How or from where are the TeamDynamix Ticket Alerts generated? Is it something that we can configure in the Admin app to modify the subject or body of the email message? I am specifically referring to the Ticket Alert that is generated when all...
I'm running out of ideas on how to write a report that will show me the list of all tickets with all tasks completed that are not resolved or closed without seeing duplicate ticket names in the report. I used the ticket tasks report t...
In TDNext, how do I unapprove time that I have previously approved for an employee whose time card I approve?
What is the process to import an Excel spreadsheet project plan in to a Team Dynamix project?
What is the minimum licensing and security configuration for someone to be able to create/import knowledge base articles?
I can see in the Admin console where I can delete Knowledge Base articles, but I cannot find where I can delete Feedback.
Aggregate option is populated for specific fields like an ID or Date, what should I do to populate that aggregate field (if I want to use the aggregate functionality) on type or status for example?
When a service request is entered, can you see who is responsible for the request from TDClient?
When assigning an item to My Work the feed entry announcing the addition is private. Is it possible to make it public by default? The service requestor could use this as a notification that the service request has been assigned.
This would be extremely helpful to those who might like to use third party/enterprise reporting tools for more complex reporting requirements.
I should have asked this during the conference last week and realize that it may not get attention due to the timing, but it would be helpful to understand this reporting for a meeting I have this week:
Is there any way to report in the Analy...
How do delete a report from the Ticketing Application Ticket report menu?? There are 2 Marketing Requests options and we need only one, how do we delete the one we do not wnat?
If you are the primary responsible party of a ticket, and that ticket has multiple tasks, is there a way to report on which task is currently being worked.
ie. ticket to purchase new computer is assigned to a system installation group, and th...
The "Private Team" project does not have a plan available. Is there a place where one could create a plan of private tasks like I can create a plan of regular tasks in other projects? Is there a reason why the "Private Team"...
I saw in the KB article that we need to keep the old IP address of 18.104.22.168 in our LDAP whitelist. How long after you move to the new IP do we need to keep the old IP?
Application Systems S...
If an admin of our environment creates a Ticketing Application in error, can it be deleted?
Stacey wants to know where she can find documentation about one drive integration support. Will you point her to the right KB article?
I am running the actual hours report that is built but I am trying to get some billable time on a custom report so he doesn't have to rebuild the report every time.
We are wanting to add cost rate and cost amount to our custom report.
I am wondering ig the Plan %Complete should match % of Tasks Complete on Project Update Status page because ours do not.
Are these two figures supposed to be different? If yes, can you please help me understand how it works?
We have made on minor modifications to the Project Notification templates (color and header to match our University branding). We have reports that some notifications do not include the links to TDNext and TDClient even though they appear in the...
We have a project that has critical tasks we set alerts on. Our teams have a tendency to be remiss in updating certain critical tasks because it's too "time consuming", or "too many clicks". With that being said, I have a few...
To manage resources on a project, we have to follow two steps:
Add a resource to the project and estimate her/his hours through MANAGE --> RESOURCES
Then, via the plan --> create tasks, estimate hours and assign resources. (this s...
How long for a user to be timed out or logged out due to inactivity?
Is there a copy of the database dictionary available as a resource? We are currently on version 8.6.1