General Questions (Public)

This is a forum for general questions about TeamDynamix products. It is not curated to remove older content or monitored for enhancement requests.

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Is it possible to see attachments in TDMobile?

is it possible to see attachments in TDMobile? If this is not true am I missing a setting to update so that attachments can be seen in ticket while in TDMobile? If not should I put this in as a feature request? Is the only work around to move t...
1 Answer
James Tiggett III Last activity on 5/18/2023 9:57:13 AM by Mark Sayers

Adding attachment by attachment id

Uploading attachments via the API or with iPaas only permits attachments smaller than 5mb. We have some attachments that are put on a ticket by an email monitor and want to put those same attachments on other tickets. Is there someway we can add ...
1 Answer
Braden Hansen Last activity on 5/20/2022 1:08:59 PM by Mark Sayers

Attachment protection

I know we can protect fields and grant specific users in groups access to those protected fields, but are there any options we may have for protecting attachments that are added to requests? One of our areas has some sensitive attachments that ma...
1 Answer
Gabriela Barragan Last activity on 6/4/2021 8:54:11 AM by Mark Sayers

Unsupported Email Monitoring Service Attachments

We have users who are attempting to submit an audio file that is currently not supported by the TD Email Monitoring Service Attachments, Apple's .m4a. With this in mind, a handful of questions arise on potentially missing attachments: ...
1 Answer
Kendall Johnson Last activity on 1/14/2021 9:23:50 AM by Mark Sayers

PUB files being stripped out from Email to Tickets

We have noticed that office publisher (*.pub) files, are being stripped out from work orders when an email ticket creation is made and the file is attached initially.

I've check internally my exchange and I have no issues emailing this type ...
1 Answer
Mark Sayers Last activity on 1/11/2017 12:03:39 PM by Mark Sayers