Questions

Project resource allocation and time off

Hi,
In our project plans we have tasks that run for multiple weeks (ex. July 1 - September 15). When an assigned resource also takes vacation time during that period, they now show as over allocated. Is there a way to modify the project task ...

1 Answer

Kim Rathbone Last activity on 7/15/2024 10:29:15 AM by Mark Sayers

iPaas SQL Query Timeout

I have several long running queries that are timing out pulling data back to my iPaas flows. I have updated the connection timeout in the connection string for MS SQL to 60 seconds and I have reviewed the configuration of the SQL server and veri...

1 Answer

Michael Olson Last activity on 7/26/2024 12:24:40 PM by Michael Ligouri

Service Portal Application not being added

Please see the rather rambling explanation below, but I am creating a new user (in the Sandbox) and trying to add a second enterprise service portal application. However, while the generated JSON looks correct, the newly created user is not assi...

1 Answer

Tevis Boulware Last activity on 7/10/2024 2:07:47 PM by Tevis Boulware

HMAC SHA1 in Webhooks

Is there anything besides the secret and the payload needed as inputs to generate the x-tdx-signature hash?
This is the only documentation that I could find, "X-Tdx-Signature: An SHA-1 HMAC hash of the payload using the Secret field in the we...

1 Answer

Bobby Jones Last activity on 7/24/2024 10:50:56 AM by Mark Sayers

Team Dynamix App

Do we have access to use the Mobile APP currently? I read that only certain people will be able to use the app at this time. I am checking to see if we are those certain people here a PVAMU Texas A & M that have access. If so how do we get ...

1 Answer

Matthew Thompson Last activity on 7/10/2024 11:44:06 AM by Mark Sayers

Calling Oracle DB Stored Procedures with Parameters in iPaaS

Hi,
I am trying to call a stored procedure in iPaaS using a connector for Oracle DB. I can successfully execute a procedure without parameters, but I encounter issues when attempting to call a procedure with parameters. Could anyone provide m...

2 Answers

Waheed Barakzai Last activity on 7/16/2024 12:05:37 PM by Jordyn Mancini

How do I Change Responsible on Second ticket created in a workflow but not the original?

Good Morning Again ( I assume Mark and Brittany will respond, to which I say Hello!),
Day 3 of working with Web service methods and Workflows and I have a new question. I have a workflow web service method that creates a second ticket. I'd li...

1 Answer

Irene Muller Last activity on 7/10/2024 10:12:37 AM by Mark Sayers

Automatically assign workflow to reassigned tickets?

Good Afternoon:
Is there a way to Automatically assign a workflow to reassigned tickets?

We have an automation rule that applies a workflow to all (new) tickets from one part of our service catalog (Enterprise Operations) to two people who...

1 Answer

Scott Pignatelli Last activity on 7/9/2024 4:03:20 PM by Mark Sayers

Missing Project Request in Portfolio Planning Workflow

A recently received project request that was returned to the requester for additional information is now missing from the "Project Request Reports - Not Submitted Request" workflow.
While the project request can still be found by searching us...

1 Answer

Ida Jones Last activity on 7/9/2024 2:44:12 PM by Mark Sayers

Using Forms to Collect and Work with Expenses

We are introducing TDX to our Creative Services department. They charge to either departmental cost center or by credit card. We'd like to be able to take the items they checked off and total up an amount to charge. Are such calculations possi...

1 Answer

Sheila McBride Last activity on 7/9/2024 2:18:39 PM by Mark Sayers

Web Service Methods, Date Field Parameter for Second Ticket

I am working on a work flow that will create tickets based off of information in the original ticket. One of the fields that i would like to be brought over to the new tickets from the original ticket is the "Employee Start Date". However when I ...

1 Answer

Irene Muller Last activity on 7/9/2024 11:51:55 AM by Mark Sayers

IPaaS Administrator Cannot See Applications

Hello, I have a new IPaaS user who is a system administrator with full rights, including all application rights. However, they only see a limited number of existing applications. I followed the KB Creating and Managing Applications , but ther...

