Questions

Ticket - video attachment size limit

Hi All,
Could someone let me know what is the limit for a video file attached to a ticket? I saw a few discussions stating 20MB and 50MB. Thank you

1 Answer

Michael Rodriguez Last activity on 2/29/2024 11:30:30 AM by Brittany Renn

Do Service Pages Support Bootstrap Grid CSS?

KB articles and HTML modules support Bootstrap and Bootstrap Grid, but it doesn't appear that the services pages do. Is this correct?
Thanks, Tevis

1 Answer

Tevis Boulware Last activity on 2/28/2024 5:00:00 PM by Mark Sayers

Chat Application

We've never used the TDX Chat application but we wanted to enable it for a few technicians to test it. Looks like we cannot just enable it in the Applications menu and it may be part of Conversational AI feature set now? I can't find any KB arti...

1 Answer

Anna-Liisa Breit Last activity on 2/28/2024 11:42:55 AM by Brittany Renn

How to remove specific tabs within an open ticket

Hello, I was wondering if there was a way to remove or hide specific tabs within an open ticket. like the option for "T&E"
we don't feel it would be beneficial for our technicians to utilize that tab so we want to see if there is a way to...

1 Answer

Ryan Turner Last activity on 2/28/2024 9:30:24 AM by Brittany Renn

Web Service Return to Workflow

Hi,
I have a workflow with a webservice that creates and assigns a ticket. I treated it as if the workflow would continue from there. But not so. The rest of the tasks seem to be assigned to the newly created ticket. How can I have the wo...

2 Answers

Sheila McBride Last activity on 2/28/2024 4:19:58 PM by Mark Sayers

TDX Backup and Restore Procedures

Questions required for risk analysis.
1. How often is data backed up and where?
2. Are there backup or downtime procedures if the application/system is unavailable?
3. If we need to have data restored, do we need to work with TDX support...

1 Answer

Fillagot Taye Last activity on 2/27/2024 3:37:39 PM by Mark Sayers

Auto-Populate Form Field from Requestor or People Attribute

Hi, I want to have a form field that will automatically fill in a user's attribute (job title, unique identifier, etc) when they are selected from another Person Lookup field. Is this possible in TeamDynamix or is this something an iPaaS flow ca...

1 Answer

James Cherry Last activity on 2/27/2024 3:20:43 PM by Mark Sayers

Project Task Status History / Calculating data for Flow Metrics reporting.

Is there a table in the database that stores the history of Project Tasks? I am looking for a way to pull the dates that a status changes for Project Tasks in order to build a Cumulative Flow Diagram for Agile / Scrum metrics in Power Bi. I've ...

1 Answer

Darin Waldrop Last activity on 2/29/2024 11:11:42 AM by Mark Sayers

form on a desktop

on our client portal we have a service form, i know on my desktop i have a TDNext creat it help ticket, is there a way to put that service form as something like the create it help tickets?

1 Answer

James Richard Last activity on 2/27/2024 2:26:15 PM by Brittany Renn

Link Ticket Types to KB Articles

Hi,
Does there currently exist a way to link either KB Articles or KB categories to a ticket type? So that when a ticket of a certain is created there is immediately related articles shown along the side panel under the user information or a ...

1 Answer

Peter Soto Last activity on 2/27/2024 1:45:36 PM by Mark Sayers

I would like to stop Auto-Notifications from reopening a ticket such as an out of office

I would like to stop Auto-Notifications from reopening a ticket such as an out of office. Is there a way to filter incoming messages to stop certain responses from automatically re-opening a ticket.

1 Answer

Jeff Schilling Last activity on 2/27/2024 9:28:25 AM by Mark Sayers

Send notification based on form entries.

Hi,
We have a department who wants to automatically send a notification with information rather than work a the ticket. In this case, they want to offer a link (or links) to instructions when people check the right box. Or boxes.
I have...

1 Answer

Sheila McBride Last activity on 2/26/2024 2:22:49 PM by Mark Sayers

Disable or Suspend Sandbox Ticket Emails?

Hi there,
We've been doing some testing in our Sandbox environment with bulk importing Issues into a Workspace. Unfortunately, this is sending email notifications to those that have an Issue assigned to them that is being updated. This led to...

