Questions

Issue Installing the Excel Add-in

I am having trouble installing the TD Reporting Excel Add-In. Screen shot below of the error message I'm receiving. What certificate is the error
message referring too? I've added our hosted site to the trusted list - humboldt.teamdynami...
1 Answer
Sabre Stacey Last activity on 3/26/2015 3:47:05 PM by Matt Sforza

Error with TD Email service

We recently setup the TD Email service for replies and have begun testing
but the emails are not being processed. The following error is in the log
where the service is installed.
Error submitting comment, WS returned: -1: You are not log...
2 Answers
Dawn Donegan Last activity on 5/3/2021 11:24:11 AM by Caitlin Baer

Question about Project Plans

I have a question. Okay, maybe two.
What does it mean when tasks are highlighted in green? Also, if you hover over the little person icon, it says that the task shows in My Work. However, the task is assigned to someone else and really d...
1 Answer
Matt Sayers Last activity on 9/11/2014 5:23:32 PM by Jeanine Heming

While Creating a Ticket Type I Cannot See My Groups

When I'm creating a Ticket Type, I'm trying to set the Primary Reviewer and Default Responsibility, but none of my Groups show in the option list on my Sandbox environment. When I tried creating a new Ticket Type in our production environment, t...
1 Answer
Kathy Holman Last activity on 3/25/2015 3:50:38 PM by Drake Sigler

Any idea what causes the TeamDynamix sign in page to display even after SSO integration?

I'm attempting to test SSO integration for our new installation. Using the admin page I've created a new user and set his user name and Authentication Username both to the same value, which is the same value Shibboleth is set to release. The user...
5 Answers
Jason Donnell Last activity on 3/26/2015 4:39:17 PM by Drake Sigler

How to add links to ticket for Requester

We are hoping to be ready to allow clients to login to TD in July. Right now there are no links to tickets in requester notifications. We would like to allow requesters to have a link to their ticket in email notifications should they choose to...
5 Answers
Richard Musal Last activity on 2/25/2016 8:43:08 PM by Richard Musal

Templates for asset creation?

Is there a way to build a template (similar to ticket templates) for adding assets to the Assets/CIs app? We regularly turn over a large amount of our equipment in a short period as part of our hardware refresh cycle, and having a template would ...
2 Answers
Jackson Potter Last activity on 5/18/2015 2:42:50 PM by Jason Ehmann

Confirming support of org-based URLs after Saturday

Hello, this might be asked and answered already but I don't want to assume then have something break on our end. In the KB about the web service API and email service, this statement is made:
Starting Saturday, March 14th, 2015 at 8:00 AM E...
1 Answer
Stacey Marriott Last activity on 3/10/2015 11:50:34 AM by Matt Sayers

TeamDynamix Excel Reporting Addin

What is the TeamDynamix Excel Reporting Addin? It is referenced as one of the potential clint configuration changes that will need to be made this weekend. At FSU we generate reports within TD, which we sometimes export to Excel. So do we have to...
1 Answer
Tom Morgan Last activity on 3/10/2015 11:00:51 AM by Drake Sigler

API Service URL Change for Email Service

In reference to this article:

https://solutions.teamdynamix.com/TDClient/KB/ArticleDet?ID=4167

Our service url is https://<org>.teamdynamix.com/tdws/. Should I still change this to https://api.teamdynamix.com/tdws/? Or ...
1 Answer
Christian Boman Last activity on 3/9/2015 6:51:45 PM by Matt Sayers

Images on KB, service categories

When selecting help in TDNext, I get sent to https://solutions.teamdynamix.com/TDClient/KB/?CategoryID=1081 which shows images for each KB category. I want to use images in the same way for my knowledge base categories. Is this something that I...
3 Answers
Greg Van De Mark Last activity on 3/6/2015 2:17:24 PM by Greg Van De Mark

Ticketing

We are not using the Ticketing portion for our initial TD rollout, only the Project Management section. We have turned off the Ticketing portion for now, but as an admin can I turn this on at a later date?
1 Answer
Colleen Novak Last activity on 3/6/2015 11:47:36 AM by Greg Van De Mark

Ability to approve resource requests via the mobile layout

Is there a way to view and approve/reject resource requests via the mobile layout?
1 Answer
Nancy Mustachio Last activity on 3/2/2015 9:08:48 AM by Matt Sayers

