Questions

Groups showing all tickets

I have noticed that some Accounts/Groups when looking at Ticket Request on the Client Portal. Can view all tickets for that group, regardless of being a contact on that request or not. While there are some Accounts\Groups that can only see the re...

1 Answer

Keyon Farrier Last activity on 4/5/2024 1:08:10 PM by Brittany Renn

Asset Import and Protected Fields

I am trying to mass upload some assets. I have a protected attributes labeled "License Key". When I try to upload the import spreadsheet, it does not give me the option to map the license key column to the "License Key" attribute. It doesn't even...

1 Answer

Zack Cameron Last activity on 4/5/2024 9:34:33 AM by Mark Sayers

Need updated API for Assets and CIs sandbox connector for TDX

Hi Team,
I have a query in iPaaS, I am trying to implement automation of warranty date from dell warranty site and update in asset details where I am finding it difficult to add this particular detail only rather than editing all other values...

2 Answers

Bhanu Prakash Reddy Baddam Last activity on 4/4/2024 2:31:01 PM by Bhanu Prakash Reddy Baddam

QR code in Ipaas

Hi wanted to know if there is a way I can use a template that generates a qr code from html to grab a url from a textbox element on a form to produce the qr code from that url.

3 Answers

Matt Hoadley-Jager Last activity on 4/23/2024 12:28:56 PM by Matt Hoadley-Jager

Testing new asset app only shows 300 items

I have imported 900 items into a new asset app. When clicking assets to view all, it only lists (300). I tried searching and it seems all are in there. Any idea why it only lists 300 max, and what is the best way to get a view of all assets?

1 Answer

Matt Cook Last activity on 4/3/2024 4:07:27 PM by Mark Sayers

Adding a Hyperlink to Help Text

I am attempting to try and add a hyperlink to an attributes help text? Is there an easy way to do this? I am unable to find any options?

1 Answer

Chrissie Kenny Last activity on 4/3/2024 2:29:01 PM by Mark Sayers

Edit Standard Field Setting

Hello,
We recently went in and created ~120 forms using a template form. I only just realized that a couple of the fields in the template form had custom help text assigned to them. These fields are standard fields in TDX such as Acct/Dept an...

1 Answer

Riley Fay Last activity on 4/3/2024 10:57:54 AM by Brittany Renn

Adding a Plan to a Project Request

I would like to add a Plan to a Project Request. When I go to Admin>Portfolio Planning>Types>Type>Project Sections and try to add the Plan Section to the Type it is grayed out and will not let me check the box. What am I missing?

1 Answer

Jeffrey Wormley Last activity on 4/3/2024 1:58:16 PM by Mark Sayers

Webservice Account Credentials

Hi,
In testing https://support.einsteinmed.edu/TDAdmin/EC907A1C-A5B8-423A-B989-B2165ED67FDF/2739/WebServiceMethods/Index/#/4299/edit , I get a message that I don't have access to the account.
Does that refer to https://support.einsteinm...

1 Answer

Sheila McBride Last activity on 4/2/2024 1:30:53 PM by Brittany Renn

Showing people who report to themselves in a report?

We have some individuals who are set up to report to themselves in Windows AD, and that's how they get imported into TD as well. Is there a way to filter for this on a report or in a query so that we can see a list of people who have the same nam...

1 Answer

Kay Brewer Last activity on 4/1/2024 12:37:34 PM by Kay Brewer

New App with Email Monitoring and Replies

Hi,
I know I'm being a little obtuse about email monitors, but I'd like your advice on this scenario:
We want to start an application that will receive alerts from various security and monitoring systems and create tickets. We will want ...

1 Answer

Sheila McBride Last activity on 3/29/2024 4:31:50 PM by Brittany Renn

View Only in Assets

Good Afternoon,
Is there a way to set users up with 'view only' access in Assets? I am not finding that there is.
Thank you,
Randi~

1 Answer

Randi Buckley Last activity on 3/29/2024 4:18:51 PM by Brittany Renn

WebService Method Body

Hi,
Mark had helped me set up some web services, at least one of which I must edit. However, when I got to do so, the body tab is not active. Is there something I am missing?

