Questions

How do I get a new employee access to Solutions?

We have a new employee and would like them to be able to log in to Solutions; how do we go about getting them access?
1 Answer
Mark Juzwiak Last activity on 12/8/2022 4:05:46 PM by Brittany Renn

Duplicate assets using Excel Import

We are feeding some server information over into TDX using Sassafras, but I want to upload some additional information for the servers that can't be gathered using Sassafras. We don't have service tags for servers and only have serial numbers fo...
1 Answer
Susan Galvin Last activity on 12/8/2022 1:17:51 PM by Brittany Renn

People Import Utility failure reason?

When using the TeamDynamix People Import Utility is there some log or anything to tell me why my file went to the Failed folder? When this happens there is nothing in the Import Jobs to show errors.
Thanks,
Nate
1 Answer
Nathaniel Obee Last activity on 12/9/2022 2:54:28 PM by Mark Sayers

Mystery State Update

Please see the following. We have a ticket where a technician closed the ticket (10:50 AM) and then three minutes later the configured Email Reply monitor re-opened the ticket and then sent out "blank" notifications.
https://app.screencast....
1 Answer
Tevis Boulware Last activity on 12/7/2022 4:58:55 PM by Brittany Renn

Hard-Coding Email Address into Web Service Method

I am attempting to use a Web Service Method to send an email to a third-party email address (hard-coded, it will always be the same address). I have started the method using the steps found at https://solutions.teamdynamix.com/TDClient/1965/Port...
2 Answers
Anderson Hanchett Last activity on 12/7/2022 11:05:04 PM by Anderson Hanchett

Retention of Request

What is the retention of the ticket requests? Is the request archived or purged?
1 Answer
Tyler Duncan Last activity on 12/7/2022 9:33:27 AM by Mark Sayers

Can you change where tags appear on a service or KB in the client portal?

Is it possible to have "tags" appear at the bottom of a Service or KB article? We have several services/KBs that have a LOT of tags and it clutters the look of the page when they appear under the Title. One line or even 2 is okay, but some folk...
1 Answer
Michelle Fallon Last activity on 12/6/2022 3:56:42 PM by Mark Sayers

Asset Owner vs Asset User

When we launched TD for asset management, we assigned central IT as the Owner since we purchase most of the assets for the organization, and listed the customer using a device as the User. In hindsight, it appears that the Owner field has a lot m...
1 Answer
William Morrison Last activity on 12/6/2022 1:03:03 PM by Mark Sayers

How to Mass Update Assets Using External Data

I am trying to update over 1,000 computers in TDX assets. I am trying to filter my assets to the desired ones, I want to update. Is there a way that i can Filter the assets compared to extanl data?
For example: I have a excel list of all th...
2 Answers
Mathew Chase Last activity on 12/6/2022 12:44:56 PM by Mathew Chase

Assigning SLA depending on time ticket created. Business hours vs. off hours

Hi
We'd like to be able to have a different SLA response time if the ticket is created during business hours vs. being created during off hours.
Automation rules don't seem to have Created date/time as a condition. Is there a way to do th...
2 Answers
Chuck Renninger Last activity on 12/6/2022 5:01:16 PM by Chuck Renninger

Require portfolio

The PMO team is asking if we can make the Portfolio attribute required. They are asking to have this done in either the General section or during the Staff phase of the project. I can't find this attribute anywhere to physically change it. Is ...
1 Answer
Danee Gunka Schwartz Last activity on 12/6/2022 9:34:30 AM by Mark Sayers

Delta Changes for Asset Import

Hello,
We just started using the asset import utility and wondering if anyone has figured out a way to do just delta changes? Right now when we run the import utility it updates every objects every time. So just trying to limit the touches ...
1 Answer
Joe Lehman Last activity on 12/5/2022 5:10:40 PM by Joe Lehman

iPaaS List question

Hello,
When filling a list in iPaaS using "Split from" option, do you know a way to do "this or that"? For example, I have an iPaaS form which allows using comma or semicolon per each item, I want to be able to account for the users choice so...
1 Answer
David Mitchell Last activity on 12/5/2022 2:12:36 PM by Mark Medaugh

Is anyone experiencing login issues to Safari 16 for Monterey after the TDX upgrade to 11.6?

