Downloading a file from Amazon S3 Bucket

I am trying to download a file from an Amazon S3 bucket.
I have created an Amazon S3 connector in iPaaS and configured AWS Signature credentials. When I use the connector and credentials in a flow I can do some actions. Get Bucket Region w...
1 Answer
Cory Morgan-Berg Last activity on 12/4/2023 9:28:44 PM by Mark Medaugh

Webhook info

I was wondering if some could provide some additional info on Webhooks. I did look at some of the KBs. However, I would like some clarification.
So seems like Web Services makes calls to the TDX API. Webhooks differs in that i...
1 Answer
Michael Rodriguez Last activity on 11/27/2023 11:42:35 AM by Brittany Renn

Can the API impersonate a user when using the special key-based admin account?

When using the API, I'd like to be able to impersonate a user when using the special key-based admin account.
Because our domain is SSO, there's not a way to get a user-specific bearer programtically via /auth/loginsso, so (for example) a PO...
1 Answer
Craig Ghareeb Last activity on 11/28/2023 8:28:15 AM by Mark Sayers

Task report in Analysis app not showing completed date for all tasks 100%

I have a user that created a Task report within the analysis app and one of the criteria is to show the tasks completed date. For two of the tasks, it shows the date and for two it doesn't show it. I reviewed the report criteria and I cannot se...
7 Answers
Leslie Czeck Last activity on 11/22/2023 2:31:10 PM by Leslie Czeck

Retrieving User Location from API

I am currently working on a workflow where I am hoping to send a notification to a specific group based of a users location. The issue I am having is that the it is not the requestors location that I am needing, but a users that the re...
1 Answer
Tuscun McFarlen Last activity on 11/22/2023 9:29:19 AM by Mark Sayers

Service Request coming from Inactive Employee

How do I change who is shown as the "sender" for a Service Request notification that is created via an automation rule? In the Automation rule I have some individual employees without the ticketing application that are also notified for a new hir...
1 Answer
Nick Christiansen Last activity on 11/21/2023 2:27:41 PM by Mark Sayers

API URL Parameter

Can we add a parameter to the API endpoint on a Web Service Method to have a comment entry notify the responsible group? POST .../TDWebApi/api/{appId}/tickets/{id}/feed
.../TDWebApi/api/{appId}/tickets/{id}/feed ?notifyResponsible={notifyRes...
1 Answer
Scott Cory Last activity on 11/21/2023 1:37:33 PM by Mark Sayers

Cannot delete forms

We inherited the TDX instance that we have now. We have managed to delete all the tickets and services created by the previous department. However, there are some forms that I cannot figure out how to delete. See below. I cannot seem to f...
1 Answer
Michael Rodriguez Last activity on 11/21/2023 9:49:07 AM by Mark Sayers

PM is prompted to request permission to check on her project?

Good morning,
For some reason a PM is being prompted to seek permission to review her project. Do you know why that would be happening? It doesn't seem to be all of her projects, but one specifically. I can't find any apparent issues.
1 Answer
Michelle King Last activity on 11/20/2023 10:07:55 AM by Mark Sayers

Attribute limiting

When creating attributes for forms and services there are some I would like to limit the available input spaces. For instance, a Students ID Number is only ever 9 digits, would I be able to limit the input to only that set amount of numbers?
1 Answer
Justin Goode Last activity on 11/17/2023 12:20:01 PM by Brittany Renn

Ticket Stopped before Completing Workflow

I have a ticket that stopped before completing the workflow. The ticket still shows that it is in process. The Current Workflow Step in the Details area and the Current Activities panel disappeared as if the ticket was completed. Howev...
1 Answer
Valencia Ingram Last activity on 11/17/2023 10:02:37 AM by Brittany Renn

Duplicate departments

We have some duplicate departments that we need to clean up, What happens to the tickets associated with one of these departments that we will delete? Will it just remove it from the ticket or delete the ticket?
1 Answer
James Richard Last activity on 11/17/2023 10:04:59 AM by Brittany Renn

Checking Duplicates in Asset Management

It is understood that duplicate assets are avoided by updating assets with duplicate service tags when using the Asset Import Tool, but there does not seem to be a way to avoid duplicates by service tag or serial number when creating a...
1 Answer
Anderson Hanchett Last activity on 11/16/2023 3:40:17 PM by Mark Sayers

Ticket Source values

Where can one edit and add to the available values for ticket Source? We want to set it to "Imported" for some tickets we are bringing in.
1 Answer
Jon Ricketson Last activity on 11/16/2023 12:27:21 PM by Brittany Renn

Expendable Asset Tracking

I am looking into tracking some items that are going to fluctuate in quantity constantly. Has anyone done this successfully and if so or not what would be the best method to do so? I worry about the ability to not see the quantities for the asset...
1 Answer
Daniel Parten Last activity on 11/15/2023 5:06:06 PM by Mark Sayers

Access to move tickets between ticketing apps

Where can I find information on how to setup access for someone to move tickets between multiple ticketing apps?
1 Answer
Alex Oquendo Last activity on 11/15/2023 3:26:06 PM by Mark Sayers

Notify All by default on ticket updates...except the creator

I want tickets to notify everyone associated with a ticket...except the creator. Is this possible? Our helpdesk often times creates tickets for callers. If I add additional people to the ticket I want those people to get updates about the ticket,...
1 Answer
Justin Tate Last activity on 11/15/2023 11:17:45 AM by Brittany Renn

Restoring a deleted Asset?

There is an asset in our Asset/CI app that was deleted accidentally. It's in the Deleted Asset/CI section in the Admin console. Is there anyway to restore this asset without rebuilding it?

1 Answer
Eugene McGeehan Last activity on 11/15/2023 11:50:48 AM by Mark Sayers

Generating Tickets from Questions App

Is there a way to automatically generate tickets when users ask questions in the questions app?
Thank you.
1 Answer
Anderson Hanchett Last activity on 11/15/2023 9:28:01 AM by Brittany Renn

Ticket + Asset Reports

I'm looking to create a report that will give me a column with a ticket ID and a column with the Assets associated to that ticket. Oddly enough this doesn't seem to be possible. I've created many reports but don't seem to be able to make ...
1 Answer
Carl Amlin Last activity on 11/14/2023 4:10:19 PM by Mark Sayers

Modified By ticketing attribute filtering in reports

Why is it that some standard People type Ticketing attributes allow report filtering on "has a value" and "has no value", and some do not? For example, Requestor and Dept. Manager allow these filtering options, but Modified By does not. We wan...
1 Answer
Jon Ricketson Last activity on 11/14/2023 2:17:05 PM by Mark Sayers

Task Templates

Is there a way in TDX of "tagging" a task template of who owns them (and therefore is responsible for updating/modifying the tasks)?
Sharon J.
1 Answer
Sharon Jarmoc Last activity on 11/14/2023 12:05:02 PM by Mark Sayers

Deleting a User from a List in iPaaS

Hello, I have two lists of users, list A and list B. Currently I have a for each loop that will go through each user in list B and check to see if the user is in list A. If the user is not in list A, then the user is deleted from list B which is ...
1 Answer
Jennifer Jennings Last activity on 11/14/2023 11:18:29 AM by Jennifer Jennings


Do Admins have the ability to create announcements like the ones TeamDynamix Admin posts?
Thanks, Tevis
1 Answer
Tevis Boulware Last activity on 11/14/2023 9:07:24 AM by Brittany Renn

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