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General QuestionsDo we have to regenerate OAuth 2.0 tokens regularly?
Good Morning,
Do we have to regenerate OAuth 2.0 tokens regularly?
Until September 2023 we were on prem and sometime prior to that, we had IMAP monitors.
The tokens would not stay valid for more than 90 days. We had to regenerate th...
Do we have to regenerate OAuth 2.0 tokens regularly?
Until September 2023 we were on prem and sometime prior to that, we had IMAP monitors.
The tokens would not stay valid for more than 90 days. We had to regenerate th...
1 Answer
Sarah Glatz
Last activity on 4/16/2024 9:58:54 AM by Mark Sayers
Notification Task Include Approval Comments
In this workflow: https://support.einsteinmed.edu/TDAdmin/EC907A1C-A5B8-423A-B989-B2165ED67FDF/2739/Workflows/Builder/13490306 , I'd like for a notification step, https://support.einsteinmed.edu/TDAdmin/EC907A1C-A5B8-423A-B989-B2165ED67FDF/273...
1 Answer
Sheila McBride
Last activity on 4/16/2024 9:29:16 AM by Brittany Renn
Forms - Send email
App: Salesforce - Dev -
Flow: Manual Lead Entry
Can you help me figure out why I am getting an error message: Cannot determine the frame size or a corrupted frame was received.
When trying to submit a form notification?
Tha...
Flow: Manual Lead Entry
Can you help me figure out why I am getting an error message: Cannot determine the frame size or a corrupted frame was received.
When trying to submit a form notification?
Tha...
1 Answer
Michael Leys
Last activity on 4/16/2024 5:41:46 PM by Mark Medaugh
Service Now API calls to TDX
Do you know where I would find the ServiceNow API calls to TDX to integrate the two ticketing systems to each other. We are using a company that uses ServiceNow as a 1st level support support. They need integration information to receive data an...
1 Answer
Matthew Thompson
Last activity on 4/15/2024 3:55:53 PM by Mark Sayers
Add new tag on user reassignment
Hello. I am wanting to add a new tag automatically when I, or another set of users reassign a specific ticket type to another user. Can this be done using workflows or automation?
An example would be, I've claimed a ticket, I now want to reas...
An example would be, I've claimed a ticket, I now want to reas...
1 Answer
Philip Kukla
Last activity on 4/15/2024 11:25:10 AM by Mark Sayers
Keep getting Data(.)(.) instead of Data inside my "find in" expression
Hello,
I am redoing some lab exercises just to re familiarize myself with stuff. The one lab exercise involves finding the row inside of a .csv file where a particular value resides. To do this, I created the following flow steps:
...
I am redoing some lab exercises just to re familiarize myself with stuff. The one lab exercise involves finding the row inside of a .csv file where a particular value resides. To do this, I created the following flow steps:
...
2 Answers
Jason West
Last activity on 4/16/2024 4:17:17 PM by Jason West
Group Desktop Template
Hi,
Is there a way to add a desktop template for all members of a group, or is it only possible to add a desktop to individual users one at a time?
Is there a way to add a desktop template for all members of a group, or is it only possible to add a desktop to individual users one at a time?
1 Answer
Scott Cory
Last activity on 4/12/2024 12:55:01 PM by Brittany Renn
Service Offering - (parent) service not correct in reporting
I'm working with service offerings - something relatively new to me.
I have a general service offering I set up in this way:
category = (none)
service = "General"
service offering = "Service Offering"
Looking at breadcrumbs in TDCli...
I have a general service offering I set up in this way:
category = (none)
service = "General"
service offering = "Service Offering"
Looking at breadcrumbs in TDCli...
1 Answer
Greg Van De Mark
Last activity on 4/12/2024 12:49:41 PM by Mark Sayers
Static Field Not Showing On Tickets
Hello, I may be just tired and seeing double, but I have a static field on a Form that does not appear in the ticket as expected.
https://app.screencast.com/likxMJ2Xucxm9
What am I missing here?
Thanks, Tevis
https://app.screencast.com/likxMJ2Xucxm9
What am I missing here?
Thanks, Tevis
1 Answer
Tevis Boulware
Last activity on 4/12/2024 9:55:13 AM by Mark Sayers
Error accessing S3 buckets using S3 connectors
While I am trying to access my S3 bucket using an S3 connector, it is giving the an authorization error. I believe it is due to improper setting in my connector to direct it to my bucket and also the access control to my bucket. My final goal is ...
1 Answer
Pavan Sai Korlapati
Last activity on 4/11/2024 2:17:51 PM by Mark Sayers
Can a standard report be modified?
I am working on multiple tickets and my desktop I have some standard reports such as "My assigned tickets" and "My assigned tasks".
I noticed these are standard reports and I don't have the option to modify them as custom reports, so, Is it p...
I noticed these are standard reports and I don't have the option to modify them as custom reports, so, Is it p...
1 Answer
Nicolas Ledezma-Munoz
Last activity on 4/10/2024 11:41:24 AM by Nicolas Ledezma-Munoz
Report: Status vs Status Class
HI!
When doing a report for closed and resolved tickets, does it matter which one I use? Do I need to include both?
When doing a report for closed and resolved tickets, does it matter which one I use? Do I need to include both?
1 Answer
Michael Rodriguez
Last activity on 4/10/2024 9:06:55 AM by Michael Rodriguez
Teamdynamix LMS
Hello,
Would you please resend the link for the Learning Management System--I seemed to have lost it and cannot find it anywhere. I have an account setup but cannot find the login site.
