answer

Kris Kennedy Last activity on 1/18/2016 4:20:17 PM by Mark Sayers

Potential Issue

I noticed that in the projects App. If you click on feed in the left side menu all shows up there properly. If you instead click on manage and check feed there not all comments show up there. Is this normal? Shouldn't these two feeds be the same?

1 Answer

Richard Musal Last activity on 1/18/2016 2:23:24 PM by Mark Sayers

Restricting statuses

Is it possible to restrict use of ticket statuses to different groups of users?

1 Answer

Jackson Potter Last activity on 1/18/2016 1:54:17 PM by Mark Sayers

Issues with Time Types Not Converting and Showing Up

Good morning.

I created a new - Incident from inside of TDNext. The time type of Incident shows up for time tracking purposes when you save the ticket. You can also add incident time under T&E tab.

I then converted that test inci...

3 Answers

Sara Solland Last activity on 1/18/2016 12:30:53 PM by Mark Sayers

Group permissioning in Service Catalog and Knowledge Base

I use group permissions for our Service Catalog and Knowledge Base. I ran into an issue today where I added a technician who was in a permissioned group for the Service Catalog and Knowledge Base into group that was created for a report and is n...

1 Answer

Kathy Holman Last activity on 1/15/2016 11:50:41 AM by Phil Curl

Workspaces and TimeCards

When Workspaces are created and members assigned, the workspace is added to the members time cards automatically(at least from what I can tell). Is there any way to not have them appear automatically - maybe have them selected first like project...

1 Answer

Denis Walsh Last activity on 1/15/2016 10:46:59 PM by Matt Sayers

What MIME type should attachments be?

Question:
I have a binary file that I want to attach using the API. In what format and what MIME type do I send it?
Info:
This is my code:
<cffile file="#filePath#" action="readBinary" variable...

9 Answers

Toben Archer Last activity on 1/19/2016 12:58:44 PM by Jackson Potter

Email Service settings to allow both ticket creation and replies

Some of our customers, rather than replying to the email message from TeamDynamix so the reply updates the ticket, will instead email a response to the email address that's set up to create tickets. Since that address is not set up to handle rep...

8 Answers

David Durling Last activity on 4/28/2017 10:48:24 AM by Matt Sayers

The type provided for the ticket does not exist or is invalid.

Question:
This is the message I get when I'm trying to create a new ticket. It is preventing me from being able to create a ticket via the REST API. What am I doing wrong that's causing this error?
Info:
Here is my payload:
...

1 Answer

Toben Archer Last activity on 1/14/2016 12:28:10 PM by Jamey Stock

Unlocking a file in the briefcase

Is there a way to unlock a file in the briefcase of a project that has gone through document workflow?

2 Answers

Roger Bias Last activity on 1/14/2016 11:15:23 AM by Roger Bias

"Daily Ticket" schedules

We would like to request, that with "Daily" ticket schedules an option be given to exclude weekends (i.e. Saturdays and Sundays). Also there should be configuration to define "Holidays" of the year which can later be excluded ...

1 Answer

Jay Amin Last activity on 1/13/2016 4:04:12 PM by Mark Sayers

Individuals are in TD, but not showing up in chat

We have an issue where individuals are in TD, but not showing up in chat, any ideas on how we can fix this?

1 Answer

Lisa Carpenter Last activity on 1/13/2016 3:54:58 PM by Mark Sayers

Bomgar integration

We are working on setting up the Bomgar integration in our test/sandbox environment and need to know what TDs range of IP addresses are and what I/O ports Bomgar needs open to communication.
Thanks in advance for your assistance.

1 Answer

Danee Gunka Schwartz Last activity on 1/13/2016 2:42:28 PM by Matt Sayers

Need assistance on how to create a particular history report

How do we create a history report to identify all Project Requests that had the Commit Resources Step start (not necessarily the current step) during a specified date range? The filter or prompt for the report would be the Step Name and the date ...

1 Answer

Anh-Thien Nguyen Last activity on 1/14/2016 10:35:31 AM by Mark Sayers

Question about using LDAP

Hello,
I wanted to know what attribute does the middle name field use to populate from LDAP?
Also, how is givenName Used?

1 Answer

Jonathan Graves Last activity on 1/11/2016 2:49:32 PM by Mark Sayers

Workspaces

Hello,

We were wondering if there is a way to prevent users from creating workspaces? Currently workspaces are not being used and we would like to block users from creating them.
Thank you.

1 Answer

Jeff Ellington Last activity on 1/11/2016 11:50:13 AM by Mark Sayers

Question about user access

Hello,
I would like to set up access for our IT Director to view project information. Is there a way to do this without having to assign him to every project? He would like to be able to view things like project plans, issues, resources and rep...

1 Answer

Susan McGillivray Last activity on 1/8/2016 10:19:39 AM by Mark Sayers

Email Service Unsuccessful folder messages – how to be notified of those?

We have the Email Service installed on site, with over a dozen addresses using it. What solutions are there for being notified when an error occurs? Ideally I'd like to be able to forward these to another email address so we can review them, bu...

1 Answer

David Durling Last activity on 1/8/2016 9:53:45 AM by Mark Sayers

Hyperlink Question

When trying to set a hyperlink to a specific place in Team Dynamix (i.e. briefcase/Project name/folder/folder)
I copy the link from the page and use it as my hyperlink address. However instead of going back to that page it takes me to my desk...

1 Answer

Harvey Buchanan Last activity on 1/8/2016 8:48:32 AM by Matt Sayers

rename user defined fields

Hello,

I want to confirm, if we have a user defined field we can 100% safely rename the field and the label without any issue with forms, reports, etc.
Thank you.

1 Answer

Jeff Ellington Last activity on 1/7/2016 1:39:34 PM by Mark Sayers

Can the API be used to move tickets from ticketing app A to ticketing app B?

If a user has the appropriate permissions, they can click on the Actions button on a ticket and move it to a different ticketing application. As of 9.2, can this be performed via the API?

3 Answers

Marcus Demas Last activity on 1/24/2020 8:10:06 AM by Jerry George

convert an existing date field

Hello,

We are wondering, are you able to convert an existing date field in TD (user defined fields such as Final Estimated Delivery Date) to a different field type so that a date or "TBD" could be entered. Also need to determine th...

1 Answer

Jeff Ellington Last activity on 1/6/2016 3:45:21 PM by Mark Sayers

Locations w/API

I'd like to be able to build something to maintain locations in TD using the API, but it looks like the API only provides read access. Are there plans in the works to add this or do I need to submit this as a feature request for consideration?
...

3 Answers

Robert Rust Last activity on 1/30/2017 1:13:19 PM by Mark Sayers

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