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We have duplicate assets based off of a Serial number. The ONLY thing different about the 2 are the created by person, is there a way to find duplicate assets and then merge them?
1 Answer
James Richard
Last activity on 8/20/2024 10:30:54 AM by Mark Sayers
Email Replies Error
When one of my users replied to an email, I received an error "Error: [The input data is not a complete block.]" in the email reply logs. Does anyone know what would cause this error?
1 Answer
Jahmaul Holmes
Last activity on 8/20/2024 10:06:14 AM by Mark Sayers
Secure Replies or Encrypted Messages
Hi there,
I was wondering if it is possible to secure send a reply when updating a ticket? Is there any sort of encryption process to protect sensitive information?
Thanks
Tom
I was wondering if it is possible to secure send a reply when updating a ticket? Is there any sort of encryption process to protect sensitive information?
Thanks
Tom
1 Answer
Thomas Bartkus
Last activity on 8/19/2024 3:04:47 PM by Mark Sayers
change of campus contact
Is there a knowledge article that outlines what all needs to be done when a main TDX contact on campus is moving on? If not, this could be the start of one. :)
As an admin, I can get the person set up properly in our instance. I can also get ...
As an admin, I can get the person set up properly in our instance. I can also get ...
1 Answer
Greg Van De Mark
Last activity on 8/16/2024 3:51:03 PM by Brittany Renn
Email - Updating the Custom SMTP after the fact
Our campus is looking to create customized outbound emails for the different ticketing apps now that we are exanding into more and more ticketing applications. We did not configure this at implementation. A question was raised as to what happens...
1 Answer
Holly Waid
Last activity on 8/16/2024 3:50:39 PM by Mark Sayers
Pull Actual Hours By Task on a Project
Hello, is there a way to pull actual hours on a project by task?
1 Answer
Rachel Renckly
Last activity on 8/16/2024 11:49:39 AM by Brittany Renn
Can a Change ticket be a parent to child tickets?
I'm working on our Change requests. I'd like to associate incidents with the Change as child tickets, so that if a Change ticket is implemented and then causes an issue, we could see a list of tickets spawned as a result of the Change.
Howeve...
Howeve...
1 Answer
Kay Masters
Last activity on 8/16/2024 10:34:04 AM by Mark Sayers
Asset relationships in import?
Is there a way to establish asset relationships to other assets via the asset import process?
1 Answer
Rebecca Murphy
Last activity on 8/15/2024 3:48:05 PM by Mark Sayers
Possible to retain custom attributes when moving a ticket?
We are trying to move a ticket from one ticketing application to another, and that is working fine. But we want it to carry all of the custom attributes into the new application and that is not working. The new application has all of the releva...
1 Answer
Carly Born
Last activity on 8/15/2024 11:44:35 AM by Mark Sayers
Unable to delete Attribute Dependencies
Hi,
I just noticed we are unable to delete many of our attribute dependencies. These all have a description that says "Automatically migrated from the pre-11.3 attribute dependency relationship."
I just noticed we are unable to delete many of our attribute dependencies. These all have a description that says "Automatically migrated from the pre-11.3 attribute dependency relationship."
1 Answer
Scott Cory
Last activity on 8/15/2024 9:07:00 AM by Mark Sayers
Workflow need to compare requestor and approver
Hi,
I have a current workflow and need to add a step to check to see if the person who requested a purchase service is the approver. Accounting laws don't permit these to be the same person, but I can't see to find a workflow step that woul...
I have a current workflow and need to add a step to check to see if the person who requested a purchase service is the approver. Accounting laws don't permit these to be the same person, but I can't see to find a workflow step that woul...
1 Answer
Greg Serafinus
Last activity on 8/14/2024 4:41:10 PM by Brittany Renn
Viewing old time cards for resources I approve time for
Good afternoon!
I have a customer asking me how he can view all of the old time cards for the resources he approves time for. I did a lot of checking and testing (for example Analysis>Actual Hrs Report, but it is only "close. He wants to ...
I have a customer asking me how he can view all of the old time cards for the resources he approves time for. I did a lot of checking and testing (for example Analysis>Actual Hrs Report, but it is only "close. He wants to ...
1 Answer
Eugene McGeehan
Last activity on 8/14/2024 3:41:46 PM by Brittany Renn
Cancelled projects
Hello,
I've had a question today that I was hoping you could help with. I tried looking through KBs but want to make sure. I was asked if a project can be cancelled and reopened at a later date. They want to make sure that the project keep...
I've had a question today that I was hoping you could help with. I tried looking through KBs but want to make sure. I was asked if a project can be cancelled and reopened at a later date. They want to make sure that the project keep...
