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General QuestionsTickets with Attachments Report
Greetings-
I am working on finding an option to review tickets with attachments to ensure that the data in the attachments doesn't violate any of our IT data storage policies. If there is data within the ticket attachments; we will have to w...
I am working on finding an option to review tickets with attachments to ensure that the data in the attachments doesn't violate any of our IT data storage policies. If there is data within the ticket attachments; we will have to w...
1 Answer
Crystal Hotchkiss
Last activity on 7/30/2024 2:59:19 PM by Mark Sayers
Adding ticket tasks to personal Calendar instead of public
In TDNext there's an option to add ticket tasks to calendar, but it seems that it adds them to a shared/application calendar visible to everyone and I'm not seeing any option to add them to a personal calendar only myself can see- is there a sett...
1 Answer
Simon Martin
Last activity on 7/30/2024 11:57:14 AM by Mark Sayers
PPM Stakeholder and Sponsor roles
Hello All,
We are just starting our use of Project Management and have a few questions about the roles, specifically what functionality that Stakeholders and Sponsors have.
When adding a Stakeholder to a Project, there is a checkbox list ...
We are just starting our use of Project Management and have a few questions about the roles, specifically what functionality that Stakeholders and Sponsors have.
When adding a Stakeholder to a Project, there is a checkbox list ...
1 Answer
Kristi Oetting
Last activity on 7/30/2024 11:43:19 AM by Mark Sayers
Way to flag accounts for extra instructions
Would there be a way to flag an account for special instructions. We have had a couple of hacks with requests to change a password. when it's not the users requesting it. We need a way of flagging an account to read notes for an extra code to c...
1 Answer
Matthew Thompson
Last activity on 7/30/2024 10:11:45 AM by Mark Sayers
Workflows continuing after ticket closure
Hello,
We are starting to get into more workflows and ran across a coupe use case's where a ticket is marked resolved in the middle of the workflow process. After the ticket is resolved, the workflow steps stay and continue to function. An ex...
We are starting to get into more workflows and ran across a coupe use case's where a ticket is marked resolved in the middle of the workflow process. After the ticket is resolved, the workflow steps stay and continue to function. An ex...
1 Answer
Shawn Lienemann
Last activity on 7/30/2024 9:55:06 AM by Mark Sayers
Creating Ticket Reports that show specific time frame of Created Tickets
Good Morning,
I'm looking for a bit of assistance in creating a ticket report being asked by my organization. The ask is to figure out how many tickets are created with our Help Desk in specific time ranges like from 8:00 am - 9:00 am and for...
I'm looking for a bit of assistance in creating a ticket report being asked by my organization. The ask is to figure out how many tickets are created with our Help Desk in specific time ranges like from 8:00 am - 9:00 am and for...
1 Answer
Carlos Turcios
Last activity on 7/30/2024 9:37:47 AM by Mark Sayers
Report Field Definitions
Good afternoon,
I am trying to find out whether there is a published list of the reporting field definitions. More specifically, I am looking to determine the difference between "Create to Init Resolve (abs)" and "Create to Init Resolve (Op)"...
I am trying to find out whether there is a published list of the reporting field definitions. More specifically, I am looking to determine the difference between "Create to Init Resolve (abs)" and "Create to Init Resolve (Op)"...
1 Answer
Tationia Bowen
Last activity on 7/29/2024 4:31:37 PM by Mark Sayers
Bulk update Text Area attributes on assets
I'm looking to bulk update a custom attribute on multiple assets from the TDNext asset/ci app Update screen.. This custom attribute I want to update across multiple assets is a Text Area field. I don't see it as an option in our list of custom ...
1 Answer
Anna-Liisa Breit
Last activity on 7/29/2024 2:30:48 PM by Mark Sayers
Save and Finish Later - Ticket Functionality
Hello,
Is there a way for clients to save their partially completed forms (ticket requests) as they complete tickets to be finished and submitted later?
If not, is there a possibility of this feature being developed? Our form is roughly 2...
Is there a way for clients to save their partially completed forms (ticket requests) as they complete tickets to be finished and submitted later?
If not, is there a possibility of this feature being developed? Our form is roughly 2...
1 Answer
Malissa Somers
Last activity on 7/29/2024 1:10:46 PM by Brittany Renn
iPaaS - Change Username
Trying to create a flow that would end up updating TDX user information, There are two main things I can't find.
1. Organizational ID: I didn't find any setting change for that in 'TDX Common Admin - Update User'. The setting I think it migh...
1. Organizational ID: I didn't find any setting change for that in 'TDX Common Admin - Update User'. The setting I think it migh...
1 Answer
Justin Goode
Last activity on 7/29/2024 12:08:43 PM by Mark Sayers
User History
Is there a way to see what updates were made to a user's record? I notice that a tech was changed this afternoon, but I didn't make that change.
1 Answer
Sheila McBride
Last activity on 7/26/2024 2:18:42 PM by Mark Sayers
Limit Field Level Editing
I need to be able to limit the ability to change the Project Type field value only on Requests and Projects. Once it's assigned, it should only be able to be changed by a TDAdmin or specific 2 users. Is there a way to do that?
