General Questions (Public)

Hello!
Can someone help me understand what is the proper way to come up with Ticket Types and Type Categories? Are they optional? Should they mirror Service Catalog category/subcategory?
Thank you!

Questions have categories, the KB has categories and the Service Catalog has categories, but they are all different (at least in our implementation). Why? Can a relationship be enforced? Why give organizations so much rope to hang themselves?
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Hi, is there a way to tie categories to a specific classification? I would want this to work in the same way that types are associated with categories. So the hierarchy would simply look like Classification > Category > Type.
We have tw...

When selecting help in TDNext, I get sent to https://solutions.teamdynamix.com/TDClient/KB/?CategoryID=1081 which shows images for each KB category. I want to use images in the same way for my knowledge base categories. Is this something that I...

When you were here you should us how to add Risk as a sub category in Issues, well I do not recall how to do that and the help has been no help in setting that up. Can you provide guidance on how to do that?