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General QuestionsShared Calendar
Hello there,
Is it possible to create a calendar for a team of users or departments that can be used to track things like software renewals?
Thank you.
Is it possible to create a calendar for a team of users or departments that can be used to track things like software renewals?
Thank you.
1 Answer
Elaha Noori
Last activity on 6/11/2024 11:00:19 AM by Brittany Renn
Adobe Sign / DocuSign
Hello!
Will the integration with Adobe Sign or DocuSign allow signing to occur from a ticket?
Will the integration with Adobe Sign or DocuSign allow signing to occur from a ticket?
1 Answer
Michael Rodriguez
Last activity on 6/10/2024 10:10:23 AM by Mark Sayers
Customized default project form
How does the default new Project form, the one at "Apps/Projects/TeamManagement/ProjectGeneral.aspx" get customized?
2 Answers
Bobby Jones
Last activity on 6/10/2024 9:16:57 AM by Bobby Jones
Establishing a connection to Tableau and Building Tableau SLA Reports
Hi,
My org is wanting to build out some SLA reports in Tableau using TDX data. I'm trying to identify different ways to get service, ticket, technician and group data to Tableau. An initial search of the TDX support documentation says that ther...
My org is wanting to build out some SLA reports in Tableau using TDX data. I'm trying to identify different ways to get service, ticket, technician and group data to Tableau. An initial search of the TDX support documentation says that ther...
1 Answer
Victoria Nunez
Last activity on 6/7/2024 4:48:59 PM by Mark Sayers
Project Duration
Hi
In Project >> General details, there are 3 fields - Start Date, End Date and Duration. I'm unable to figure out how Duration is being calculated. I used TimeAndDate.com to try and figure out out - accounting for weekends, holidays,...
In Project >> General details, there are 3 fields - Start Date, End Date and Duration. I'm unable to figure out how Duration is being calculated. I used TimeAndDate.com to try and figure out out - accounting for weekends, holidays,...
1 Answer
Kimberly Clapp
Last activity on 6/7/2024 2:59:44 PM by Brittany Renn
Weekly Release Notes?
Can you provide a link to the Weekly Release notes?
Thanks, Tevis
Thanks, Tevis
1 Answer
Tevis Boulware
Last activity on 6/7/2024 1:25:10 PM by Mark Sayers
Updating child ticket's "Service" and "Responsible" fields from a parent ticket
Hello,
I am looking to see if there is a way to update the "Service" and "Responsible" fields on multiple child tickets from their parent tickets. For example: If I have a parent ticket with 50 child tickets, I would prefer to be able to upda...
I am looking to see if there is a way to update the "Service" and "Responsible" fields on multiple child tickets from their parent tickets. For example: If I have a parent ticket with 50 child tickets, I would prefer to be able to upda...
1 Answer
Robert Walker
Last activity on 6/7/2024 10:15:19 AM by Mark Sayers
Add User to Ticketing Application?
Other than using an IPaaS or other script (e.g., Python script), can users be added to a ticketing (or asset) application using an Excel upload, or other method?
I can't find anything in the Knowledge Base, and I have wanted to ask this quest...
I can't find anything in the Knowledge Base, and I have wanted to ask this quest...
1 Answer
Tevis Boulware
Last activity on 6/6/2024 4:39:41 PM by Brittany Renn
Which Database Table has the Workspace Names?
I can find multiple tables with Workspace ID, but no obvious tables that contain the Workspace Name and associated ID. Please advise.
1 Answer
Sarah Glatz
Last activity on 6/7/2024 7:55:51 AM by Sarah Glatz
Subscribe to TDx Status Notices
We are attempting to register our Service Desk Teams Channel to your Status subscription but are incurring an error as this domain is not registered @amer.teams.ms . Is there a way to get this added or ability for you to create this subscri...
1 Answer
Ericka Westphal
Last activity on 6/6/2024 12:57:33 PM by Mark Sayers
API endpoint for Service Offerings?
I found information on retrieving information on a specific service offering, but I don't see a way to retrieve what service offerings exist under a particular service. There's an endpoint for creating one and and endpoint for deleting one, but n...
1 Answer
Robert Rust
Last activity on 6/6/2024 12:31:15 PM by Mark Sayers
Last Run Date on Ticket and Ticket Task report not updating
We have a few ticket and ticket task reports that the "Last Run Date" is not updating. These have filtering based on "run date minus 1 year", and users are concerned that the data returned is not up to date. For example, reports run by multiple...
1 Answer
Holly Waid
Last activity on 6/6/2024 11:21:09 AM by Mark Sayers
Cannot Get WebHook to Fire
Hello, please see below. I follow the steps in the KB article Triggering IPaaS from TeamDynamix Webhooks. However, I am clearly missing a configuration step, and I cannot get the webhook to fire.
https://app.screencast.com/5ODIOsmzaZGnP ...
https://app.screencast.com/5ODIOsmzaZGnP ...
1 Answer
Tevis Boulware
Last activity on 6/5/2024 12:26:12 PM by David Tod
Responsible Field
Hey TD staff,
How do I add people to a 'Responsible' field again on the forms?
