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General QuestionsIs 11.5 available for installed customers?
Is 11.5 available for installed customers?
1 Answer
Amy (Dube) Hodgdon
Last activity on 10/26/2022 1:44:50 PM by Mark Sayers
Knowledge Base
Is there some type of tutorial with best practices regarding searching successfully in the Knowledge Base we have set up with TDX? I have some employees who find it difficult to locate or find articles they may be needing. A tutorial on best way...
1 Answer
Denise McCarthy
Last activity on 10/27/2022 9:56:37 AM by Brittany Renn
Service Offering does not delete even though shows "deleted"
Hi,
When I delete a particular Service Offering it shows that it has been "deleted" but yet
still shows up in the list of Service Offerings.
Thanks.
Sharon
When I delete a particular Service Offering it shows that it has been "deleted" but yet
still shows up in the list of Service Offerings.
Thanks.
Sharon
1 Answer
Sharon Jarmoc
Last activity on 10/25/2022 2:44:49 PM by Mark Sayers
Users seeing duplicate desktops in TDNext
User who have had a desktop template shared with them are seeing duplicates of some (but not all) of the desktops listed in the drop down. The desktops appear to be identical when opened. Screenshot attached. I have the same desktop and do not se...
1 Answer
Tracey Davis
Last activity on 10/25/2022 2:23:26 PM by Mark Sayers
Weird Error when trying to activate TD Email Monitor
Hello,
I am currently trying to set up a TD Email Monitor (which I have done before), but for some reason I keep getting the following error:
"Could not connect to server. Please check to make sure the credentials, server name, and port ...
I am currently trying to set up a TD Email Monitor (which I have done before), but for some reason I keep getting the following error:
"Could not connect to server. Please check to make sure the credentials, server name, and port ...
1 Answer
Jason Badia
Last activity on 10/25/2022 1:03:29 PM by Mark Sayers
Attributes not used on a Form
Hi,
Is there a way to see which attributes are currently not in use on any forms other than clicking on Form Usage for each Attribute in Admin?
Thanks,
Erin
Is there a way to see which attributes are currently not in use on any forms other than clicking on Form Usage for each Attribute in Admin?
Thanks,
Erin
1 Answer
Erin Tramble
Last activity on 10/25/2022 12:57:37 PM by Mark Sayers
Expiring Certificate
We are seeing a message about the expiring Shibboleth certificate periodically while signing into TDX. We were using Shibboleth in the past, but switched to Microsoft Azure in May. I'm guessing we can just ignore this message, but I wanted to dou...
1 Answer
Bodek Frak
Last activity on 10/25/2022 10:32:47 AM by Mark Sayers
Change Start & Due Dates using a workflow
We want to make Start & Due dates read-only and then use a workflow webservice method to update those fields from custom attributes. I am having a hard time referencing the Start & Due dates. This is what I have so far:
[
{"op": "a...
[
{"op": "a...
1 Answer
Mary McKenzie
Last activity on 10/24/2022 3:52:23 PM by Mark Sayers
Form Entry Accessibility?
The UO Accessibility Director (DAA) is telling us that the TeamDynamix Form entry is not accessible and does not Web Content Accessibility Guidelines (WCAG) 2.1 guidelines, and we may have to stop using TeamDynamix if we can't find accessible w...
1 Answer
Tevis Boulware
Last activity on 10/24/2022 1:22:15 PM by Mark Sayers
Custom Time Type and adding to a specific form
Hello
My organization wants to start tracking time in Incident forms. I've created the types and activated them, but how to I add them to the T&E tab in an Incident form? When i click the +Add Time button in the T&E tab, all I get in ...
My organization wants to start tracking time in Incident forms. I've created the types and activated them, but how to I add them to the T&E tab in an Incident form? When i click the +Add Time button in the T&E tab, all I get in ...
1 Answer
Eugene McGeehan
Last activity on 10/21/2022 12:01:07 PM by Mark Sayers
Stop auto-populating Sponsor field with Requestor name
On our project request form, it is auto-populating the Sponsor field with the name of the requestor. Is there anyway to stop that from auto-populating? Our requestors are not usually the executive sponsor of projects and we would like them to ent...
1 Answer
Tracey Davis
Last activity on 10/21/2022 11:17:14 AM by Mark Sayers
Workflow Approver Removal
Is there a way to see which workflows a user is responsible for approving? For example, users may leave the university and are associated with various workflow, is there a way to remove them and add someone else without having to search each work...
