Questions

Updating Ticket Task names dynamically in a workflow based on Parent Ticket

Via a workflow, is it possible to update the ticket task names dynamically based on information from the parent ticket?
For example, I know in notifications you can insert template tag to include the ticket ID via {{ ID }}.
Is there somet...

1 Answer

David Fernandes Last activity on 3/19/2024 11:24:27 AM by Mark Sayers

CC emails

Is there a way to see who is CCed on an email when a ticket is created?

1 Answer

Abby Fitcher Last activity on 3/15/2024 4:27:59 PM by Brittany Renn

Creating a velocity report for project requests.

Looking for a way to create a report that shows when, over the course of a period of time, i.e. a year, that our organization gets project requests.
Want to identify the points during the year where we get the majority of our project requests...

1 Answer

Mark Juzwiak Last activity on 3/15/2024 9:27:25 AM by Mark Sayers

Can Fields in Project Update be Edited

Hello,
We have a few different fields we would like to make available to users when they are updating their projects weekly. Is there a way for us to customize what attributes/fields are available when they click the Update button?

1 Answer

Rachel Renckly Last activity on 3/14/2024 2:53:11 PM by Brittany Renn

External searching

Someone from our web development team wanted me to ask:
Can TeamDynamix (Knowledge Base) act as a search source in a federated search with SharePoint Online (SharePoint in Office365) or any other platform?

1 Answer

Kay Brewer Last activity on 3/14/2024 2:51:35 PM by Brittany Renn

Technology Acceptance Form

We currently utilize Adobe Sign to send forms to our users to sign a form that states they received a piece of technology equipment and that they will be fully responsible for it. Is there a way to implement this type of "check out" process withi...

1 Answer

Thomas Dominguez Last activity on 3/14/2024 2:55:55 PM by Mark Sayers

Chart font size and spacing

Hello,
I there a way to space out service in a chart so they are not bunched up together?

1 Answer

Michael Rodriguez Last activity on 3/13/2024 2:33:25 PM by Mark Sayers

Copying Forms Question

Hello,
I am trying to copy a specific form in TDAdmin and only certain forms are showing up in the list that I can copy from. Is there a setting that I'm missing? I've attached an image with the highlighted form in the background being the on...

1 Answer

Riley Fay Last activity on 3/13/2024 12:35:13 PM by Riley Fay

Can REPORTS default view (in TDNext) be closed / nested?

Since our instance went live six years ago, the the default view of our Reports sidebar has been fully opened - i.e. when I open the pane, I see all the contents of all the directories.
We're looking at several approaches to organize this sid...

2 Answers

Ian Murphy Last activity on 3/12/2024 11:39:02 AM by Mark Sayers

Prim Resp Group vs Resp Group

Can someone explain the difference please? I currently am using Prim Resp Group for all the reports.

1 Answer

Michael Rodriguez Last activity on 3/12/2024 9:26:53 AM by Mark Sayers

iPaaS TDX search service offerings

There's an API for this, but I can't find it in an iPaaS connector. Am I looking in the wrong place?

2 Answers

David Tod Last activity on 3/11/2024 11:36:27 AM by Mark Sayers

Proxy Error iPaaS

I routinely encounter this error when running a flow with connectors that are configured to proxy servers. Has anyone else experienced this?
Proxy Error: The process cannot access the file 'test.csv' because it is being used by another proces...

2 Answers

Naseem Benjelloun Last activity on 3/11/2024 4:31:17 PM by Miles Bagwell

Force a category to the bottom

Hello. For a page with service links and subcategories, is there any way to force the category to the bottom of the page after the service links? I haven't found one, but maybe you have an idea how to do this.

2 Answers

Tevis Boulware Last activity on 3/10/2024 10:13:18 AM by David Tod

System Attribute Alterable

Concerning the system attribute "Contact." The clients can add contacts to their ticket, but after it is submitted, it cannot be changed. Is there a way that Contact can be marked Client Visible?

1 Answer

Sheila McBride Last activity on 3/7/2024 4:44:02 PM by Brittany Renn

Automation Rule Not Shown in Ticket

Please see below. I have an automation rule that only notifies groups and nothing else (no re-assignment and not notifying individual people). However, it appears the rule is executed, but does not show in the ticket feed, and the notifications...

1 Answer

Tevis Boulware Last activity on 3/7/2024 12:20:47 PM by Mark Sayers

Report on tickets older than 5 days

I would like to create a report on all currently active tickets that are older than 5 days. What fields should I select and how can I schedule it to be a weekly report that is delivered to a group of individuals?

1 Answer

Josy Hess Last activity on 3/7/2024 11:58:59 AM by Mark Sayers

Auto Assigning an Asset to a ticket

I created a form that has the asset field embedded, so when someone adds that asset, is there a way to auto add to the assets/ci's tab?

1 Answer

James Richard Last activity on 3/7/2024 10:45:43 AM by Mark Sayers

Checkout Loaner Asset

Hello,
Trying to figure out the best way to go about managing our fleet of loaner assets within TDX. Ideally, we'd like to be able to check out loaners on an as needed basis, meaning not every user will place a ticket requesting a loaner on t...

1 Answer

Ashleigh Chandler Last activity on 3/7/2024 3:22:31 PM by Mark Sayers

Task Notifications - Nuance Sequential Situation

Good day. I have found a slight nuance situation which occurred differently than we expected, so I want to confirm that the situation is as you all intend. In short, when someone is looking at a ticket, and a workflow assigns a task to that perso...

1 Answer

Triston Martin Last activity on 3/5/2024 3:36:10 PM by Mark Sayers

Can you create a none recurring scheduled ticket?

Can you create a none recurring scheduled ticket?
I tested the scheduled ticket option but there is no end date option, seems like there is no option in TDX to do this?

2 Answers

Melissa Larsen Last activity on 3/11/2024 11:22:18 AM by Jim Lucas

Can a workflow comment be sent to an outside email through a web method?

Hello,
We have a workflow that is used by people outside our organization.
To keep them notified, we use web methods to send them statuses and other notification as the ticket moves through the workflow. These are working very well. We ...

1 Answer

James Moyle Last activity on 3/5/2024 1:57:14 PM by Mark Sayers

Forms vs. Templates

Hello,
We are looking at a way to make manual ticket creation a bit more streamlined. We're trying to decide whether it's better to use the template feature or the forms feature. Currently, we have about 200 ticket types that we use. Some of ...

1 Answer

Riley Fay Last activity on 3/5/2024 1:53:50 PM by Mark Sayers

Can you create an iPaas Dynamic form and have it trigger a workflow?

Instead of creating a client portal form and then attaching a workflow to it. Can you instead create an iPaas Dynamic form and then pass that data to a workflow?

1 Answer

Jason Rider Last activity on 3/5/2024 10:04:09 AM by Michael Ligouri

never mind - figured out our error Workspaces application - users cannot see tickets prior to workspace setup

Hello
I have a Workspace where the group has access to ticket app, but the members do not. We do not want direct ticket access for the users of the group. During sandbox testing, the tickets that existed under the current service were access...

1 Answer

Kay Kazinski Last activity on 3/4/2024 1:56:09 PM by Mark Sayers

OneDrive Integration

Hi All,
I have been asked to look into OneDrive integration for attachments. I currently receive this message when I try to add a file.

Based on the first image it looks like we need to do something on our end. However, I also...

1 Answer

Michael Rodriguez Last activity on 3/4/2024 9:37:02 AM by Michael Rodriguez

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