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General QuestionsRequesting Guidance for Outlook Calendar Integration
We are attempting to create an integration between TeamDynamix and Outlook calendars. Our objective is to add a step to our Request for Change workflow that will add a calendar event at the date/time listed as a ticket attribute with the TDX tick...
1 Answer
Anderson Hanchett
Last activity on 7/16/2024 9:19:22 AM by Mark Sayers
Tickets and Tasks - Bulk Closure?
Hi,
SCENARIO - New Hire, an Onboarding ticket is submitted by the Hiring Manager which is set to Auto-Create Tasks for HR, IT, and Facilities. IT closes theirs tasks, HR and Facilities tend to leave their tasks open. I am cleaning up Year-t...
SCENARIO - New Hire, an Onboarding ticket is submitted by the Hiring Manager which is set to Auto-Create Tasks for HR, IT, and Facilities. IT closes theirs tasks, HR and Facilities tend to leave their tasks open. I am cleaning up Year-t...
1 Answer
Armando Cortez
Last activity on 7/15/2024 1:39:05 PM by Armando Cortez
TDX User account creation
Hello, We noticed this morning that when we are using our system to create new users some of the users are being created with a space after their first name in our AD environment. I am not sure of how to resolve this. I was hoping someone could t...
1 Answer
Ryan Turner
Last activity on 7/15/2024 12:33:20 PM by Mark Sayers
Add Customer's Supervisor as Contact Automatically
Is there a way to automatically add a customer's supervisor as a contact on the ticket? i.e. if John Doe submits a ticket and his supervisor is Jane Doe, we want to have Jane automatically added as a ticket contact when John puts in the ticket. I...
1 Answer
Jonathon Eller
Last activity on 7/12/2024 3:47:26 PM by Brittany Renn
Web Services - Update Asset information on a Loaner Process
We are working on a loaner process and want to setup a web service for the work flow to update the asset owner and status after the asset is assigned to the ticket.
1 Answer
Tabitha Logemann
Last activity on 7/12/2024 2:29:28 PM by Brittany Renn
Choice Field Custom Attribute in body of Create Second Ticket Web Service Method Autopopulate from original ticket.
Good Morning again, and hopefully the last time for a while,
In the Create Second Ticket Web Service method, I want to pull a custom attribute choice field filled out by the end user over to the new ticket.
Ex. I have a drop down Ch...
In the Create Second Ticket Web Service method, I want to pull a custom attribute choice field filled out by the end user over to the new ticket.
Ex. I have a drop down Ch...
1 Answer
Irene Muller
Last activity on 7/11/2024 4:16:32 PM by Brittany Renn
Creating Custom Connector Post Actions
Hello. I am creating a custom connector to a set of API endpoints that works with XML and not JSON. I have successfully created GET actions with query strings, but am having difficulty creating a POST with a Request Body Data Type. I have cr...
1 Answer
Tevis Boulware
Last activity on 7/15/2024 10:40:28 AM by Mark Sayers
Project resource allocation and time off
Hi,
In our project plans we have tasks that run for multiple weeks (ex. July 1 - September 15). When an assigned resource also takes vacation time during that period, they now show as over allocated. Is there a way to modify the project task ...
In our project plans we have tasks that run for multiple weeks (ex. July 1 - September 15). When an assigned resource also takes vacation time during that period, they now show as over allocated. Is there a way to modify the project task ...
1 Answer
Kim Rathbone
Last activity on 7/15/2024 10:29:15 AM by Mark Sayers
iPaas SQL Query Timeout
I have several long running queries that are timing out pulling data back to my iPaas flows. I have updated the connection timeout in the connection string for MS SQL to 60 seconds and I have reviewed the configuration of the SQL server and veri...
1 Answer
Michael Olson
Last activity on 7/26/2024 12:24:40 PM by Michael Ligouri
Service Portal Application not being added
Please see the rather rambling explanation below, but I am creating a new user (in the Sandbox) and trying to add a second enterprise service portal application. However, while the generated JSON looks correct, the newly created user is not assi...
1 Answer
Tevis Boulware
Last activity on 7/10/2024 2:07:47 PM by Tevis Boulware
HMAC SHA1 in Webhooks
Is there anything besides the secret and the payload needed as inputs to generate the x-tdx-signature hash?
This is the only documentation that I could find, "X-Tdx-Signature: An SHA-1 HMAC hash of the payload using the Secret field in the we...
This is the only documentation that I could find, "X-Tdx-Signature: An SHA-1 HMAC hash of the payload using the Secret field in the we...
1 Answer
Bobby Jones
Last activity on 7/24/2024 10:50:56 AM by Mark Sayers
Team Dynamix App
Do we have access to use the Mobile APP currently? I read that only certain people will be able to use the app at this time. I am checking to see if we are those certain people here a PVAMU Texas A & M that have access. If so how do we get ...
1 Answer
Matthew Thompson
Last activity on 7/10/2024 11:44:06 AM by Mark Sayers
Calling Oracle DB Stored Procedures with Parameters in iPaaS
Hi,
I am trying to call a stored procedure in iPaaS using a connector for Oracle DB. I can successfully execute a procedure without parameters, but I encounter issues when attempting to call a procedure with parameters. Could anyone provide m...
