General Questions (Public)

This is a forum for general questions about TeamDynamix products. It is not curated to remove older content or monitored for enhancement requests.

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Feed on the ticket under Print option

Can we check the feed check box by default under Print preview for a ticket
1 Answer
Navjot Bhatoa Last activity on 3/20/2024 1:59:23 PM by Mark Sayers

Web API Feed Update Does Not Work As Documented

The following endpoint: POST api/{appId}/tickets/{id}/feed is not working as expected. Although I can update the feed with a given message, it does not notify anyone when providing data in the "Notify" parameter as outlined in the documentation...
1 Answer
Gerrit Brands Last activity on 2/15/2024 12:50:59 PM by Mark Sayers

Workflow feed entry visibility

Is there a way to make workflow feed entries, such as "X approved this request" not private on the ticket feed? We have some approvers who want to see the approval history on a ticket.
1 Answer
Mariah Rible Last activity on 2/5/2024 12:51:51 PM by Mark Sayers

Creating RSS Feeds

Is there a way to create an RSS feed of all of the comments on tickets submitted through an application?
Ideally we would like to see the newest comments on any ticket that is open within the application. I see many questions about creating t...
1 Answer
Jenna Edwards Last activity on 8/7/2023 4:33:27 PM by Mark Sayers

Adding Recent Feed Entry to Ticket Report

I am trying to make a ticket report that will include the most recent item to be added to a tickets feed. For example, In an on hold report, it would be nice to see the most recent item in the feed which would likely be why the ticket was put on ...
1 Answer
Riley Fay Last activity on 8/2/2023 11:39:51 AM by Brittany Renn

Feed filter defaults

Is it possible to set the default filter on the feed? Specifically in projects. For example, have the feed only show comments by default instead of comments, edits, and status changes.
Thank you!
1 Answer
Mariah Rible Last activity on 7/12/2023 11:50:20 AM by Brittany Renn

Add a profile picture to a user of type service account?

Is there a way to add a profile picture to a service account?
There isn't an option to add a profile picture to a service account from within the admin user settings for a specific service account. I attempted to get around this by converting...
1 Answer
Greg Benn Last activity on 9/16/2022 4:28:06 PM by Mark Sayers

Add latest "Feed" comment as a column

My company moved over to TeamDynamix ticketing system from Web Help Desk recently. I manage/assign my office's ticket queue and one thing I am trying to get to work on this new system is to get my reports to show the latest "comment" in the Feed ...
1 Answer
Lou G. Last activity on 4/11/2022 2:12:52 PM by Kelsie Curtis