General Questions (Public)
This is a forum for general questions about TeamDynamix products. It is not curated to remove older content or monitored for enhancement requests.
Converting string to all upper case
Looks like iPaaS does not have string.toUpperCase() function. How would I go about converting a string value stored in one of the properties to all upper case letters? Example: "text" to "TEXT"
1 Answer
Bodek Frak
Last activity on 1/2/2024 8:48:44 AM by David Tod
Adding Name of Portal to the Portal Page
Hello, it has been a while. I can get an image on a new Client Portal Page but how do you display the name of the portal on the portal page? See below:
1 Answer
Tevis Boulware
Last activity on 12/28/2023 9:35:03 AM by Brittany Renn
Resources Rejoining the Organization
Hello
We have a situation where the resource was working for a certain period say from Oct 2021 through June 2023 and took a sabbatical. The person has rejoined now. How do I set the dates for the user in the Users Section in Administration ...
We have a situation where the resource was working for a certain period say from Oct 2021 through June 2023 and took a sabbatical. The person has rejoined now. How do I set the dates for the user in the Users Section in Administration ...
1 Answer
Meena Murali
Last activity on 12/27/2023 4:49:32 PM by Mark Sayers
Dependent Attribute Auto-Selected Choice
I am needing to have a form that when a choice is selected in the parent attribute, the corresponding choice value (single numeric choice) is auto-selected and populates the dependent child attribute field in the form. I tried using dropdown, bu...
1 Answer
Scott Cory
Last activity on 12/26/2023 9:09:23 AM by Mark Sayers
Full Service Catalog Report
I administer our service catalog, and was pointed to this support avenue by our Global Admins. Essentially, is it possible to run a single report that enumerates the entire service catalog (as it relates to our campus not the entire university sy...
1 Answer
Jonathan Dixon
Last activity on 12/21/2023 3:44:41 PM by Brittany Renn
Changing added time to a ticket, task, or issue
Is it possible to edit/change the time added to a ticket when it was done incorrectly?
1 Answer
Patricia Plascencia
Last activity on 12/21/2023 2:26:11 PM by Mark Sayers
Notification to Knowledge Base article approvers
Is there a way to set up a notification to the knowledge bases approvers that an article is waiting to be approved?
1 Answer
Jeff Schilling
Last activity on 12/21/2023 1:04:25 PM by Mark Sayers
Ticket Age Reporting
Via reports is there a way to collect data on the number of tickets that get resolved within the first 24 hours vs. tickets that take longer?
1 Answer
James Lockhart
Last activity on 12/21/2023 1:14:08 PM by Brittany Renn
Ipaas Form Table
Is there a way to create a table on an Ipaas Form ? or do you have to lay multiple list boxes? OR is this something you have to create using the custom element ? and if so how can i go about doing this with data from an SQL query ?
1 Answer
Matt Hoadley-Jager
Last activity on 12/21/2023 10:54:07 AM by Michael Ligouri
You do not have permissions to access this application.
I manually added a new user with a Client License and assigned the Application Client Portal, but when I sign in as the user on the CP it says, " You do not have permission to access this application".
What setting am I missing to allow thi...
What setting am I missing to allow thi...
1 Answer
Allen Wong
Last activity on 12/21/2023 9:36:56 AM by Mark Sayers
Ticket Responsibility When Unassigning Technicians
Is there a way to automatically assign a ticket to the previous responsible group when unassigning tickets? The current behavior is for the ticket to have no primary or group responsibility, potentially being lost to visibility.
1 Answer
Anderson Hanchett
Last activity on 12/20/2023 1:43:36 PM by Becky Klein
TDX Reporting
Hi,
Is it possible to get a TDX report to include the "resolution" feed? i.e. the ability to get all of the tickets
for an application along with the resolution to the ticket. Most TDX tickets the resolution is in the feed back to the cu...
Is it possible to get a TDX report to include the "resolution" feed? i.e. the ability to get all of the tickets
for an application along with the resolution to the ticket. Most TDX tickets the resolution is in the feed back to the cu...
1 Answer
Sharon Jarmoc
Last activity on 12/20/2023 11:33:36 AM by Brittany Renn
Application Locks - TDX iPaaS Administration
Hello, TDX friends! I'm learning as much as possible, all things iPaaS. The extensive KB documentation for iPaaS is absolutely invaluable. There's an Application Locks tool, in the Monitoring tab for administrators. For the life of me, I can'...
1 Answer
Ron Vallejo
Last activity on 12/20/2023 10:27:36 AM by Mark Sayers
Tech Desktop Module Not Showing All Tickets
As you can tell, we went live campus-wide, and the techs are asking a lot of questions.