Is anyone experiencing login issues to Safari 16 for Monterey after the TDX upgrade to 11.6?
1 Answer
Sharon Jarmoc Last activity on 12/5/2022 10:19:33 AM by Brittany Renn

Bomgar Integration errors

Hi all,
Is anyone else having issues with viewing the chat history from Bomgar on TDX chat tickets after the Upgrade? We didn't have issues with Bomgar chat viewing yesterday, but are seeing issues today. We receive an 'Unhandled Error' messa...
1 Answer
Katelin Anderson Last activity on 12/5/2022 9:24:34 AM by Brittany Renn

Reporting Data Dictionary

Hi,
I'm trying to find the definition of some of fields available for reporting, is there a data dictionary anywhere?
In particular I'm looking at a Project report and comparing End with Initial End and Base End. I want to make sure I u...
2 Answers
Chris Wammes Last activity on 12/2/2022 4:32:11 PM by Chris Wammes

Has the iPaaS Advisory Group | Fall 2022 recording been released?

I attended this webinar on 11/30 and would like to listen/see the demo again ... thanks
1 Answer
Darla Bury Last activity on 12/5/2022 2:08:34 PM by Mark Medaugh

How do users set their default Desktop when they have Linked Desktops?

Hi ,
Are users able to set a Linked Desktop as their Default Desktop? Since they no longer have the Edit button in a linked desktop I'm not sure where they'd do this.
Thanks,
Erin
1 Answer
Erin Tramble Last activity on 12/2/2022 9:51:01 AM by Mark Sayers

Field has stopped populating

I've checked my users to ensure that they are in the appropriate groups to populate the required field but I can neither populate it from the drop down nor type the names into the field. Can you think of a fix for this?
1 Answer
Joy Little Last activity on 12/1/2022 4:54:06 PM by Brittany Renn

Will the update this weekend to 11.6 overwrite any of our current development in the Sandbox environment?

I assume the version will update. I just want to make sure we won't lose the changes we've made within the environment.
1 Answer
Tim Daugherty Last activity on 12/1/2022 11:49:14 AM by Brittany Renn

raw HTML copied in workflow operations?

Since version 11.5, we have had a workflow that now copies the HTML-ified description of tickets and returns it as raw HTML. I'm not sure how to make it stop doing this, any help would be appreciated.
Example output:
Hello, <br>...
1 Answer
Carly Born Last activity on 12/1/2022 8:19:39 AM by Chuck Renninger

Automatically adding users to assets

Hello,
We are creating a new user onboarding workflow. As part of the onboarding, we'd like to assign all users several software assets (like MS Licensing, for example).
We'd like to automate adding the new user to the assets by making...
1 Answer
James Moyle Last activity on 11/30/2022 3:33:15 PM by Mark Sayers

Is there a way to "reset" a ComboBox in iPaaS forms that is initially populated from a Flow?

This might be getting too far into the weeds, but I'll try to be clear just in case:
We have an iPaaS form that, upon initialization, a comboBox's choices are populated from a flow. Later on in the form, we have a button that acts as a page r...
1 Answer
Jason Pelletier Last activity on 11/30/2022 8:22:46 AM by Carrie Willis

Solution Guides - no content?

Hello

Is there supposed to be content within this link: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/?CategoryID=6689
1 Answer
Eugene McGeehan Last activity on 12/2/2022 4:27:06 PM by Mark Sayers

Profile Pictures

Is there a way for a TDX Admin to change the profile picture of a user?
Thanks, Tevis
1 Answer
Tevis Boulware Last activity on 11/22/2022 3:03:23 PM by Mark Sayers

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