General Questions (Public)

This is a forum for general questions about TeamDynamix products. It is not curated to remove older content or monitored for enhancement requests.

iPaaS form

Is there a way to create a person field on an iPaaS form that works like the one on TDx forms?
1 Answer
JAMES HOUSEHOLDER Last activity on 8/13/2024 2:32:12 PM by Mark Sayers

Returning custom attribute combobox values from iPaaS flow to dynamic form

I have a couple of custom attributes to that we've created that I need to be able to populate the values selected back into a combobox in a dynamic form. For example the custom attribute lets you select any combination of (text||value) [Home||1, ...
1 Answer
Andrew Dzierla Last activity on 8/13/2024 10:20:48 AM by Andrew Dzierla

TDX Collector Service will not run

The TDX Asset Discovery Scanner Service on our server will not start automatically nor will it continue running when manually started.
Several error messages appear in the TDX Discovery Manager.
Any ideas for solutions? Thanks.
2 Answers
Andrew Brunetto Last activity on 8/14/2024 11:06:14 AM by Andrew Brunetto

Embedding Microsoft Stream/SharePoint Videos into KBs

Hi TeamDynamix,
Is it possible to embed videos into knowledge articles, where the video source is Microsoft SharePoint / Microsoft Stream (or even Kaltura?).
If we adjust our HTML content allow lists, could we achieve the same result as y...
1 Answer
Stephen Wichuk Last activity on 8/13/2024 9:52:16 AM by Brittany Renn

Generating Access Token with Service Account

Hello,
I am currently working on adding a workflow web service with MSGraph so that I can post messages to teams. I had originally used my own account to generate the access token for testing purposes but am now trying to generate the token f...
1 Answer
Tuscun McFarlen Last activity on 8/12/2024 2:24:33 PM by Brittany Renn

iPaaS Excel Attachment to Temp File

I have an excel file that I am attaching to an iPaaS form. The form is triggering an iPaaS Flow. I am able to get the data outputted to a temp file, and then I'm able to send the temp file to a windows file share. However, it appears that the ...
1 Answer
Thomas Stockwell Last activity on 8/12/2024 3:33:23 PM by Michael Ligouri

Sandbox Access

Hi,
Is there a setting wherein a particular security role cannot create tickets in sandbox? If I made them client licences, would they still be able to view test tickets that I send through?
1 Answer
Sheila McBride Last activity on 8/9/2024 9:19:52 AM by Brittany Renn

Data Collected Using Custom Attributes

If we have old custom attributes in an application and the attributes are no longer being used in any forms, what happens if an old custom attribute is permanently deleted from the application?
Thank you, Jim
1 Answer
Jim Robison Last activity on 8/8/2024 4:30:10 PM by Brittany Renn

Report filter prompts on desktops

Hi,
I have several reports that have optional prompts for filters. When I put these reports on a desktop, the prompts do not appear. Is there a way to have the prompts appear? The reports would be more useful on a desktop if people could use ...
1 Answer
Darlene Palmer Last activity on 8/8/2024 9:11:58 AM by Brittany Renn

Read-only Card Wall (new feature in 11.9)

Hello!
We need to share a project card wall with some folks that are not part of the larger project. I see that in 11.9 i can do that, but I can't figure out what the process is. Any advice?

Thanks!
Eugene
1 Answer
Eugene McGeehan Last activity on 8/12/2024 12:43:55 PM by Brittany Renn

SSO Error

Hello, please see below. I am configuring Single Sign On for the first time and using a form, but when I configure SSO, I get a Single Sign On error from the form, as well as when I log into IPaaS from my default browser. If I go incognito, I d...
1 Answer
Tevis Boulware Last activity on 8/8/2024 11:21:55 AM by Jordyn Mancini

iPaaS TDX Connectors

Do the prebuilt connectors for TDX in iPaaS automatically handle API operation limits for TDX and pause where necessary or will a flow fail if the number of calls to an API has exceeded it's limit?
1 Answer
Jim Lucas Last activity on 8/6/2024 12:49:17 PM by Mark Sayers