Ticket does not get Processed

My emails do not get converted into tickets. They are picked up from the Inbox and dumped into the 'Unprocessed' Folder. Logs show:
Error: Client-side error creating ticket "Test": There was no endpoint listending at http://ourdoma...
1 Answer
Niki Mokay Last activity on 2/23/2015 9:55:38 AM by Drake Sigler

Edit Desktop Layout Enhancement 9.0

Recently our desktop reports, for multiple users, seem to be formatted a bit differently, see screenshot. Before they extended across the screen. Was there a change made?
1 Answer
Joe Savage Last activity on 2/20/2015 12:29:26 PM by Matt Sforza

What fields are required to submit a successful http post to update a user?

What fields are required to submit a successful http POST to edit a user in TeamDynamix via WEB API?
When I post the below JSON content to this URL "https://twu.teamdynamix.com"/TDWebApi/api/people/{946d99df-0123-e411-a550-0010188dd...
1 Answer
Svetlana Galuzinschii Last activity on 3/11/2015 10:20:01 AM by Drake Sigler

How many Licenses do Users with both a TDNext Security Role as well as a Ticketing Application Security Role Consume?

If I have ten active Users with TDNext Security Roles that are consuming Licenses, and then five of those Users also have a License associated with them within their respective ticketing application, how many total Licenses are being consumed by ...
1 Answer
Marcus Demas Last activity on 2/19/2015 11:26:21 AM by Marcus Demas

Is it possible to add a Ticket Task Report to one's Ticket Desktop? Or perhaps the Main Desktop?

Our support team would like to see all of their open tickets as well as incomplete ticket tasks on one desktop. Ticket reports appear as available content when editing the Ticket Desktop however it appears that Ticket Task reports do not. Is th...
2 Answers
Cathy Crowley Last activity on 11/1/2022 1:40:25 PM by Ryan Williams-Cudo

Report to Identify weekly High and Low Volume

I am interested in identifying high and low volume times on a weekly basis. For example are Thursdays between 2 and 4 high or low volume times? I was attempting to do this using created dates. Unfortunately it seems the most granular I can get...
2 Answers
Richard Musal Last activity on 2/19/2015 11:49:59 AM by Richard Musal

Email to ticket during upgrade

Since TeamDynamix will be unavailable during the upgrade, how will the email to ticket conversion work? Will the tickets be created once the system is back up? Also, a vendor who is connecting their ticket system to ours using Api. Will those can...
1 Answer
Ann Edvaldsson Last activity on 2/13/2015 1:26:08 PM by Drake Sigler

Time Reports

Can the "time period" be configured/defined by Sys Admin? We would like to send out time reports out monthly.
Thanks
Denis Walsh
1 Answer
Denis Walsh Last activity on 2/18/2015 4:15:07 PM by Drake Sigler

Create a project template

I can't seem to find where to create a project template. Sadly, I have done this before. I also don't see the templates section in the admin panel anymore. I can still access templates fro the projects section, but there isn't a new section.
2 Answers
Vernon Ferrell Last activity on 2/10/2015 11:54:43 AM by Drake Sigler

Web api Plans.Task.Resources is always empty?

I have not ever seen the web api Plans.Task.Resources array have any data in it, even when I can see a plan task through the api and I'm sure that the task has a resource assigned to it in the web-page user interface.
Is there some trick to s...
1 Answer
Jon Freed Last activity on 2/18/2015 4:13:58 PM by Drake Sigler

Are there better ways to interface with TD and update status (through email or otherwise) for the visually impaired?

Are there better ways to interface with TD and update status (through email or otherwise) for the visually impaired?
1 Answer
Vernon Ferrell Last activity on 2/18/2015 4:06:23 PM by Drake Sigler

Converting item IDs from the web api to web-browsable ids

TD - Thank you for your previous response about how we can create a web-browsable URL for a numerical Ticket ID that we retrieve through the Web API (e.g. /TDNext/Apps/Tickets/TicketDet?TicketDecID=123456.) (I can't seem to find that question an...
2 Answers
Jon Freed Last activity on 2/17/2015 4:03:45 PM by Jon Freed

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