2 Answers
Danee Gunka Schwartz
Last activity on 8/15/2024 8:30:26 AM by Danee Gunka Schwartz
Can I get a list of who has read a Knowledge Article?
I see the count of reads, but not who... Can I get a list of who has read a Knowledge Article?
2 Answers
Annie Wilson
Last activity on 8/14/2024 11:42:30 AM by Mark Sayers
CAI Overview calculations
Is there a document explaining how the Conversations Last 7 Days number is calculated? Does this number include conversations for the current day plus the past 6 days' conversations, or is it for the last 7 days not including today's numbers? Th...
1 Answer
Joey Ware-Furlow
Last activity on 8/19/2024 1:25:01 PM by Mark Sayers
Recover Deleted Template
Is it possible to recover a deleted template in iPaaS?
1 Answer
Abelardo Huereque
Last activity on 8/13/2024 4:29:16 PM by Mark Sayers
How to "promote" a service request to a change?
I've set up a workflow for our change requests, and by looking at the Change Management documentation, this changes them automatically to a Service Request.
The documentation says, "In the past, service requests in TeamDynamix represented any...
The documentation says, "In the past, service requests in TeamDynamix represented any...
1 Answer
Kay Masters
Last activity on 8/13/2024 3:38:39 PM by Mark Sayers
Setting default options for Multiselect Listbox on iPaaS form
I have a form that has a multiselect Listbox. I want the form to be able default to different combinations of options based on different fields on the form. How do I get it to do that? To make it simple I've got example choices for a,b,c, and d ...
1 Answer
Andrew Dzierla
Last activity on 8/16/2024 9:06:52 AM by Mark Sayers
Any movement on Plans to Introduce Electronic Signature Capture in Forms
I see requests for this feature a few years ago, and was wondering if there was anything new to report?
It seems there is still an ever growing need for this functionality.
It seems there is still an ever growing need for this functionality.
1 Answer
Will Tonkin
Last activity on 8/13/2024 12:55:22 PM by Brittany Renn
iPaaS form
Is there a way to create a person field on an iPaaS form that works like the one on TDx forms?
1 Answer
JAMES HOUSEHOLDER
Last activity on 8/13/2024 2:32:12 PM by Mark Sayers
Returning custom attribute combobox values from iPaaS flow to dynamic form
I have a couple of custom attributes to that we've created that I need to be able to populate the values selected back into a combobox in a dynamic form. For example the custom attribute lets you select any combination of (text||value) [Home||1, ...
1 Answer
Andrew Dzierla
Last activity on 8/13/2024 10:20:48 AM by Andrew Dzierla
TDX Collector Service will not run
The TDX Asset Discovery Scanner Service on our server will not start automatically nor will it continue running when manually started.
Several error messages appear in the TDX Discovery Manager.
Any ideas for solutions? Thanks.
Several error messages appear in the TDX Discovery Manager.
Any ideas for solutions? Thanks.
2 Answers
Andrew Brunetto
Last activity on 8/14/2024 11:06:14 AM by Andrew Brunetto
Embedding Microsoft Stream/SharePoint Videos into KBs
Hi TeamDynamix,
Is it possible to embed videos into knowledge articles, where the video source is Microsoft SharePoint / Microsoft Stream (or even Kaltura?).
If we adjust our HTML content allow lists, could we achieve the same result as y...
Is it possible to embed videos into knowledge articles, where the video source is Microsoft SharePoint / Microsoft Stream (or even Kaltura?).
If we adjust our HTML content allow lists, could we achieve the same result as y...
1 Answer
Stephen Wichuk
Last activity on 8/13/2024 9:52:16 AM by Brittany Renn
Generating Access Token with Service Account
Hello,
I am currently working on adding a workflow web service with MSGraph so that I can post messages to teams. I had originally used my own account to generate the access token for testing purposes but am now trying to generate the token f...
I am currently working on adding a workflow web service with MSGraph so that I can post messages to teams. I had originally used my own account to generate the access token for testing purposes but am now trying to generate the token f...
1 Answer
Tuscun McFarlen
Last activity on 8/12/2024 2:24:33 PM by Brittany Renn
iPaaS Excel Attachment to Temp File
I have an excel file that I am attaching to an iPaaS form. The form is triggering an iPaaS Flow. I am able to get the data outputted to a temp file, and then I'm able to send the temp file to a windows file share. However, it appears that the ...
1 Answer
Thomas Stockwell
Last activity on 8/12/2024 3:33:23 PM by Michael Ligouri