I am trying to call a stored procedure in iPaaS using a connector for Oracle DB. I can successfully execute a procedure without parameters, but I encounter issues when attempting to call a procedure with parameters. Could anyone provide m...
2 Answers
Waheed Barakzai
Last activity on 7/16/2024 12:05:37 PM by Jordyn Mancini
How do I Change Responsible on Second ticket created in a workflow but not the original?
Good Morning Again ( I assume Mark and Brittany will respond, to which I say Hello!),
Day 3 of working with Web service methods and Workflows and I have a new question. I have a workflow web service method that creates a second ticket. I'd li...
Day 3 of working with Web service methods and Workflows and I have a new question. I have a workflow web service method that creates a second ticket. I'd li...
1 Answer
Irene Muller
Last activity on 7/10/2024 10:12:37 AM by Mark Sayers
Automatically assign workflow to reassigned tickets?
Good Afternoon:
Is there a way to Automatically assign a workflow to reassigned tickets?
We have an automation rule that applies a workflow to all (new) tickets from one part of our service catalog (Enterprise Operations) to two people who...
Is there a way to Automatically assign a workflow to reassigned tickets?
We have an automation rule that applies a workflow to all (new) tickets from one part of our service catalog (Enterprise Operations) to two people who...
1 Answer
Scott Pignatelli
Last activity on 7/9/2024 4:03:20 PM by Mark Sayers
Missing Project Request in Portfolio Planning Workflow
A recently received project request that was returned to the requester for additional information is now missing from the "Project Request Reports - Not Submitted Request" workflow.
While the project request can still be found by searching us...
While the project request can still be found by searching us...
1 Answer
Ida Jones
Last activity on 7/9/2024 2:44:12 PM by Mark Sayers
Using Forms to Collect and Work with Expenses
We are introducing TDX to our Creative Services department. They charge to either departmental cost center or by credit card. We'd like to be able to take the items they checked off and total up an amount to charge. Are such calculations possi...
1 Answer
Sheila McBride
Last activity on 7/9/2024 2:18:39 PM by Mark Sayers
Web Service Methods, Date Field Parameter for Second Ticket
I am working on a work flow that will create tickets based off of information in the original ticket. One of the fields that i would like to be brought over to the new tickets from the original ticket is the "Employee Start Date". However when I ...
1 Answer
Irene Muller
Last activity on 7/9/2024 11:51:55 AM by Mark Sayers
IPaaS Administrator Cannot See Applications
Hello, I have a new IPaaS user who is a system administrator with full rights, including all application rights. However, they only see a limited number of existing applications. I followed the KB Creating and Managing Applications , but ther...
1 Answer
Tevis Boulware
Last activity on 7/9/2024 10:20:54 AM by Mark Sayers
Static Field Dependency
Hi Brittany,
I saw your answer to the question here; https://solutions.teamdynamix.com/TDClient/1965/Portal/Questions/Details/126253 . It's a good solution, but I wanted to include a link to an image. Any thoughts?
I saw your answer to the question here; https://solutions.teamdynamix.com/TDClient/1965/Portal/Questions/Details/126253 . It's a good solution, but I wanted to include a link to an image. Any thoughts?
1 Answer
Sheila McBride
Last activity on 7/9/2024 9:49:55 AM by Mark Sayers
Printing Multiple Tickets from a Ticketing App at Once
Is it possible to select multiple tickets and print them all at once without having to click into each one independently?
1 Answer
Casey Thrasher
Last activity on 7/8/2024 4:46:47 PM by Mark Sayers
Backlog Manager access for project resources
Hi team,
Should resources on a project be able to access the Backlog Manager tab in the Projects app and add or remove cardwalls, move cards between cardwalls, etc.? Or are project managers the only ones who can view or use the Backlog ...
Should resources on a project be able to access the Backlog Manager tab in the Projects app and add or remove cardwalls, move cards between cardwalls, etc.? Or are project managers the only ones who can view or use the Backlog ...
1 Answer
Constantin de Boisseson
Last activity on 7/8/2024 2:57:33 PM by Mark Sayers
Patch people Custom attribute value
I have a custom Yes/No attribute created for the User profile. By default attribute do not have any value and attribute is not shown in API response when it is null.
I am trying to replace the custom attribute value using the following api. ...
I am trying to replace the custom attribute value using the following api. ...
1 Answer
Rakesh Gunnam
Last activity on 7/8/2024 1:54:02 PM by Mark Sayers
iPaaS - date/time expression help
I am currently working on the 'TDX Tickets: Create New Ticket' section of my flow. I want to set the End Date to 2 days after the form is submitted. When I leave a null value it defaults to 4, when I try to put expressions in there, none of them ...
2 Answers
Justin Goode
Last activity on 7/8/2024 12:39:35 PM by David Tod
Asset/CI Field Question
Hello and thank you for your time.
I am just trying to better understand how the Asset/CI field works on a form a bit more clearly.
I have a team member who is attempting to use 2 custom Asset/CI fields to add assets to a ticket. When I s...
I am just trying to better understand how the Asset/CI field works on a form a bit more clearly.
I have a team member who is attempting to use 2 custom Asset/CI fields to add assets to a ticket. When I s...
1 Answer
Joshua Twardosz
Last activity on 7/8/2024 11:36:41 AM by Mark Sayers