Report to Show All of the Tickets a User has been Notified On

Is it possible to create a report that shows a user all of the tickets that they have been notified on (but that they aren't responsible for)? If so, which filters should be used to obtain this information?
We have a lot of front line staff ...
1 Answer
Priscilla Schwartz Last activity on 2/16/2024 9:25:26 AM by Brittany Renn

Permission denied when trying to view new application

Hi there. I'm working in the sandbox on a new application that will be used for change management. I created the application, created a security role for it and assigned that to my user id, and set myself as an application admin for the new appli...
1 Answer
Kay Masters Last activity on 2/16/2024 9:26:48 AM by Brittany Renn

iPaaS Execute Stored Procedure Timeout?

I have a stored proc which does a bunch of processing, table loading, etc... There isn't really a result set from the stored proc other then the info/messages for logging. However when calling this proc in iPaaS I get the following error....
1 Answer
Alex Haberer Last activity on 2/16/2024 11:10:52 AM by Mark Sayers

API Endpoint to add Files to Project Requests

What is the API endpoint to add files to project requests?
In the self service set of methods, there is no method to update project requests. I am able to use some project APIs to add feed entries, etc, but am unable to add an attachment thro...
1 Answer
Naseem Benjelloun Last activity on 2/15/2024 3:26:25 PM by Mark Sayers

KB Examples

Hello, I was working on populating our Knowledge Base, and my supervisor asked me to contact you all and see if you have any suggestions at who would have a similar customer base or even just a great KB in general?
Thanks for your feedback
1 Answer
Ryan Turner Last activity on 2/15/2024 2:29:17 PM by Greg Van De Mark

Web API Feed Update Does Not Work As Documented

The following endpoint: POST api/{appId}/tickets/{id}/feed is not working as expected. Although I can update the feed with a given message, it does not notify anyone when providing data in the "Notify" parameter as outlined in the documentation...
1 Answer
Gerrit Brands Last activity on 2/15/2024 12:50:59 PM by Mark Sayers

Asset Discovery Windows Agent

We are having issues getting our asset discovery scanner to pick up assets across multiple VLNs. We are using the Agent protocol. We know the agent and scanner are working because they are pulling in assets on one VLN. My network manager is needi...
1 Answer
Kathy Pauley Last activity on 2/15/2024 11:04:17 AM by Mark Sayers

TDX Workflow Condition

Hi All,
Is there a way in TDX workflow to add a condition to check if the requestor's manager is the same person as the department director before sending another approval request to the Department Director? So that we won't send approval req...
1 Answer
Fillagot Taye Last activity on 2/14/2024 3:25:08 PM by Mark Sayers

Importing MSProject Plans into TDX - De-activated Tasks are copied in as reactivated

I went through the process of exporting and importing a MSProject waterfall plan into TDX. I carry deactivated tasks on the MSPRoject plan for various reasons. When the plan was imported into TDX, the deactivated tasks were imported and listed...
1 Answer
Steve Jackson Last activity on 2/14/2024 3:07:39 PM by Mark Sayers

how to do a hover appearing menu in client portal

with the limitations on disallowed html and css tabs its not possible to do a menu that shows up on hover over something.Anyone know how to do that or basically get a menu of hyperlinks to appear when hover over an image or other html element?
1 Answer
Matt Tipton Last activity on 2/14/2024 2:49:11 PM by Mark Sayers

Prepopulated messages on Ticket updates

Hello looking for a way when closing a ticket. To have a pre populated message that the tech can add their note to ?
1 Answer
Keyon Farrier Last activity on 2/14/2024 1:17:44 PM by Mark Sayers

API Endpoint to Merge Users

Is there an API endpoint that would allow us to merge a non-user type record with a user-type record?
1 Answer
Naseem Benjelloun Last activity on 2/14/2024 1:12:44 PM by Mark Sayers

Tickets API Responsible Fields

These are the parameters used by TDX API during ticket creation to set Responsible person.
Is there...
2 Answers
Tamara Buch Last activity on 2/14/2024 9:01:56 AM by Mark Sayers

Change to a location in Production

If I make a change to a location in Production how long until it's reflected in Sandbox?
1 Answer
Matthew Thompson Last activity on 2/13/2024 3:25:59 PM by Mark Sayers

iPaas Email Send Notification Attachments

Has anyone had success using the attachments section of the iPaaS Send Notification connector? I am using it and while it is sending an email, I cannot manage to get an attachment to come through. Is there documentation for this connector type?
1 Answer
Loren Leonard Last activity on 2/14/2024 10:04:26 AM by Michael Ligouri

How do I log into this training page?


I'd like to log into this page:
None of these seem to do the trick:
TD Community login TD Status Page login TeamDynamix Application login Can you please...
1 Answer
Sarah Glatz Last activity on 2/13/2024 11:16:36 AM by Brittany Renn

Disable notifications to Requestor

We are testing a form and flows in iPaaS that create a ticket on a user's behalf. During testing, is there any way to stop the users from receiving notifications for these test tickets?
1 Answer
Jim Lucas Last activity on 2/13/2024 2:00:11 PM by Mark Sayers

Timing of Productions updates to the sandbox.

I was my understanding that the Production updates to the database are reflected to the Sandbox in 24 hours. Can you please give me the exact timing or is it adjustable?
1 Answer
Matthew Thompson Last activity on 2/13/2024 12:56:25 PM by Mark Sayers

Value for 'Assigned To' in Current Workflow Step view

Within the Current Workflow Step view, the 'Assigned To' will show 'Requestor's Manager', etc., or if it's a custom attribute, something like 'Custom Attribute - Name of employee'.
Is there a way for the 'Assigned To' text to inste...
1 Answer
Tanner Grubbs Last activity on 2/13/2024 9:53:39 AM by Brittany Renn

Workspace Rule based on Workflow Step

Is it possible to only add a ticket to a workspace after a certain step is done in the workflow that is associated with that ticket? For example, once the approvals are completed within the ticket I would like the ticket to be added to the worksp...
1 Answer
Nick Christiansen Last activity on 2/13/2024 9:57:22 AM by Brittany Renn

Report on access to iPaaS

One of our admins inadvertently checked the box next to iPaaS on the list of apps on the user profile, while these profiles were being updated although these users were not supposed to be given access to iPaaS. This happened over a period of few ...
1 Answer
Bodek Frak Last activity on 2/9/2024 4:33:02 PM by Mark Sayers

Can knowledge articles be exported?

We're in a hosted TD environment, and I was wondering whether knowledge articles can be exported en masse using iPaaS or web calls?

Thank you,
1 Answer
Kay Masters Last activity on 2/9/2024 3:56:13 PM by Mark Sayers

Email Auth Account errors

Has anyone experienced continually getting 'Unable to authenticate to IMAP server []' errors in the email reply monitor. But when you regenerate the token and re-authenticate to the Email Replies mailbox, the error clears and...
1 Answer
Chuck Renninger Last activity on 2/9/2024 3:38:46 PM by Mark Sayers

iPaaS Connector - API action requires SSL Cert

I have a Custom Connector with Custom API Actions, however the endpoint server requires an SSL certificate. Is there any way in iPaaS to apply a certificate, flow, configuration, on the proxy etc?

2 Answers
Alex Haberer Last activity on 2/9/2024 4:55:02 PM by Mark Medaugh

Return value from iPaaS workflow step

Reviewing the documentation , it's not clear to me how this works. Is it just the name that is accessible to the workflow step?

i.e. due to the above, I would need a result called "Result" in my workflow step, and that's just a branch ...
2 Answers
David Tod Last activity on 2/9/2024 10:30:03 AM by Mark Medaugh

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