General Questions (Public)

Uploading attachments via the API or with iPaas only permits attachments smaller than 5mb. We have some attachments that are put on a ticket by an email monitor and want to put those same attachments on other tickets. Is there someway we can add ...

Hello,
I've created two rather complex iPaaS flows that I'd like to document for others.
Is there some functionality in the flow designer view to leave comments near a block?
Thanks

Is there a control for continuing? For instance, if a step/connector fails, what control be used to continue to the next step?

Hello,
the other day I created new connectors for TDX in iPaaS since there has been a change and I think are supposed to be automatically updated with new changes. I am using the ticket connector for a new flow and I noticed there are no look...

iPaaS is very new to me. Has anyone used the Send Form step in iPaaS? I've read the KB articles on it and sending notifications, but I have not figured this out yet. I'm attempting to configure the Custom SMTP notification method, but I am real...

Is there a way in iPaaS to create a problem ticket to attach children to? I am looking at the connector, when creating a ticket, I don't see the classification option or I don't see anywhere in the connector to create a problem. I know I can add ...

I am trying to connect to a TDX report in my iPaaS flow but the ReportID taken directly from the report is not working. In TDX I am able to connect to reports under IT Tickets but am not able to connect to the reports under Analysis. Is there a s...

We're wanting to integrate with Ellucian Ethos Integration, which uses BEARER authorization headers to authenticate. So far the only way I've found to do this in the TDX iPaaS leaves the token in plaintext, which means that anyone with access to ...

Hello,

yesterday in the iPaaS webinar, it was mentioned you can send people iPaaS form links or put them on webpages, etc.... Where does one get the form link from? I know how to email it via a flow, but how can I get the static link? I...

Hello,
In iPaaS, is it possible to get an attachment from a ticket in TDX and save it to a local file server? I see the "Get Attachment Content" in the Ticket connector but is it possible to grab the file and move it via the Windows File Serv...

Does iPaaS support the creation of scheduled tickets? If so, which parameter must be set to enable the scheduled ticket?

I am working on importing data from a CSV file to the Asset/CIs application. In the file some of the data contain commas. To prevent this, I have put the data in double quotes. Unfortunately, the commas are being read as newlines instead of a ...

I'd like to run one of my flows manually, but without having to key in each field in the Flow Input, but instead, copy and paste the JSON data to run. Is this possible?