1 Answer

Brian Hoang Last activity on 2/26/2024 11:37:36 AM by Mark Sayers

Ability to Set App Admin Option via API

Is it possible to set the App Admin option on a user's record for a specific organization-defined application via the API?
Based on the response from a Get Person call, it appears the attribute name is "IsAdministrator". However, if I try sen...

2 Answers

Corrine Knox Last activity on 9/7/2024 1:15:24 PM by Brian Harmon

Display content of text area attribute in Ticket Created Template

I have created a ticket attribute which I am referring to by Attribute ID in the following code in a response to users.
-----CODE----
{{#Attribute23416}}
{{Name}} {{Value}} {{Text}} {{ID}} {{Description/Help}}
{{/
Attribute23416...

2 Answers

Lewis Hollingworth Last activity on 2/23/2024 12:30:55 PM by David Tod

Error forwarding email to service desk

Hello,
I attempted to forward an email to our service desk and it is erroring out. The error in the Email Monitor logs is:
90125825 Error Error encountered while attempting to process email. Platform Email Id: [AAkA...

1 Answer

James Moyle Last activity on 2/23/2024 10:29:40 AM by Brittany Renn

Using Automation Rules to set SLA based on Ticket Priority

I have created an automation rule to automatically set the SLA on a ticket based on the priority. But I am noticing for ticket that are already in the system. When I Edit the ticket priority it does not auto change the to the new SLA . I need to ...

2 Answers

Keyon Farrier Last activity on 2/22/2024 8:02:06 PM by David Tod

MS Intune connector next page

Anyone know how to get all results using the ms intune connector? Trying to "List Managed Devices" and can't get to the next page after the first 500 results. I've tried the $top and skip with no luck.

1 Answer

Matt Madill Last activity on 2/28/2024 12:07:07 PM by Michael Ligouri

Good way to see the tickets all the groups you're in are assigned to?

With our ticketing app, we have tickets be assigned to groups via automation rules. The TDNext users are members of multiple groups, and because the tickets are assigned to groups, of course, the tickets don't show in "Assigned to Me". Is there...

1 Answer

Connor Dugandzic Last activity on 2/22/2024 9:22:37 AM by Brittany Renn

Using Web Services to Create a New Ticket

I have created several web services that spawn off new tickets during the execution of a workflow. My question is how do I pass off the Responsible to the newly created tickets?
I've used Responsibility, Prim UserID, Last Assign, etc. in t...

1 Answer

Tia Hughes Last activity on 2/22/2024 9:25:31 AM by Brittany Renn

Sandbox to Production Form Import

Hello ,
We've developed a new custom asset form within our Sandbox Asset Application and now aim to transfer it to our production environment, specifically to the corresponding Asset Application. Is there a method to selectively import a si...

1 Answer

Matt Angel Last activity on 2/21/2024 10:49:12 AM by Mark Sayers

Workflow Notification Step

Hi all,
Can someone please help me understand the what the purpose of the Recipient Role(s) selection in the notification step? Looks like it isn't required. Thank you.

1 Answer

Michael Rodriguez Last activity on 2/21/2024 8:10:05 AM by David Tod

Reassign ticket to Round Robin

Hello, we currently have an iPaaS flow set up to round-robin tickets upon their filing. My inquiry pertains to the scenario where a ticket cannot be completed by the initially assigned user for any reason. When reassigning the ticket back t...

1 Answer

Ryan Turner Last activity on 2/21/2024 9:29:15 AM by Mark Sayers

notification templates in iPaaS

I'm setting up an email notification template in a flow and am trying to get a List control to output when the email is sent. Properties output fine but I can't seem to quite get a lIst to output. Output data looks like that and shows nothing in ...

1 Answer

JAMES HOUSEHOLDER Last activity on 2/22/2024 8:05:40 PM by David Tod

Expenses on specific project type requests

Is there any way to require a specific expense type be completed/entered by a requester at time of submission?
For our annual planning, we have the need to ensure ALL requests are including value for 'Contingency', along with any other planne...

1 Answer

Rebecca Murphy Last activity on 2/20/2024 4:34:16 PM by Mark Sayers

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