General Questions (Public)

This is a forum for general questions about TeamDynamix products. It is not curated to remove older content or monitored for enhancement requests.

iPaaS Clear Tag Filter

iPaaS Send Form Notification

iPaaS is very new to me. Has anyone used the Send Form step in iPaaS? I've read the KB articles on it and sending notifications, but I have not figured this out yet. I'm attempting to configure the Custom SMTP notification method, but I am real...
1 Answer
Monica Crawford Last activity on 5/10/2022 5:40:41 PM by Carrie Willis

Creating problem via ipaas/api

Is there a way in iPaaS to create a problem ticket to attach children to? I am looking at the connector, when creating a ticket, I don't see the classification option or I don't see anywhere in the connector to create a problem. I know I can add ...
1 Answer
David Mitchell Last activity on 5/2/2022 11:07:38 AM by Mark Sayers

Connecting to TDX report in Analysis using iPaaS Get Report Connector

I am trying to connect to a TDX report in my iPaaS flow but the ReportID taken directly from the report is not working. In TDX I am able to connect to reports under IT Tickets but am not able to connect to the reports under Analysis. Is there a s...
1 Answer
Owen Campbell Last activity on 4/15/2022 10:16:44 AM by Christasia Bloom

Protecting bearer tokens

We're wanting to integrate with Ellucian Ethos Integration, which uses BEARER authorization headers to authenticate. So far the only way I've found to do this in the TDX iPaaS leaves the token in plaintext, which means that anyone with access to ...
1 Answer
Christopher Myers Last activity on 4/1/2022 1:56:55 PM by Mark Sayers

iPaaS form link questions

Hello,

yesterday in the iPaaS webinar, it was mentioned you can send people iPaaS form links or put them on webpages, etc.... Where does one get the form link from? I know how to email it via a flow, but how can I get the static link? I...
1 Answer
David Mitchell Last activity on 3/24/2022 1:02:20 PM by Mark Sayers

Move Attchment from Ticket to another location

Hello,
In iPaaS, is it possible to get an attachment from a ticket in TDX and save it to a local file server? I see the "Get Attachment Content" in the Ticket connector but is it possible to grab the file and move it via the Windows File Serv...
1 Answer
David Mitchell Last activity on 3/23/2022 11:11:56 AM by Mark Sayers

New Ticket Schedule

Does iPaaS support the creation of scheduled tickets? If so, which parameter must be set to enable the scheduled ticket?
1 Answer
Tyler Duncan Last activity on 3/8/2022 10:11:07 AM by Mark Sayers

iPaaS: CSV File unable to read commas

I am working on importing data from a CSV file to the Asset/CIs application. In the file some of the data contain commas. To prevent this, I have put the data in double quotes. Unfortunately, the commas are being read as newlines instead of a ...
1 Answer
Tyler Duncan Last activity on 2/21/2022 11:36:27 AM by Mark Sayers

iPaaS Run Flow: Manually from within TDX iPaaS

I'd like to run one of my flows manually, but without having to key in each field in the Flow Input, but instead, copy and paste the JSON data to run. Is this possible?
1 Answer
Tyler Duncan Last activity on 2/21/2022 1:41:46 PM by Mark Sayers