1 Answer

Sheila McBride Last activity on 3/29/2024 12:32:04 PM by Brittany Renn

Update Tasks Permissions

Hello, for the security role permission, "Update My Assigned Tasks Only Restricts a user from updating tasks to which they are not assigned. This permission is ignored if the user also has the "Update Tasks" permission."
Two questions.
Do...

1 Answer

Tevis Boulware Last activity on 3/29/2024 12:26:24 PM by Brittany Renn

Sandbox Refresh - Scheduled: Monday April 8th, 2024

Hello --
Based on how I am reading the documentation ( https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=133132 ) the Spring 2024 Sandbox refresh will occur on: April 8, 2024. Any new work, in the Sandbox (https://plann...

1 Answer

Daniel Epley Last activity on 3/28/2024 5:06:22 PM by Brittany Renn

iPaaS: impact of changing connector definition on published flows

If I change a connector definition, does that impact published flows, or do those flows make use of the connector as defined at the time they were published?

1 Answer

David Tod Last activity on 3/29/2024 12:28:05 PM by Brittany Renn

TDX Global Support Email

Hi,
We had something odd happens with https://support.einsteinmed.edu/TDNext/Apps/2739/Tickets/TicketDet.aspx?TicketID=25154898 .
First, we are not sure how Jennifer Alexander got on this ticket. She is not in TDX and doesn't appear t...

1 Answer

Sheila McBride Last activity on 3/28/2024 3:10:21 PM by Brittany Renn

Speed up repeat step (for loop, etc) in iPaaS test mode?

Good morning!
Is there a way to speed up execution of repeat steps (for loops, etc) in test mode of a flow in iPaaS?
Thank you,
Marissa

1 Answer

Marissa Kawinski Last activity on 3/28/2024 4:52:56 PM by Brittany Renn

Update room details using API

I'm attempting to use the API endpoint https://solutions.teamdynamix.com/TDWebApi/api/locations/{id}/rooms/{roomId} to update a room. I am using Python for this request. Here's the relevant parts of my code:
data = { 'Name' : ...

1 Answer

Justin Hart Last activity on 3/27/2024 4:40:07 PM by Mark Sayers

Tickets in Different Ticket Applications

Hello,
I am wondering how you can control what tickets get put into what ticketing application. For example, we have our main ticketing application, but we also have other ticketing applications for different things, such as security manageme...

2 Answers

Miranda Bielecki Last activity on 3/27/2024 1:03:40 PM by Mark Sayers

Modify/Update Only Certain Assets in Asset/CI Application

Is there a role configuration in the Asset/CI app that will allow technicians to only update certain assets (e.g. only assets for their own Dept/Account)? It looks like once you have update capability, it is for all assets in the application unle...

1 Answer

Bret Swart Last activity on 3/26/2024 4:21:27 PM by Mark Sayers

Task Ticket Templates

Is there a way to set the default when adding a Task Template to a request to be un-checked for the Delete any existing tasks question?

1 Answer

Jeff Schilling Last activity on 3/26/2024 12:53:16 PM by Brittany Renn

Question on how to avoid a particular message when working with tasks

Hello,

We're getting an error message in our Change ENablement application (ID 38) (that has no impact nor does it stop us from completing processes, but it is annoying):

We see this error in Change tickets when ad...

1 Answer

Eugene McGeehan Last activity on 3/26/2024 11:52:20 AM by Brittany Renn

incremental cart feature

Hi Team,
I am trying to add some functionality to TDX using ipaas where I am looking to have a incremental '+' or '-' buttons to add multiple items with same feature so that I can use it accordingly. Please help me find something which can be...

2 Answers

Bhanu Prakash Reddy Baddam Last activity on 4/4/2024 12:48:09 PM by Mark Sayers

API/IPaaS Endpoint to Create Approval

Hello, I would like to confirm that no existing API or IPaaS endpoint allows the creation of an "Approval" on a ticket. Only ticket tasks? Is there a workaround that allows the creation of an "Approval" or a "Choice" on a ticket?

Thanks, T...

1 Answer

Tevis Boulware Last activity on 3/25/2024 4:48:23 PM by Mark Sayers

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