1. One tech noticed that in Desktop=>Assigned to Me area, not all his tickets are appearing. Specifically, these two are missing
https://suppor...
1. One tech noticed that in Desktop=>Assigned to Me area, not all his tickets are appearing. Specifically, these two are missing
https://suppor...
2 Answers
Sheila McBride
Last activity on 12/19/2023 3:44:42 PM by Brittany Renn
Preventative Maintenance
We're looking to do regular preventative maintenance with a facilities group using the ticketing and assets apps. For example, monthly fire extinguisher inspection in a building.
Would you start from a ticket, and if so, how?
For exampl...
Would you start from a ticket, and if so, how?
For exampl...
1 Answer
David Tod
Last activity on 12/19/2023 1:40:31 PM by Mark Sayers
Desktop created for someone
I created a desktop for someone called "greg" this user can not see the desktop I made for them. I did this for someone earlier this year and they can see it. I can't figure out what I did to get them to see it. I only want this user to see that ...
1 Answer
James Richard
Last activity on 12/19/2023 10:23:23 AM by Mark Sayers
API Notify 2nd person on ticket Creation
I am trying to notify an additional contact when a ticket is being created through the API. I can create the ticket but the additional notify is not added to the post when the ticket is being created. I am using Python to create the ticket, bel...
1 Answer
Cory Lewis
Last activity on 12/18/2023 9:53:54 AM by Brittany Renn
Network Diagram
During some of the demos we were shown there were network diagrams with in Team Dynamix that showed how assets connected and we could drill down into objects on the diagram to see information associated with the asset. I am attempting to set that...
1 Answer
Jacob Mercer
Last activity on 12/15/2023 11:56:39 AM by David Tod
Deleting Tickets?
How do we go about deleting tickets in an application? I have been looking around everywhere, I see other questions state you can delete them one by one, but I don't know where I have to go within my application.
1 Answer
Darrin Johnson, Jr.
Last activity on 12/15/2023 10:08:34 AM by Brittany Renn
How do we utilize "Grammarly" in Teamdynamix?
Hi,
How do we utilize "Grammarly" in Teamdynamix when responding to tickets in TDX?
Thanks.
Sharon
How do we utilize "Grammarly" in Teamdynamix when responding to tickets in TDX?
Thanks.
Sharon
1 Answer
Sharon Jarmoc
Last activity on 12/13/2023 3:14:33 PM by Mark Sayers
Tooltip Text updates in iPaaS
Is it possible to update the Tooltip Text depending on user selections? It can help bring clarity to what specific information we need depending on which options a user has selected. I see it's listed as field in iPaaS - but nothing seems to ch...
1 Answer
Tony Dufault
Last activity on 12/14/2023 11:50:12 AM by Jordyn Mancini
Unable to reference Web Service call response in subsequent workflow step
I'm calling an API that returns
{"yourDate": ["2023-12-11"]}
and is stored in a collection called responseBody in my first Web Service Method. My second Web Service Method has a parameter called endOfDuty of type String whose source is F...
{"yourDate": ["2023-12-11"]}
and is stored in a collection called responseBody in my first Web Service Method. My second Web Service Method has a parameter called endOfDuty of type String whose source is F...
1 Answer
Scott Williamson
Last activity on 12/13/2023 10:04:51 AM by Mark Sayers
People Import Utility Error
Hello,
We use the People Import Utility to create/update customers. Everything has been fine for quite a while, but noticed that the import process hasn't run for the past few nights.
We've updated the Utility from 3.0.1 to 3.1.0, genera...
We use the People Import Utility to create/update customers. Everything has been fine for quite a while, but noticed that the import process hasn't run for the past few nights.
We've updated the Utility from 3.0.1 to 3.1.0, genera...
1 Answer
Pamela Jordan
Last activity on 12/12/2023 4:36:38 PM by Mark Sayers
ticket statuses
Is there a way to tie in a automated reminder after a custom status is set in a ticket
example, we send out calendar links with a set staus and we need it to remind us a week later
example, we send out calendar links with a set staus and we need it to remind us a week later
1 Answer
James Richard
Last activity on 12/12/2023 11:43:20 AM by Mark Sayers
The Oracle server on Informatics is not running after maintenance
Verify that Oracle service and tnslistener are running by using tnsping to server (or logging in and seeing "oraclebisr11g (DESCRIPTION=(LOCAL=YES)(ADDRESS=(PROTOCOL=beq)))" and "/u02/app/oracle/product/11.2.0/dbhome_1/bin/tnslsnr LISTENER -inher...
1 Answer
Alex Lora
Last activity on 12/12/2023 10:59:21 AM by Mark Sayers