Questions

TeamDynamix Ticket Alert

How or from where are the TeamDynamix Ticket Alerts generated? Is it something that we can configure in the Admin app to modify the subject or body of the email message? I am specifically referring to the Ticket Alert that is generated when all...
3 Answers
Jeremy Luring Last activity on 12/17/2020 11:07:08 AM by Bobby Jones

Custom Report Question

Hello,
I'm running out of ideas on how to write a report that will show me the list of all tickets with all tasks completed that are not resolved or closed without seeing duplicate ticket names in the report. I used the ticket tasks report t...
2 Answers
Jeremy Luring Last activity on 6/3/2015 9:48:09 AM by Jeremy Luring

How to unapprove previously approved time?

In TDNext, how do I unapprove time that I have previously approved for an employee whose time card I approve?
1 Answer
Peter Mosinskis Last activity on 5/26/2015 9:07:58 PM by Peter Mosinskis

Import Excel spreadsheet project plan

What is the process to import an Excel spreadsheet project plan in to a Team Dynamix project?
1 Answer
Todd Schaefer Last activity on 5/28/2015 9:42:05 AM by Drake Sigler

KB article import

What is the minimum licensing and security configuration for someone to be able to create/import knowledge base articles?
1 Answer
Dalin Bruns Last activity on 5/22/2015 12:54:59 PM by Matt Sforza

How Do I Delete Knowledge Base Article Feedsback?

I can see in the Admin console where I can delete Knowledge Base articles, but I cannot find where I can delete Feedback.
3 Answers
Kathy Holman Last activity on 3/3/2016 1:22:03 PM by Mark Sayers

How can I use aggregate on a specific attribute?

Aggregate option is populated for specific fields like an ID or Date, what should I do to populate that aggregate field (if I want to use the aggregate functionality) on type or status for example?
1 Answer
Rami Jalal Last activity on 5/24/2015 2:59:01 PM by Marcus Demas

Is There a Service Request Responsibility View From the Client Portal?

When a service request is entered, can you see who is responsible for the request from TDClient?
1 Answer
Chuck Renninger Last activity on 5/19/2015 4:16:10 PM by Chuck Renninger

Feed Entries - Can you toggle a default setting to automatically make it public or private

When assigning an item to My Work the feed entry announcing the addition is private. Is it possible to make it public by default? The service requestor could use this as a notification that the service request has been assigned.
1 Answer
Chuck Renninger Last activity on 5/19/2015 3:36:07 PM by Chuck Renninger

Is there a Schema document with Table Relationships available?

This would be extremely helpful to those who might like to use third party/enterprise reporting tools for more complex reporting requirements.
1 Answer
Melissa Stockbridge Last activity on 5/21/2015 1:41:17 PM by Drake Sigler

Reporting on Task Variance and/or Baseline End Date

I should have asked this during the conference last week and realize that it may not get attention due to the timing, but it would be helpful to understand this reporting for a meeting I have this week:
Is there any way to report in the Analy...
2 Answers
Brian Miller Last activity on 7/21/2015 3:13:56 PM by Brian Miller

How do delete a report from the Ticketing Application Ticket report menu?

Hello-

How do delete a report from the Ticketing Application Ticket report menu?? There are 2 Marketing Requests options and we need only one, how do we delete the one we do not wnat?

Thanks!


Lisa
1 Answer
Lisa Carpenter Last activity on 5/18/2015 2:05:31 PM by Aaron Crane

Has anyone ever used a spell checker in TeamDynamix?

1 Answer
Suzy Butler Last activity on 5/18/2015 2:00:26 PM by Aaron Crane

Report on Task status of a ticket

If you are the primary responsible party of a ticket, and that ticket has multiple tasks, is there a way to report on which task is currently being worked.
ie. ticket to purchase new computer is assigned to a system installation group, and th...
3 Answers
Mike Good Last activity on 5/14/2015 10:15:02 AM by Jason Ehmann

"Private Team" Project

The "Private Team" project does not have a plan available. Is there a place where one could create a plan of private tasks like I can create a plan of regular tasks in other projects? Is there a reason why the "Private Team"...
1 Answer
Greg Van De Mark Last activity on 5/14/2015 10:20:27 AM by Matt Sforza

Question about the IP Address Change and LDAP

Hi,
I saw in the KB article that we need to keep the old IP address of 76.10.202.242 in our LDAP whitelist. How long after you move to the new IP do we need to keep the old IP?
Thanks,
Jeanine
Jeanine Heming
Application Systems S...
1 Answer
Jeanine Heming Last activity on 5/21/2015 11:01:12 AM by Drake Sigler

Can anyone delete a Ticketing Application once it is created?

If an admin of our environment creates a Ticketing Application in error, can it be deleted?
3 Answers
Marcus Demas Last activity on 12/8/2017 10:46:04 AM by Mark Sayers

documentation about onedrive bcase integration

Stacey wants to know where she can find documentation about one drive integration support. Will you point her to the right KB article?
1 Answer
Stacey Marriott Last activity on 5/7/2015 2:40:17 PM by Matt Sforza

need help getting a report build that we can get billable time

I am running the actual hours report that is built but I am trying to get some billable time on a custom report so he doesn't have to rebuild the report every time.
We are wanting to add cost rate and cost amount to our custom report.

...
1 Answer
Kevin Cook Last activity on 5/6/2015 6:06:43 PM by Drake Sigler

Should Plan %Complete match % of Tasks Complete on Project Update Status page?

I am wondering ig the Plan %Complete should match % of Tasks Complete on Project Update Status page because ours do not.
Are these two figures supposed to be different? If yes, can you please help me understand how it works?
Thanls,
B...
5 Answers
Billie Herman Last activity on 6/10/2015 8:19:38 AM by Drake Sigler

TDNext and TDClient Links not appearing in Notifications

We have made on minor modifications to the Project Notification templates (color and header to match our University branding). We have reports that some notifications do not include the links to TDNext and TDClient even though they appear in the...
3 Answers
Bob Black Last activity on 6/9/2015 12:46:41 PM by Melissa Stockbridge

Is it possible to create a short cut for resources to update critical tasks?

We have a project that has critical tasks we set alerts on. Our teams have a tendency to be remiss in updating certain critical tasks because it's too "time consuming", or "too many clicks". With that being said, I have a few...
1 Answer
Jeanine Heming Last activity on 4/30/2015 3:09:13 PM by Jason Ehmann

Resources and Project Plans

To manage resources on a project, we have to follow two steps:
Add a resource to the project and estimate her/his hours through MANAGE --> RESOURCES Then, via the plan --> create tasks, estimate hours and assign resources. (this s...
1 Answer
Michael Abelaj Last activity on 4/30/2015 2:45:55 PM by Jason Ehmann

What is the time out time for TD?

How long for a user to be timed out or logged out due to inactivity?
5 Answers
Richard Musal Last activity on 8/30/2016 1:50:22 PM by Richard Musal

Data dictionary

Is there a copy of the database dictionary available as a resource? We are currently on version 8.6.1
Thanks. Michael
1 Answer
Michael Pare Last activity on 5/1/2015 2:25:24 PM by Aaron Crane

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