Thank you.
Sharon
Would you please resend the link for the Learning Management System--I seemed to have lost it and cannot find it anywhere. I have an account setup but cannot find the login site.
Thank you.
Sharon
1 Answer
Sharon Jarmoc
Last activity on 4/11/2024 9:41:27 AM by Mark Sayers
Workflow Help
I have an onboarding workflow that has multiple conditions with steps. I have built this in a single workflow, but it is very busy. I am concerned if there needs to be an edit it will be challenging to figure out each later. Is there a way to cre...
1 Answer
Lorin Green
Last activity on 4/10/2024 4:25:50 PM by Mark Sayers
Project Request Actual Hours vs Project Actual Hours
Hi,
We want to start tracking the actual hours being spent during our intake assessment on project requests, but in testing it seems any hours tracked while the project is in request status stay with the project when it moves to being an acti...
We want to start tracking the actual hours being spent during our intake assessment on project requests, but in testing it seems any hours tracked while the project is in request status stay with the project when it moves to being an acti...
1 Answer
Kim Rathbone
Last activity on 4/10/2024 2:52:10 PM by Mark Sayers
Ticket report for any modifications after certain status
Hi,
Is there a way to create a ticket report to capture any modifications to a ticket after it has reached a particular status?
Thanks,
Tanner
Is there a way to create a ticket report to capture any modifications to a ticket after it has reached a particular status?
Thanks,
Tanner
1 Answer
Tanner Grubbs
Last activity on 4/10/2024 1:26:53 PM by Brittany Renn
Clickable asset tag in tickets
We have clickable asset tag links when you view assets under a person. But we also have the asset tag showing in a ticket when a user provides it. Is there any way to make that user provided asset tag clickable and go to the corresponding asset p...
2 Answers
Ticket re-open process
I have my settings for ticket replies on a resolved ticket to re-open for the first 5 days. So after those days it will create a new ticket.
My question, shouldn't it pass through the attachments as well as the description? The requestor rep...
My question, shouldn't it pass through the attachments as well as the description? The requestor rep...
1 Answer
Justin Goode
Last activity on 4/9/2024 4:53:20 PM by Mark Sayers
Switching project type or project template halfway through a project
Hi,
We've set up various project types and templates for our organization. Sometimes, we might need to switch the type or template while a project is ongoing. I know we can override settings from a template, which seems fine (applying another...
We've set up various project types and templates for our organization. Sometimes, we might need to switch the type or template while a project is ongoing. I know we can override settings from a template, which seems fine (applying another...
1 Answer
Constantin de Boisseson
Last activity on 4/9/2024 2:22:30 PM by Mark Sayers
Linking a cardwall plan to a task in a waterfall plan
Hi,
We want to run hybrid projects with a high-level waterfall plan and sprints that require individual cardwall plans. Ideally, when we select a task 9sprint) in the waterfall plan, it would link directly to a new card wall for that sprint. ...
We want to run hybrid projects with a high-level waterfall plan and sprints that require individual cardwall plans. Ideally, when we select a task 9sprint) in the waterfall plan, it would link directly to a new card wall for that sprint. ...
1 Answer
Constantin de Boisseson
Last activity on 4/9/2024 1:37:06 PM by Brittany Renn
KB Suggestions
Is there a way when a client is submitting a ticket for a specific service for the system to "suggest" KB articles that might solve the issue?
1 Answer
Navjot Bhatoa
Last activity on 4/9/2024 11:55:49 AM by Mark Sayers
Traversing the Asset Tree
I'm looking into the possibility of using the WebAPI to traverse an Asset's relationship tree, specifically between itself and other assets
Based on my research, it is not possible to see or edit relationships between assets using the WebAPI....
Based on my research, it is not possible to see or edit relationships between assets using the WebAPI....
1 Answer
Harrison Fleisher
Last activity on 4/8/2024 4:41:59 PM by Mark Sayers
Reminder for upcoming Due Date
Hi all,
Can TDx send notifications to prime responsible of a ticket a set time ahead of a due date? This is so people are notified, let's say, 3 days prior to a due date.
Damon
Can TDx send notifications to prime responsible of a ticket a set time ahead of a due date? This is so people are notified, let's say, 3 days prior to a due date.
Damon
1 Answer
Damon Stennett
Last activity on 4/8/2024 4:38:10 PM by Mark Sayers
Report on reassigned/transferred tickets.
Hello all!
I have been asked if a report could be created for tickets a particular group has reassigned to others. I took a looks at the filtering list for a ticket report, and nothing jumped out. Does anyone know if this can be done?
I have been asked if a report could be created for tickets a particular group has reassigned to others. I took a looks at the filtering list for a ticket report, and nothing jumped out. Does anyone know if this can be done?
1 Answer
Michael Rodriguez
Last activity on 4/8/2024 1:45:09 PM by Brittany Renn
SmartSheet IPaaS Authentication
It appears that the only way to create a Credential into the SmartSheet Connector is through a Secret/ID Pair:
However, our Smartsheet instance only provides a Token. Is there an authentication method for Smartsheet that can use a "har...
However, our Smartsheet instance only provides a Token. Is there an authentication method for Smartsheet that can use a "har...
1 Answer
Tevis Boulware
Last activity on 4/11/2024 10:29:26 AM by Mark Medaugh