2 Answers
Vivian Spencer
Last activity on 10/21/2022 2:09:23 PM by Bryan Weist
Deactivate and Delete Unused Custom Status
Please see below, and I am trying to customize statuses for a new ticketing application and cannot delete a newly created customer status that is not used anywhere or deactivate a predefined status. I don't see anywhere the Open and Cancelled st...
1 Answer
Tevis Boulware
Last activity on 10/20/2022 9:00:37 AM by Mark Sayers
Creating a New Notification Template
Good Afternoon,
We have a ticketing application that several departments share. Is there a way to create a ticket workflow step notification for a specific workflow that will not affect the other workflows in the application?
Valencia
We have a ticketing application that several departments share. Is there a way to create a ticket workflow step notification for a specific workflow that will not affect the other workflows in the application?
Valencia
1 Answer
Valencia Ingram
Last activity on 10/19/2022 4:25:17 PM by Mark Sayers
People Import Key (API)
We are migrating our email to a single domain next month. Previously, a large population (students) were on a different email domain. Student accounts are imported as customers, but we have not always set the Organizational ID for students, and...
1 Answer
Scott Cory
Last activity on 10/18/2022 4:36:11 PM by Mark Sayers
Dark Mode
Some of our users of TDX are inquiring about the dark mode. Is this something that is on the roadmap?
1 Answer
Bodek Frak
Last activity on 10/17/2022 10:07:12 AM by Mark Sayers
Move Task to a Different Plan?
Is there a way to move a Project Task to a different Plan within the same Project (both are waterfall)? I'm trying to consolidate them and a couple of Tasks have recorded hours and updates.
1 Answer
Sara Ainsworth
Last activity on 10/17/2022 9:24:06 AM by Mark Sayers
Best Way to Find Reports With a Specific Attribute On it
Hello, We've recently created a new project attribute to replace one we were using (we weren't able to edit the attribute type so needed a new one). I need to swap out the old attribute for the new one on all the reports it's currently on. What i...
1 Answer
Rachel Renckly
Last activity on 10/13/2022 10:56:03 AM by Mark Sayers
Service/Type not changing for some Forms
We have a public service request form that is used by walk-in users to create their own ticket. Once the ticket is created, a technician will edit the request to change the Form to match their request. In most cases, when the form is selected, ...
1 Answer
Scott Cory
Last activity on 10/12/2022 7:25:54 PM by Scott Cory
Protected custom Person attributes
Is it possible to create custom Person attributes that are Protected?
1 Answer
Anna-Liisa Breit
Last activity on 10/13/2022 9:00:32 AM by Mark Sayers
missing public desktop
As a user or an admin (can't remember which), I created a public desktop that I linked to from the TDClient home page. That link is now broken and I'm trying to locate the desktop.
It isn't in Admin → Applications → (client portal) → Users &a...
It isn't in Admin → Applications → (client portal) → Users &a...
1 Answer
Greg Van De Mark
Last activity on 10/11/2022 2:13:01 PM by Mark Sayers
Report for the last 3 years of Teamdynamix incidents
Is there a way to get a report for the last 3 years of TeamDynamix Incidents and corresponding resolutions?
1 Answer
Sharon Jarmoc
Last activity on 10/11/2022 9:23:53 AM by Mark Sayers
Upload Times / Push Upload
Does anyone know what times the manual user imports happen, and if there is a way to force the upload for testing?
1 Answer
James Josleyn
Last activity on 10/10/2022 11:24:22 AM by Mark Sayers
TDX email service
Issue:
The email which generated their ticket resides in tdx-collector101@cornell.edu , which they don't have permissions to send from. An attempt to reply from the ticket or directly to support@qualtrics.com will go to an unmonitored inbox a...
The email which generated their ticket resides in tdx-collector101@cornell.edu , which they don't have permissions to send from. An attempt to reply from the ticket or directly to support@qualtrics.com will go to an unmonitored inbox a...
1 Answer
Sharon Jarmoc
Last activity on 10/7/2022 4:55:44 PM by Mark Sayers
Bulk Update an Asset Without Changing Status?
Hi,
We recently added a custom attribute to all of our assets, and now we're trying to do a bulk update using the Asset Import xlsx spreadsheet.
However we don't want to alter the 'Status' of the assets, and that seems to be a required fi...
We recently added a custom attribute to all of our assets, and now we're trying to do a bulk update using the Asset Import xlsx spreadsheet.
However we don't want to alter the 'Status' of the assets, and that seems to be a required fi...
1 Answer
Nathan Ignatz
Last activity on 10/7/2022 1:15:05 PM by Mark Sayers