Questions

Update default time for "Complete Within" field

In a new ticket task, is it possible to update the default time in the "Complete Within" field? Currently the default is set to 1 hour, but we would like to set to zero.
Thanks!
2 Answers
Felix Mercader Last activity on 7/7/2016 12:38:59 PM by Felix Mercader

missing knowledge base article images

We have at least two KB articles where the images are missing. We know they haven't been missing since the creation of the article. Can you tell me what could be the cause of the disappearance and how to fix this? According to https://solutions.t...
1 Answer
Greg Van De Mark Last activity on 7/7/2016 12:00:50 PM by Mark Sayers

Sandbox refresh question

Hi foks,


Isn't a sandbox refresh supposed to happen each quarter? When will the next one happen? It doesn't look like a refresh happened in January or March of this year, as none of our production data is in our sandbox environment.

...
5 Answers
Peter Mosinskis Last activity on 3/6/2018 1:28:10 PM by Mark Sayers

Invalid Email alert when adding a new user

I am attempting to add a new user but I get this invalid email alert when doing so. Is the character length the problem? That's all I can see, the address is valid per our rules.
3 Answers
Billie Herman Last activity on 7/5/2016 3:31:39 PM by Billie Herman

Duplicate Accounts/department no allowed anymore?

We have the situation where we have the same acct/dept name used more than one time within our organization, however then do have different internal codes. I believe previously were were able to have the same department in the system but with dif...
4 Answers
John Marshall Last activity on 11/28/2023 2:51:01 PM by Mindy Levin

Fwd: TeDy option

Hello,

I received the following request and I'm not quite sure what all needs to
be enabled. Where are the options/etc found for this?

~Jeremy


---------------------------------
I was looking in TeDy and when you run a report...
1 Answer
Jeremy Fertig Last activity on 7/1/2016 3:26:06 PM by Mark Sayers

Is there a way for me to add the Search Knowledge section into a HTML for a Desktop?

I have a desktop for Knowledge Base information, that contains two reports. Is there a way for me to add an HTML module that contains the Knowledge Base Search, like seen when adding an existing Article to a ticket? Besides having a link to htt...
1 Answer
Kathy Holman Last activity on 7/1/2016 11:50:17 AM by Mark Sayers

Report just disappeared from our instance

I just changed the owner on a report called, 'All Open Reporting Group Tickets' from Sheri McGuire to myself (Kathryn Holman) and the report is now gone. I can no longer see it in Admin, Saved Reports.

The report has the same name as another...
2 Answers
Kathy Holman Last activity on 7/1/2016 10:44:36 AM by Kathy Holman

Search project feeds

Is there a mechanism to search for text strings in project feeds? The main feed, task feeds, etc. (all project related feeds) This could be within a given project or across all.
1 Answer
Jeppie Sumpter Last activity on 6/30/2016 5:02:57 PM by Mark Sayers

How to give Ticket Application and Ticket Security Role to user via WebAPI

I am trying to update a user's application permission to give them the ticketing application and assign them the Ticket security role of "User". In my web call I have the following JSON objects defined as such (in addition to the variou...
1 Answer
John Marshall Last activity on 6/30/2016 1:49:22 PM by Mark Sayers

New Ticket Template - edit

How does one edit a ticket template that was created by a TDNext client?
The person that created it wants to change it (not me) but he can't find it or where to change it. Can you provide instructions on that? Sorry - I have looked but ca...
1 Answer
Kara Farmer Last activity on 6/30/2016 11:34:16 AM by Kara Farmer

Task Summary Chart by Project Manager

I am trying to create a report that will produce a chart like the Task Summary Chart widget in Projects/Workspaces. I want the report to be able to produce that chart by PM and also by Project Type Category if possible. But I cannot figure out ...
4 Answers
Steve Blackburn Last activity on 2/16/2018 8:49:26 AM by Anette Petersen

Cannot create a TDClient from another TDClient-created form

It may be that I do not understand the "Shared form" language.

