Questions

Importing MSProject Plans into TDX - De-activated Tasks are copied in as reactivated

I went through the process of exporting and importing a MSProject waterfall plan into TDX. I carry deactivated tasks on the MSPRoject plan for various reasons. When the plan was imported into TDX, the deactivated tasks were imported and listed...
1 Answer
Steve Jackson Last activity on 2/14/2024 3:07:39 PM by Mark Sayers

how to do a hover appearing menu in client portal

with the limitations on disallowed html and css tabs its not possible to do a menu that shows up on hover over something.Anyone know how to do that or basically get a menu of hyperlinks to appear when hover over an image or other html element?
1 Answer
Matt Tipton Last activity on 2/14/2024 2:49:11 PM by Mark Sayers

Prepopulated messages on Ticket updates

Hello looking for a way when closing a ticket. To have a pre populated message that the tech can add their note to ?
1 Answer
Keyon Farrier Last activity on 2/14/2024 1:17:44 PM by Mark Sayers

API Endpoint to Merge Users

Is there an API endpoint that would allow us to merge a non-user type record with a user-type record?
Thanks,
Naseem
1 Answer
Naseem Benjelloun Last activity on 2/14/2024 1:12:44 PM by Mark Sayers

Tickets API Responsible Fields

ResponsibleUid
ResponsibleFullName
ResponsibleEmail
These are the parameters used by TDX API during ticket creation to set Responsible person.
https://help.uillinois.edu/SBTDWebApi/Home/type/TeamDynamix.Api.Tickets.Ticket
Is there...
2 Answers
Tamara Buch Last activity on 2/14/2024 9:01:56 AM by Mark Sayers

Change to a location in Production

If I make a change to a location in Production how long until it's reflected in Sandbox?
1 Answer
Matthew Thompson Last activity on 2/13/2024 3:25:59 PM by Mark Sayers

iPaas Email Send Notification Attachments

Has anyone had success using the attachments section of the iPaaS Send Notification connector? I am using it and while it is sending an email, I cannot manage to get an attachment to come through. Is there documentation for this connector type?
1 Answer
Loren Leonard Last activity on 2/14/2024 10:04:26 AM by Michael Ligouri

How do I log into this training page?

Hello,

I'd like to log into this page: https://learn.teamdynamix.com/TDClient/129/ITPortal/Home/
None of these seem to do the trick:
TD Community login TD Status Page login TeamDynamix Application login Can you please...
1 Answer
Sarah Glatz Last activity on 2/13/2024 11:16:36 AM by Brittany Renn

Disable notifications to Requestor

We are testing a form and flows in iPaaS that create a ticket on a user's behalf. During testing, is there any way to stop the users from receiving notifications for these test tickets?
1 Answer
Jim Lucas Last activity on 2/13/2024 2:00:11 PM by Mark Sayers

Timing of Productions updates to the sandbox.

I was my understanding that the Production updates to the database are reflected to the Sandbox in 24 hours. Can you please give me the exact timing or is it adjustable?
1 Answer
Matthew Thompson Last activity on 2/13/2024 12:56:25 PM by Mark Sayers

Value for 'Assigned To' in Current Workflow Step view

Hello,
Within the Current Workflow Step view, the 'Assigned To' will show 'Requestor's Manager', etc., or if it's a custom attribute, something like 'Custom Attribute - Name of employee'.
Is there a way for the 'Assigned To' text to inste...
1 Answer
Tanner Grubbs Last activity on 2/13/2024 9:53:39 AM by Brittany Renn

Workspace Rule based on Workflow Step

Is it possible to only add a ticket to a workspace after a certain step is done in the workflow that is associated with that ticket? For example, once the approvals are completed within the ticket I would like the ticket to be added to the worksp...
1 Answer
Nick Christiansen Last activity on 2/13/2024 9:57:22 AM by Brittany Renn

Report on access to iPaaS

One of our admins inadvertently checked the box next to iPaaS on the list of apps on the user profile, while these profiles were being updated although these users were not supposed to be given access to iPaaS. This happened over a period of few ...
1 Answer
Bodek Frak Last activity on 2/9/2024 4:33:02 PM by Mark Sayers

Can knowledge articles be exported?

We're in a hosted TD environment, and I was wondering whether knowledge articles can be exported en masse using iPaaS or web calls?

Thank you,
1 Answer
Kay Masters Last activity on 2/9/2024 3:56:13 PM by Mark Sayers

Email Auth Account errors

Has anyone experienced continually getting 'Unable to authenticate to IMAP server [outlook.office365.com]' errors in the email reply monitor. But when you regenerate the token and re-authenticate to the Email Replies mailbox, the error clears and...
1 Answer
Chuck Renninger Last activity on 2/9/2024 3:38:46 PM by Mark Sayers

iPaaS Connector - API action requires SSL Cert

Hi,
I have a Custom Connector with Custom API Actions, however the endpoint server requires an SSL certificate. Is there any way in iPaaS to apply a certificate, flow, configuration, on the proxy etc?

Thanks,
2 Answers
Alex Haberer Last activity on 2/9/2024 4:55:02 PM by Mark Medaugh

Return value from iPaaS workflow step

Reviewing the documentation , it's not clear to me how this works. Is it just the name that is accessible to the workflow step?

i.e. due to the above, I would need a result called "Result" in my workflow step, and that's just a branch ...
2 Answers
David Tod Last activity on 2/9/2024 10:30:03 AM by Mark Medaugh

Tickets API

I don't understand this option,

It implies that you can create a ticket with no Requestor GUID but the api says it is required. If it is required, there is no situation where this works is there? Is there a way to populate the email a...
1 Answer
JAMES HOUSEHOLDER Last activity on 2/8/2024 4:46:37 PM by Mark Sayers

Workflow Approval Step

Hi,
What would you think about using the Approval step to escalate the first step in a workflow to make the ticket "in progress"? Then people would have to manually close the ticket. But they need to do that for most tickets anyway. It see...
1 Answer
Sheila McBride Last activity on 2/8/2024 1:53:28 PM by Mark Sayers

Passing Headers

Is there a specific format to use when passing username and password in the header of a connector in basic64 format?
1 Answer
Matt Hoadley-Jager Last activity on 2/14/2024 10:07:30 AM by Michael Ligouri

Tickets Go Through Workflows Across Different Ticketing Applications

Hi,
As we gear up to go enterprise, I want to make sure that tickets can go through workflows across ticketing applications. Our primary use case for that would be on-boarding. We are going with iPaaS soon, and I imagine that would help, bu...
1 Answer
Sheila McBride Last activity on 2/8/2024 1:14:15 PM by Mark Sayers

Workflow Across

1 Answer
Sheila McBride Last activity on 2/8/2024 1:26:21 PM by Brittany Renn

iPaaS Connector: Allowed Authentication Methods vs Authentication Method?

What's the difference between these?
1 Answer
David Tod Last activity on 2/7/2024 3:28:01 PM by Mark Sayers

Export to excel - All links

When exporting anything form tdx to excel, they are all links, is there a way to not have them as links besides selecting within excel and removing the links?
1 Answer
James Richard Last activity on 2/6/2024 2:55:22 PM by Mark Sayers

Importing Asset and the limit of people on the Owner field

Issues with the drop down on the owner field for importing assets
There is a limit of 32000 that Excel allows you to pull for an import. So I am trying to do some asset imports and when doing so the Owner table stops at the letter M. Molly Bu...
1 Answer
Tabitha Logemann Last activity on 2/6/2024 12:34:52 PM by Mark Sayers

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