Questions

Service Related Articles not displaying

In previous version we had a list of associated KB articles that would be displayed every time that service would be pulled up. When we moved to 8.6 that no longer is displayed. Is there a way to turn that back on?
3 Answers
Kevin Cook Last activity on 9/3/2015 11:25:53 AM by Kevin Cook

RSS feed linked to KB

Hi,
Is there a way to create an RSS feed that will link to KB articles or searches that are tagged? I've searched and the only thing I can find is using an RSS is with a url.
Thank you.
1 Answer
DeLane Bourdon Last activity on 9/3/2015 10:11:47 AM by Jamey Stock

Crafting TDWebAPI operations using PowerShell

Good day. I just thought I would start a discussion for Developers using or looking to use Windows PowerShell to automate the TDWebAPI interface.
Here at SXU we've developed a set of utilities that does the processing needed order to sync ER...
5 Answers
Rich Harrington Last activity on 12/8/2021 10:40:16 AM by Melissa Kvern

Resources assigned to tasks

Is it possible for TD to notify a resource that they have been assigned to a task via email when they are assigned to a task in a plan?

If so, what setting is that?

Thanks
Andy
1 Answer
Andy Novak Last activity on 9/2/2015 2:17:36 PM by Phil Curl

Can't import updated list of location rooms

Dear TD folks:

I have 253 locations and 19,293 rooms nested under them currently in TD (working in the sandbox, for now). Some buildings were built and others renovated, so I have to reimport to update several hundred location rooms ...
3 Answers
Jeffrey Toaddy Last activity on 10/29/2019 12:39:00 PM by Matthew Probst

Is there any way to print or generate a PDF of a workflow layout?

For a large workflow that doesn't all fit on one screen without scrolling, it would be handy to be able to generate a PDF, image, or other printout for presentations and to help visualize the workflow in its entirety. Does this exist already and ...
1 Answer
Jason Donnell Last activity on 9/2/2015 2:35:26 PM by Phil Curl

Under Workspace - Manage, there is a tab for Ticket Types. How does ticketing work with Workspaces?

Is it possible to associate a ticket with a Workspace and if so how?
2 Answers
Nancy Fisher Last activity on 6/16/2016 4:08:15 PM by Steve Corey

Analysis, Actual Hours Report for Tickets

I created a report under Analysis, Actual Hours for tickets. I am filtering the report down to a specific group of techs. My goal is to get actual hours by person for a date range spent on just tickets, including the type & category. I ca...
1 Answer
Mike Rocke Last activity on 9/2/2015 3:38:15 PM by Phil Curl

Tickets Custom Reports, Responded By Fields

I am creating some reports in the Tickets application that look at the amount of time it took to respond to and to resolve a ticket.
I found the "Responded By" date field. I think it means the first date a technician responds to a ...
1 Answer
Mike Rocke Last activity on 9/3/2015 10:42:44 AM by Jamey Stock

Updating project briefcase after project is complete?

We do a project debrief meeting after a project has been completed. What worked, what didn't etc. We record this information in a document that I want to add to the project briefcase.
I figured out how to access the briefcase after a projec...
1 Answer
Mike Rocke Last activity on 9/3/2015 11:48:21 AM by Jamey Stock

Scheduled Tickets and Workflow

When you create a scheduled ticket, can you automatically assign a workflow to that ticket? If so, how do you do that.
Example, we want to send a notification to begin an end of month reporting process on the first of the month. The workflo...
3 Answers
Roger Bias Last activity on 9/2/2015 3:47:14 PM by Phil Curl

unassigned tickets

Is there way to notify the technician the ticket they just created or modified is responsibility is 'unassigned'.
It would be nice if the there was a pop-up warning or something to let the technician know they just accidentally removed them ...
1 Answer
Kathy Holman Last activity on 9/1/2015 11:48:57 AM by Jamey Stock