1 Answer
Rebecca Murphy
Last activity on 7/26/2024 11:49:40 AM by Mark Sayers
Email Monitor
Good morning, I have a quick question and was wondering if you all could take a look at something for us. We have an email monitor setup (support@dot.nm.gov) and up until a few days ago when someone would send an email to that address it would ge...
2 Answers
Ryan Turner
Last activity on 8/8/2024 3:16:39 PM by Bobby Jones
KB Report for Pending Review
I have a report for this, but it has a default value for a portal I chose. I'd like it to be "default client portal" so that technicians in other ticketing applications would see their pending KB articles. I'm assuming that's not possible?
So...
So...
2 Answers
iPaaS standard connector documentation
Is there documentation that I just am not finding for standard connectors in iPaaS like "TDX Common Admin". I am trying to edit a person record and getting an error that "Bad Request ID: -1 Message: Could not edit user: The primary Client Portal...
1 Answer
Charles Morgan
Last activity on 7/26/2024 12:32:00 PM by Michael Ligouri
Project Total Expense Budget differs from Total Expense Types Budget
I have a project that shows 2 different budget amounts. The total Expense Types Budget matches what I've entered and is correct. The total Expenses Budget is a different number and I can't determine where it came from or how to edit it. Unfort...
1 Answer
Kimberly Lawrence
Last activity on 7/24/2024 10:17:57 AM by Mark Sayers
Windows File System Access ipass connector
What's the expected format for the "File name" attribute on the "File Exists" action? See image
I'm using "\\servername\LOAD\TDXSystemImports\People\text.txt" and it isn't appearig to work
I'm using "\\servername\LOAD\TDXSystemImports\People\text.txt" and it isn't appearig to work
1 Answer
Charles Morgan
Last activity on 7/23/2024 4:52:11 PM by Michael Ligouri
iPaaS forms - authentication
There are currently only two options in our iPaaS forms' authentication drop down menu: None or SAML with Claims Validation .
I can see in the tool tip(attached) that there are two other options that we don't have available: Password or ...
I can see in the tool tip(attached) that there are two other options that we don't have available: Password or ...
1 Answer
Nick Nunn
Last activity on 7/24/2024 9:55:36 AM by Noah Hensley
IPaas to Admanger
I am trying to find out if TDX has an IPaas integration from ADmanager to TDX for account creation and real time updating of TDX accounts both ways.
So if I created an account in AD I need it to create the account in TDX and if that accout...
So if I created an account in AD I need it to create the account in TDX and if that accout...
1 Answer
Matthew Thompson
Last activity on 7/22/2024 11:21:08 AM by Matthew Thompson
Trying to do a people import on TDADMIN
I am trying to upload an XLSX file on the admin portal and when doing so I am getting this error. I have done these several times and never received this error.
Worksheet position out of range.
at OfficeOpenXml.ExcelWorksheets.get_Item(Int3...
Worksheet position out of range.
at OfficeOpenXml.ExcelWorksheets.get_Item(Int3...
2 Answers
Tabitha Logemann
Last activity on 7/24/2024 8:21:49 AM by Tabitha Logemann
Access to tickets, Requests, Asset, Questions for Users.
I need to find out what access I need to give my technicians so they can see the Access to tickets, Requests, Asset, Questions for Users.
When I click on a users name in an open ticket I can see the options in the attached picture. However,...
When I click on a users name in an open ticket I can see the options in the attached picture. However,...
1 Answer
Matthew Thompson
Last activity on 7/23/2024 10:56:36 AM by Mark Sayers
Limited Access to Admin Application?
Hi there,
We have branched out an added a new ticketing system for another department. For this department to create forms, customize within admin, and configure their own items, is there a permission or security role that can be granted? Ide...
We have branched out an added a new ticketing system for another department. For this department to create forms, customize within admin, and configure their own items, is there a permission or security role that can be granted? Ide...
1 Answer
Thomas Bartkus
Last activity on 7/23/2024 8:50:19 AM by Brittany Renn
Can somebody tell me what has to be changed on a users record to mark it as modified?
When you look at Users in TDXADMIN there is a column that says "Modified" at the very end of the page. When you click on a user there are many menu options: General, Authentication, Applications, etc... I would like to know what has to occur on t...
1 Answer
Patricia Porter
Last activity on 7/23/2024 9:37:02 AM by Mark Sayers
Upvote an Enhancement Request
Hi - Is there a way to upvote an enhancement request? I have seen some I'd like to put in support for, but not able to find a way to do that. I may be missing something obvious, but so far all I can find is how to submit a new enhancement request...
1 Answer
Kristi Oetting
Last activity on 7/22/2024 10:47:38 AM by Mark Sayers
What is #Templates Tell you?
It has been a while since I worked with Task Templates (workflow and IPaaS have overtaken them), but in the Admin View for task templates, what does the #Template value signify? I can't find any KB on the details.
Thanks, Tevis
Thanks, Tevis
1 Answer
Tevis Boulware
Last activity on 7/19/2024 4:37:45 PM by Mark Sayers