Questions

Time Reporting - Is it possible for a Team Member to see the time they have reported by time type?

I have had time reporting users (Team Members) asking if they could see how their time was reported for the past "X" months by time type or by project/time type. It appears this is not possible. I created a report and added it to the...
1 Answer
Nancy Fisher Last activity on 9/16/2015 3:30:24 PM by Gerard Hennelly

Why is the "Add to Calendar" not displaying when I click Actions on a ticket?

When previously working on tickets, I have seen the "Add to Calendar" button after clicking on Actions. This allowed me to add that ticket to the Calendar App. However, I am currently looking a ticket where the "Add to Calendar&quo...
1 Answer
Marcus Demas Last activity on 9/16/2015 2:31:10 PM by Marcus Demas

Next sandbox clone

Is the sandbox clone going to be happening the first weekend of October? This would be in your data refresh schedule from the first cloning.
We are actively testing in our sandbox and want to make sure we have enough time to move stuff to pr...
2 Answers
Kathy Holman Last activity on 9/17/2015 5:23:28 PM by Matt Sayers

Changing Weeks for a Timesheet

Is there no way to point a particular week's timesheet to another week, without redoing it entirely for that week?

I have folks who accidentally complete a timesheet for the wrong week and when I send it back to them, their only recourse ...
2 Answers
Sameer Jaleel Last activity on 4/14/2016 12:58:45 PM by David Veits

Question on Database fields to do with sharing desktops

Is there a database level trigger or function that occurs when the Desktops.Dsk_IsShared field is set to a 1 that populates the Desktops.Dsk_SharedUntilDate or is this on the fly scripting? We want to programmatically set this every 30 days for ...
1 Answer
Melissa Stockbridge Last activity on 9/16/2015 3:17:15 PM by Matt Sayers

First Call Resolution

I'm trying to report on First Call Resolution and am not quite understanding how the KPI metrics in the Ticket Report option return information. What is your recommendation for obtaining FCR?
1 Answer
Kathy Holman Last activity on 9/16/2015 10:21:26 AM by Gerard Hennelly

Setting Responsible as Required

We don't want an incident to become 'unassigned', not be associated to a group or technician. I see I can set Responsible as a required field on our Incident form, to eliminate the possibility of having an 'unassigned' incident on creation. But...
1 Answer
Kathy Holman Last activity on 9/15/2015 10:30:54 AM by Jamey Stock

Unable to see Project Plan in Google Chrome

To whom May concern,
I am currently experiencing issues to view the Project Plan in Google Chrome. I use to have Google Chrome version 46 and I downgraded to version 44 (which my supervisor is using an it works) but I am unable to review the ...
1 Answer
Edgar Garcia Last activity on 9/15/2015 9:57:08 AM by Jamey Stock

SharePoint connectivity

We'd like to display our Team Dynamix projects and their status in our SharePoint intranet portal. I see that you have a Team Dynamix web part available for SharePoint 2010. Are you working on an update for SharePoint 2013 or SharePoint 2016? If ...
4 Answers
Cynthia Czekalski Last activity on 1/22/2018 2:48:58 PM by Charlie Carwile

Desktop

I am training to be a TeamDynamix administrator at CSU. Dawn McIntosh (our current admin) wanted to show me how to keep our shared desktops current. It appears as if I can’t refresh them before they expire. Is that because she is the own...
1 Answer
Robin Wright Last activity on 9/14/2015 2:41:43 PM by Jamey Stock

Workflow - branching

Building a ticket workflow where branching might be appropriate, but a couple of questions. Can one of the branched steps be optional? And can people/groups be assigned to these steps?
Thanks in advance,
Dalin
1 Answer
Dalin Bruns Last activity on 9/14/2015 11:08:35 AM by Jamey Stock

Ticket 1000000

OK, who got ticket 1000000?
2 Answers
Greg Van De Mark Last activity on 9/11/2015 5:51:56 PM by Phil Curl

Assigning Functional Roles to a project (not Project Request)

