Questions

Display content of text area attribute in Ticket Created Template

I have created a ticket attribute which I am referring to by Attribute ID in the following code in a response to users.
-----CODE----
{{#Attribute23416}}
{{Name}} {{Value}} {{Text}} {{ID}} {{Description/Help}}
{{/
Attribute23416...

2 Answers

Lewis Hollingworth Last activity on 2/23/2024 12:30:55 PM by David Tod

Error forwarding email to service desk

Hello,
I attempted to forward an email to our service desk and it is erroring out. The error in the Email Monitor logs is:
90125825 Error Error encountered while attempting to process email. Platform Email Id: [AAkA...

1 Answer

James Moyle Last activity on 2/23/2024 10:29:40 AM by Brittany Renn

Using Automation Rules to set SLA based on Ticket Priority

I have created an automation rule to automatically set the SLA on a ticket based on the priority. But I am noticing for ticket that are already in the system. When I Edit the ticket priority it does not auto change the to the new SLA . I need to ...

2 Answers

Keyon Farrier Last activity on 2/22/2024 8:02:06 PM by David Tod

MS Intune connector next page

Anyone know how to get all results using the ms intune connector? Trying to "List Managed Devices" and can't get to the next page after the first 500 results. I've tried the $top and skip with no luck.

1 Answer

Matt Madill Last activity on 2/28/2024 12:07:07 PM by Michael Ligouri

Good way to see the tickets all the groups you're in are assigned to?

With our ticketing app, we have tickets be assigned to groups via automation rules. The TDNext users are members of multiple groups, and because the tickets are assigned to groups, of course, the tickets don't show in "Assigned to Me". Is there...

1 Answer

Connor Dugandzic Last activity on 2/22/2024 9:22:37 AM by Brittany Renn

Using Web Services to Create a New Ticket

I have created several web services that spawn off new tickets during the execution of a workflow. My question is how do I pass off the Responsible to the newly created tickets?
I've used Responsibility, Prim UserID, Last Assign, etc. in t...

1 Answer

Tia Hughes Last activity on 2/22/2024 9:25:31 AM by Brittany Renn

Sandbox to Production Form Import

Hello ,
We've developed a new custom asset form within our Sandbox Asset Application and now aim to transfer it to our production environment, specifically to the corresponding Asset Application. Is there a method to selectively import a si...

1 Answer

Matt Angel Last activity on 2/21/2024 10:49:12 AM by Mark Sayers

Workflow Notification Step

Hi all,
Can someone please help me understand the what the purpose of the Recipient Role(s) selection in the notification step? Looks like it isn't required. Thank you.

1 Answer

Michael Rodriguez Last activity on 2/21/2024 8:10:05 AM by David Tod

Reassign ticket to Round Robin

Hello, we currently have an iPaaS flow set up to round-robin tickets upon their filing. My inquiry pertains to the scenario where a ticket cannot be completed by the initially assigned user for any reason. When reassigning the ticket back t...

1 Answer

Ryan Turner Last activity on 2/21/2024 9:29:15 AM by Mark Sayers

notification templates in iPaaS

I'm setting up an email notification template in a flow and am trying to get a List control to output when the email is sent. Properties output fine but I can't seem to quite get a lIst to output. Output data looks like that and shows nothing in ...

1 Answer

JAMES HOUSEHOLDER Last activity on 2/22/2024 8:05:40 PM by David Tod

Expenses on specific project type requests

Is there any way to require a specific expense type be completed/entered by a requester at time of submission?
For our annual planning, we have the need to ensure ALL requests are including value for 'Contingency', along with any other planne...

1 Answer

Rebecca Murphy Last activity on 2/20/2024 4:34:16 PM by Mark Sayers

Get Listing of a Person's Accounts/Depts via API

Is it possible to get a list of acct/depts a user has access to via the API? The API seems to only return their default Acct/Dept.

1 Answer

Naseem Benjelloun Last activity on 2/29/2024 10:08:05 AM by Mark Sayers

Unable to Access Sandbox?