How to create a ticket from within a workflow

As a part of a ticket workflow, I'd like to have the workflow create a change ticket. What options are available to accomplish this? I've tried to use the workflow API call feature to call the TeamDynamix API to create the ticket, but I'm unable ...
1 Answer
George Weitzel Last activity on 9/1/2015 11:12:46 AM by Jamey Stock

Updating ticket workflow names

Hello,
I would like to rename some of my ticket workflows. There is only copy or delete options, not edit. Maybe I am not going about it in the right way. How do I get to the place where I can rename them?
I went to Admin - Ticketing Appli...
1 Answer
Dawn McIntosh Last activity on 8/31/2015 5:36:51 PM by Phil Curl

Default value for text area ticket attribute

I am trying to create a new Ticket Attribute. The Attribute Type is "Text Area" and I want to define a large default value for this attribute. However, when I save the attribute the default value I specified is silently being truncate...
1 Answer
Peter Baxter Last activity on 9/1/2015 10:14:05 AM by Jamey Stock

Is there a document that defines all available report columns?

I was wondering if you had a document available that listed all the available columns for each report type and a short description of each. I'm putting together an internal training, and while I know that some of them are pretty self-explanatory ...
1 Answer
Jason Donnell Last activity on 8/31/2015 2:55:27 PM by Matt Sayers

Issue Description is Truncated?

Hi TD,
We're having an issue with Issues :). When we create an issue, directly through the Project in TDNext, and put the issue description in, the issue is created no problem. Where the trouble arises is when we go back into the Issue in t...
1 Answer
Heather Fraser Last activity on 9/1/2015 10:59:46 AM by Jamey Stock

Access the TD ticket database to extract KPI data to update a local SQL database.

Question: Has anybody used the TD API to access the Ticket TD database to extract ticket information to add/update a local SQL Database(in our domain). I'm using Visual Studio Professional 2012 with C#. Where can I find some sample code?
1 Answer
Mike Esparza Last activity on 9/2/2015 11:34:55 AM by Rich Harrington

Does TeamDynamix interface with Confluence?

Our Web Development Team is using Confluence and when demonstrating ticketing, I was asked if TD interfaced with this product. Ideally they would like to display ticket information without importing it from an Excel file.
1 Answer
Nancy Fisher Last activity on 8/31/2015 5:48:11 PM by Phil Curl

Remaining Hours vs Scheduled Hours

Hello,

1. I have a project, managed by plan, where % complete is by remaining hours

2. I create a task which starts on September 1st and ends on September 15th, add estimated hours of 40, and then assign John as a resource

3...
1 Answer
Andrew Lutzuk Last activity on 8/28/2015 10:59:46 AM by Phil Curl

I would like to setup notifications for changes to values in status. Is that possible?

Also, is there a way to limit who receives the notification?
1 Answer
Nancy Fisher Last activity on 8/28/2015 10:02:22 AM by Phil Curl

Why doesn't attachment information show in the ticket feed?

Why doesn't attachment information show in the ticket feed?
3 Answers
Kathy Holman Last activity on 8/27/2015 12:54:07 PM by Jamey Stock

Is there a way to select a ticketing group to add to a ticket notification?

I'd like to add another 'group' of users to an update on a ticket. Is there a way to select a 'group'? When I search Notify Other People my only other option to group people is by Acct/Dept and this doesn't help in my situation. The ticket isn...
4 Answers
Kathy Holman Last activity on 9/3/2015 11:31:35 AM by Phil Curl

TeamDynamix Silverlight Dependencies

Other than the Project Schedule Editor and Capacity Planning, what other functions of TeamDynamix are dependent on Silverlight?
Please list.
1 Answer
Andy Novak Last activity on 8/26/2015 3:49:26 PM by Phil Curl

Didn't the list of active tasks used to appear on the ticket detail view?

On the General tab of the detail view for a ticket (TicketDet.aspx) I thought that it used to show any currently active tasks for the ticket, including the buttons that allowed them to be updated, marked as completed, etc. For a ticket with an as...
2 Answers
Jason Donnell Last activity on 8/26/2015 6:07:23 PM by Jason Donnell

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