To reproduce:
1. In TDClient create a form for a service
2. In TDClient go to a second service to the "Form" section
3. Select "copy from existing ...
1 Answer
John Borwick Last activity on 6/30/2016 10:18:48 AM by Mark Sayers

Time Card Approver

In the Analysis app I am creating a report from the Actual Hours data. For auditing purposes, I need to report the time and who approved it. I don't see the approver. Does this information exist in this area? If not, can it be made available?
...
1 Answer
Frank Lynch Last activity on 7/1/2016 10:03:13 AM by Mark Sayers

Portfolio Report

Hello,
Is there documentation or a website that shows what types of reports or graphics that TD can do or support at a Portfolio level versus an individual project level? As we have rolled all of our project process into the tool, we are look...
1 Answer
Ridawn Cummings Last activity on 6/30/2016 1:39:42 PM by Mark Sayers

Root-level service categories created via TDClient are not accessible via TDClient

To reproduce:
1. Go to TDClient to Services with a user that has access to create service categories
2. Go to services to the "root" (i.e. not in any category, /TDClient/Requests/ServiceCatalog URL)
3. Add category via "Add c...
1 Answer
John Borwick Last activity on 6/29/2016 11:09:04 AM by Mark Sayers

KB article link to open TDX chat

We have developed some internal (to IT) knowledge base articles where the names of the people that can perform certain functions are listed. I thought it would be cool to link the name and a TDX chat window with that person opens. Is this funct...
1 Answer
Greg Van De Mark Last activity on 6/28/2016 3:54:11 PM by Mark Sayers

Custom report on number of unique requestors

Executive leadership wants a report that shows how many unique users have requested services within a given time period. Suggestions?
2 Answers
Will Turek Last activity on 6/28/2016 9:30:33 AM by Mark Sayers

Publishing report on Change tickets on the Client Portal

I have to publish a summary of Change tickets in progress on the Client Portal so that our clients are informed of the upcoming/proposed changes to the I.T. Infrastructure. When I edit Pages under Client Portal section in Admin client, I am not s...
3 Answers
Bodek Frak Last activity on 6/27/2016 10:26:10 AM by Jason Ehmann

Including the Ticket number in the Subject line of the email.

The Default Responsibility Group that receives an email notification when a ticket is created and when comments are made about the ticket would like to see the Ticket number in the subject line of the email. Is that possible?
1 Answer
Gail Henry Last activity on 6/27/2016 9:53:40 AM by Mark Sayers

Ticket Types and Workspaces

Is there anyway to associate more than one ticket type to a workspace. Ex: Department A works on a ticket, but often needs Department B to do a portion of work on that ticket. Both log time for their activities and necessitates a draw down from t...
4 Answers
Dr. Hector M. Molina Last activity on 6/27/2016 10:08:19 AM by Mark Sayers

Possible Bug with Assigning Issues to Client License Users

Hi Folks,

There are certain situations in which an issue may be created and the initial assignment should be to a user who is a Client license type. During a test I found that I cannot make the initial assignment to the Client because the Cl...
1 Answer
Tom Morgan Last activity on 6/24/2016 1:07:35 PM by Mark Sayers

Ticket Types and Workspaces

When I create a new Workspace, I can associate Ticket Types with it. Similarly, whe I create a new Ticket Type, I can associate Workspace with it. What is the purpose for this association? Can I open a particular Workspace and see all tickets of ...
1 Answer
Bodek Frak Last activity on 6/24/2016 10:12:53 AM by Jason Ehmann

TeamDynamix Capacity Planner

I have been trying to pull our active requests unsuccessfully in the Capacity Planner. Although I have an option to filter for only the project requests, as well active/inactive requests, I still not seeing the list of our current project reques...
2 Answers
Cindy Rodriguez Last activity on 6/24/2016 10:28:48 AM by Mark Sayers

Expiration alerts for contracts

Are there plans for a feature to generate alerts for contracts that are nearing expiration? If not, could this be added to the enhancement list. Also, what would be the best work around for the time being?
1 Answer
Larry Creel Last activity on 6/23/2016 11:14:41 AM by Mark Sayers

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