Is it possible or will it be possible soon to add functional roles as a resource for a project (an active project so not a Project Request)? Phantom Users does some of the job but what we really want to do is add functional roles as resources so ...
1 Answer
Anette Petersen Last activity on 9/14/2015 9:30:58 AM by Jamey Stock

Task notifications not sent unless predecessor is completed

I would like to be able to have some tasks that start at a specific time and have the notification sent at the start time but the only way I seem to be able to get a task notification is when the predecessor task is marked complete. Am I missing...
1 Answer
Kimberly Lawrence Last activity on 9/14/2015 10:10:08 AM by Jamey Stock

Associating tickets to Projects

Is it possible to associate a Ticket to a Project? For example, work was done in a ticket, but later it was determined that they ticket/work should have been associated with an existing project. I got the feeling this was possible when I looke...
1 Answer
Burr Watters Last activity on 9/11/2015 9:46:36 AM by Phil Curl

Block Holidays / Add Saturday & Sunday as working days

How can I block out holidays on the project schedule so that no work is done on those days? In addition, my current project is scheduled to work Saturday & Sunday, how do I turn on those days?
3 Answers
David Bell Last activity on 5/25/2023 11:21:19 AM by Ryan Williams-Cudo

Icons from old TeamDynamix site

Hello,

I'm a programmer who is working on a project for OIT Academic Research Computing using the TeamDynamix API. Our old site (pdx.teamdynamix.com, which was decommissioned b/c we are working on a new version) use icons that recycle those ...
1 Answer
Sean Sisson Last activity on 9/10/2015 10:12:11 AM by Jamey Stock

Survey Visibility

We haven't used the survey functionality yet and I would like to create a survey for a project we have. I searched and the instructions and found this response - https://solutions.teamdynamix.com/TDClient/Forums/Questions/Details?ID=102590 which...
1 Answer
Barbara Herbert Last activity on 9/9/2015 2:34:43 PM by Phil Curl

Pre-populate ticket request form

Is it possible to link directly to a ticket request form and have some of the fields pre-populated?
For example, if my ticket request form is
https://vt.teamdynamix.com/TDClient/Requests/TicketRequests/TicketForm.aspx?ID=ABCD
Could I...
2 Answers
Richard Quintin Last activity on 9/9/2015 11:32:27 AM by Richard Quintin

"Closed Status"

TD Team,
I have a question regarding the "Closed" status. We no longer have the "Closed" function on our ticketing status menu. I may be a little late in asking this but I was wondering if this was a system wide change ...
1 Answer
Eduardo Barrios Last activity on 9/9/2015 11:29:27 AM by Phil Curl

What happens to the ticket information and history when it's converted to a project?

We are considering replacing project requests with tickets because time cannot be reported against project requests. I tested this out in our Sandbox and it seems the ticket disappears when converted to a project. Time logged to the ticket shows...
1 Answer
Nancy Fisher Last activity on 9/9/2015 3:05:10 PM by Phil Curl

Project Health API Issues

Hello,
We are using your API to display project data on our OIT site. Since the new version was released, the "project status" replaced the traditional red, yellow, green status and was replaced by "project health". The AP...
2 Answers
Karenna Wait Last activity on 10/15/2015 4:13:05 PM by Amy (Dube) Hodgdon

Flags - How are these used?

I've noticed in different areas of the application that it's possible to "Flag" items such as tasks, tickets, etc. I'm not seeing how the flag is used. It doesn't seem possible to filter on it. Please explain the intent and "best ...
2 Answers
Nancy Fisher Last activity on 9/8/2015 3:00:58 PM by Jackson Potter

Generate a Change Ticket from a Problem or Incident

I think this is related to this question , but as a TD User with an incident or problem in front of me, is there a way to automatically generate a Change from it and have the child automatically assigned?
4 Answers
David Tod Last activity on 9/9/2015 11:32:40 AM by David Tod

Feeds

What's the difference between the Ticketing Feed and My Feed, when I have them side by side they appear to contain the same information.
1 Answer
Kathy Holman Last activity on 9/3/2015 4:35:58 PM by Mark Sayers

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