Ticket Reports

Hello,
I would like to be able to make a report that will only show tickets that are assigned to a group rather than showing tickets and ticket tasks that are assigned to a group. Is that possible?
We currently have it showing tickets and...
2 Answers
Miranda Bielecki Last activity on 8/6/2024 2:04:35 PM by Miranda Bielecki

TDX API

It appears there is no API call to create a new ticketing application, correct? Is that something that was ever suggested or thought about?
The reason I ask is that there are quite a few steps to get users/security roles/groups set up in a n...
1 Answer
Jim Lucas Last activity on 8/5/2024 3:28:57 PM by Mark Sayers

Update Portfolio and/or Program on Project via API

Is possible to update the Portfolio or Program associated with a project using the API? I don't see this in the Project API documentation, but wasn't sure I was just missing it or it is in a different API.
1 Answer
Corrine Knox Last activity on 8/2/2024 4:04:39 PM by Brittany Renn

Create a report of all groups and their descriptions?

Hi,
Is it possible to create a report that returns a list of groups and each group's description?
Working on creating training information and I'd rather be able to leverage the existing data with a report instead of needing to maintain ...
2 Answers
Zoë Crabtree Last activity on 8/2/2024 3:47:28 PM by Mark Sayers

People Import Error

Hello we are getting the following error when our People import runs for a specific user "Division - District 4" is not a valid choice for the "Acct/Dept" property" there are many other employees with the same exact information in Active Director...
1 Answer
Ryan Turner Last activity on 8/2/2024 11:34:34 AM by Brittany Renn

Mass CMDB Relationship Updates

I've been working on building our CMDB and I'm wondering if there is a "replace" feature for relationship map updates? For example, we upgraded the routers that support our machine room. I have lots and lots of things the point to the old route...
1 Answer
Ethan Bateman Last activity on 8/1/2024 9:46:50 AM by Mark Sayers

Form issue

Hello,
I am having issues with a custom form. I added an integer text box to collect phone numbers and it will only allow numbers that start with 2. i.e. 2061234567 is fine but 3601234567 creates the error message as seen in the attached scr...
1 Answer
Erika Breysse Last activity on 8/1/2024 9:22:30 AM by Mark Sayers

Department field on form is not editable for certain users. Is this by design? If so, can it be changed?

We have a need for someone in HR to submit an access request form for other employees. This includes choosing the dept for which the employee is in. I have set the Acct/Dept attribute to be "Editable and Required" on the form. However, when someo...
1 Answer
Jake Beard Last activity on 7/31/2024 12:17:28 PM by Mark Sayers

Users in new ticketing application

Hi there,
Need some help with a stumper I've run into recently: I built a new ticketing application and Client Portal for our Web Services team, which consists of basically one guy who will be working tickets submitted via a single form in a ...
1 Answer
Stuart Carapola Last activity on 7/30/2024 3:56:57 PM by Mark Sayers

Tickets with Attachments Report

Greetings-
I am working on finding an option to review tickets with attachments to ensure that the data in the attachments doesn't violate any of our IT data storage policies. If there is data within the ticket attachments; we will have to w...
1 Answer
Crystal Hotchkiss Last activity on 7/30/2024 2:59:19 PM by Mark Sayers

Adding ticket tasks to personal Calendar instead of public

In TDNext there's an option to add ticket tasks to calendar, but it seems that it adds them to a shared/application calendar visible to everyone and I'm not seeing any option to add them to a personal calendar only myself can see- is there a sett...
1 Answer
Simon Martin Last activity on 7/30/2024 11:57:14 AM by Mark Sayers

PPM Stakeholder and Sponsor roles

Hello All,
We are just starting our use of Project Management and have a few questions about the roles, specifically what functionality that Stakeholders and Sponsors have.
When adding a Stakeholder to a Project, there is a checkbox list ...
1 Answer
Kristi Oetting Last activity on 7/30/2024 11:43:19 AM by Mark Sayers

Way to flag accounts for extra instructions

Would there be a way to flag an account for special instructions. We have had a couple of hacks with requests to change a password. when it's not the users requesting it. We need a way of flagging an account to read notes for an extra code to c...
1 Answer
Matthew Thompson Last activity on 7/30/2024 10:11:45 AM by Mark Sayers

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