The users are already in the application field, tech rights, and respective groups, but when I try to assign a tech to a 'responsible' field they don't a...
How do I add people to a 'Responsible' field again on the forms?
The users are already in the application field, tech rights, and respective groups, but when I try to assign a tech to a 'responsible' field they don't a...
1 Answer
Alex Chang
Last activity on 6/5/2024 9:35:53 AM by Mark Sayers
Email delivery 365 connector
IT is attempting to set this up so "from" email comes from our domain following this KB Article - Sending Mail Via A Microsof... (teamdynamix.com)
When setting up the connector do we want to retain exchange email headers? What is the imp...
When setting up the connector do we want to retain exchange email headers? What is the imp...
2 Answers
Dan Burnett
Last activity on 6/5/2024 3:34:53 PM by Dan Burnett
Create 2nd custom notification for approved project
Hi,
We use the project request form for both project requests and product requests, with two different request forms and two different workflows within Portfolio Planning. When a product request is approved, because the notification template ...
We use the project request form for both project requests and product requests, with two different request forms and two different workflows within Portfolio Planning. When a product request is approved, because the notification template ...
1 Answer
Kim Rathbone
Last activity on 6/4/2024 2:31:07 PM by Mark Sayers
iPaaS workflow connector setup/settings
I am very new to iPaaS given the question I am about to ask.
I am trying to create a flow that pulls data from a form. I have created the form. I added the connector 'TDX Common: Lookup TDX Users'. This connector shows my fields created on ...
I am trying to create a flow that pulls data from a form. I have created the form. I added the connector 'TDX Common: Lookup TDX Users'. This connector shows my fields created on ...
3 Answers
Justin Goode
Last activity on 6/5/2024 8:24:26 AM by David Tod
TDX Logo?
Hello, if I wanted to add the new TDX Icon to a service offering page, how would I access the image link? I have seen some examples of URLs that reference such a link, but I am having a hard time getting it to work properly.
Thanks, Tevis
Thanks, Tevis
2 Answers
Tevis Boulware
Last activity on 6/5/2024 12:33:05 PM by David Tod
Trigger/Calling iPaaS flows from other iPaaS applications
Hi, presently I can call an iPaaS flow inside another flow within the same application using the Call method but is there a way to call or trigger a flow that rests in another iPaaS application?
1 Answer
Eric Poitras
Last activity on 6/4/2024 9:38:50 AM by Mark Sayers
Mobile App
Hi there,
The Teamdynamix Mobile app is now showing in the Apple App Store and Google Play store. Some of my tech's have downloaded it and are asking for our Instance ID. Where can I find it?
Thanks,
Teresa
The Teamdynamix Mobile app is now showing in the Apple App Store and Google Play store. Some of my tech's have downloaded it and are asking for our Instance ID. Where can I find it?
Thanks,
Teresa
1 Answer
Teresa Amos
Last activity on 6/3/2024 11:46:03 AM by Mark Sayers
Limit on number of tasks in a waterfall plan
WIthin the PPM tool and using a waterfall plan, is there a limit on how many tasks can be associated with an individual plan? If so, what is the limit?
1 Answer
Leslie Czeck
Last activity on 5/31/2024 11:30:27 AM by Mark Sayers
Emails from notify@teamdynamixapp.com
Hello,
Several of our technicians have complained about the number of emails they are receiving from TDX. They report they consistently get 2 emails about the same ticket and one of them forwarded me the 2 emails below as samples.
The fi...
Several of our technicians have complained about the number of emails they are receiving from TDX. They report they consistently get 2 emails about the same ticket and one of them forwarded me the 2 emails below as samples.
The fi...
1 Answer
James Moyle
Last activity on 5/30/2024 4:43:35 PM by Brittany Renn
Email Error: Unable to load email message. Platform Email Id '1582', Email Id: 'Unknown'.
We get this email about a hundred times every minute. They're non stop. Not sure what we need to do to fix the issue. If someone could assist, it would be appreciated. Thank you!
the body text includes...
"The attached message was sen...
the body text includes...
"The attached message was sen...
1 Answer
Sean St. Pierre
Last activity on 5/30/2024 1:56:59 PM by Mark Sayers
Notification template possibly
Hi all,
User mentioned they could not click on ticket number from a custom notification template. I verified this worked in the past. I created a test ticket and tested it myself with a standard account I created, and I can not access the tic...
User mentioned they could not click on ticket number from a custom notification template. I verified this worked in the past. I created a test ticket and tested it myself with a standard account I created, and I can not access the tic...
1 Answer
Michael Rodriguez
Last activity on 5/30/2024 1:40:59 PM by Mark Sayers
Time Report Rejected Notification Template Update
Is there a location where the Time Report Rejected notification template can be updated? There is a section for Time Report Notification Templates, but it only includes the Time Report Due and Time Report Overdue templates.
1 Answer
Corrine Knox
Last activity on 5/29/2024 2:30:10 PM by Mark Sayers