I have a person who has an Enterprise License in production, with access to several applications, including TDNext, and the exact same configuration in the Sandbox (as far as I can tell). However, the person gets a permission denied error when tr...

1 Answer

Tevis Boulware Last activity on 2/20/2024 12:52:17 PM by Brittany Renn

Update Ticket Task PercentComplete via API

I'd like to be able to "close" (complete) a ticket task via the API. The documentation states the PercentComplete property is not editable via the API, and I've confirmed this in my testing. Is there another way to complete a task, or can this pr...

1 Answer

Joshua Myles Last activity on 2/20/2024 12:57:37 PM by Brittany Renn

File size restrictions with the Attachment form field for Ticket Requests

Hello,
I've referenced https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=9569 regarding file size restrictions, but the info on Ticket Requests seems to only point to attachments after a ticket is created (drag and dro...

1 Answer

Tanner Grubbs Last activity on 2/20/2024 1:00:09 PM by Mark Sayers

Graph Report > Reports

Hello,
When you create a bar graph (for example) in a report, you can click on one of the bars and get a list of all the tickets that make up that bar. Is it possible to change the columns of that list that comes from just that bar?

1 Answer

Carl Amlin Last activity on 2/20/2024 9:46:16 AM by Mark Sayers

New Web Service method not appearing in workflow step pull down

Hello,
I created a web service method to put a ticket on hold called "Put Ticket On Hold". When I add it to the Web Service step in the workflow, it doesn't appear in the list of available methods.
I copied this method from one called "C...

1 Answer

James Moyle Last activity on 2/19/2024 1:44:06 PM by James Moyle

Status of Ticket Coming Off Hold

Where can I find information on how to set up my ticketing app so when tickets come off hold they get a specific status.

1 Answer

Alex Oquendo Last activity on 2/19/2024 1:05:15 PM by Mark Sayers

How can we automatically move a ticket from one ticketing application to another via api?

Is there is why to move a ticket of certain type from one ticketing application to another ticketing application via webservice methods or any kind of a flow?

2 Answers

Navjot Bhatoa Last activity on 2/21/2024 10:59:20 AM by Navjot Bhatoa

Responsibility Assignment Behavior

Hi All,
A manager would like the desired functionality.
A ticket should have two responsible fields: one for the Responsible Group and another for the Responsible Person (from within the group).
The behavior is identical to Location/L...

1 Answer

Steve Cade Last activity on 2/16/2024 1:14:06 PM by Brittany Renn

Time/Day Operator

Is there a way to compare a date against "next business day"?

1 Answer

Sheila McBride Last activity on 2/16/2024 2:24:22 PM by Mark Sayers

Primary group vs regular group membership - Notifications

Hi all!
Can someone explain if there is a difference between primary vs regular group membership in regards to notifications?

1 Answer

Michael Rodriguez Last activity on 2/16/2024 1:18:24 PM by Brittany Renn

Dissatisfied Survey Response Triggers Ticket to Open

Is it possible to have a dissatisfied ticket response trigger the ticket to reopen? This would allow us to address any concerns in a more timely manner.

1 Answer

Scott Cory Last activity on 2/16/2024 1:17:16 PM by Mark Sayers

PowerApps within TDX Asset Management

Just wondering if anyone has used Microsoft Power Apps or Power Automate within the TDX environment? We use a power app to checkout assets and have users agree to terms of use, and this also stores device and user info in a sharepoint list. My m...

1 Answer

Christopher Vetek Last activity on 2/16/2024 9:34:59 AM by Mark Sayers

Report to Show All of the Tickets a User has been Notified On

Is it possible to create a report that shows a user all of the tickets that they have been notified on (but that they aren't responsible for)? If so, which filters should be used to obtain this information?
We have a lot of front line staff ...

1 Answer

Priscilla Schwartz Last activity on 2/16/2024 9:25:26 AM by Brittany Renn

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