1 Answer

Tevis Boulware Last activity on 7/9/2024 10:20:54 AM by Mark Sayers

Static Field Dependency

Hi Brittany,
I saw your answer to the question here; https://solutions.teamdynamix.com/TDClient/1965/Portal/Questions/Details/126253 . It's a good solution, but I wanted to include a link to an image. Any thoughts?

1 Answer

Sheila McBride Last activity on 7/9/2024 9:49:55 AM by Mark Sayers

Printing Multiple Tickets from a Ticketing App at Once

Is it possible to select multiple tickets and print them all at once without having to click into each one independently?

1 Answer

Casey Thrasher Last activity on 7/8/2024 4:46:47 PM by Mark Sayers

Backlog Manager access for project resources

Hi team,

Should resources on a project be able to access the Backlog Manager tab in the Projects app and add or remove cardwalls, move cards between cardwalls, etc.? Or are project managers the only ones who can view or use the Backlog ...

1 Answer

Constantin de Boisseson Last activity on 7/8/2024 2:57:33 PM by Mark Sayers

Patch people Custom attribute value

I have a custom Yes/No attribute created for the User profile. By default attribute do not have any value and attribute is not shown in API response when it is null.
I am trying to replace the custom attribute value using the following api. ...

1 Answer

Rakesh Gunnam Last activity on 7/8/2024 1:54:02 PM by Mark Sayers

iPaaS - date/time expression help

I am currently working on the 'TDX Tickets: Create New Ticket' section of my flow. I want to set the End Date to 2 days after the form is submitted. When I leave a null value it defaults to 4, when I try to put expressions in there, none of them ...

2 Answers

Justin Goode Last activity on 7/8/2024 12:39:35 PM by David Tod

Asset/CI Field Question

Hello and thank you for your time.
I am just trying to better understand how the Asset/CI field works on a form a bit more clearly.
I have a team member who is attempting to use 2 custom Asset/CI fields to add assets to a ticket. When I s...

1 Answer

Joshua Twardosz Last activity on 7/8/2024 11:36:41 AM by Mark Sayers

Knowledge Base Articles Short Description

Hello,
How useful are the short descriptions for Knowledge Base Articles (and in fact, Services) in terms of the search functionality? Or do the short descriptions have no impact on search results and is mostly used for information for the en...

1 Answer

Shana Smith Last activity on 7/5/2024 12:10:30 PM by Greg Van De Mark

Duplicate iPaaS flows in Workflow Steps

When selecting an iPaaS flow for an iPaaS step in a workflow, some iPaaS flows appear twice. One of them works and the other doesn't and when they're run, they have different PIds according to the ticket feed. I tried looking for what could cause...

1 Answer

Isaac Ramirez Last activity on 7/3/2024 4:07:27 PM by Mark Sayers

Web service method editing custom attribute

I'm trying to use a web service method to edit a responsible group automatically, and can get it to do that, but since custom attributes were not declared in the method, they are getting nulled. In the API documentation it isn't quite clear how t...

1 Answer

Derek Hickman Last activity on 7/3/2024 3:55:12 PM by Mark Sayers

User Type ID?

Hello, the IPaaS endpoint has a "User Type #" argument. I can't find any information on these values. An unfiltered search returns a record larger than 20 MB and errors out. So, I will have to do a few searches to get all our university faculty...

1 Answer

Tevis Boulware Last activity on 7/3/2024 12:34:24 PM by Mark Sayers

How to enter/edit Estimated Hours on a ticket

We want to enter estimated hours in a ticket so that we can gauge the level of effort. The Estimated Hours field is read only when we "edit" a ticket.
How do we enter/change/edit the Estimated Hours on a ticket?

1 Answer

Ward Durossette Last activity on 7/2/2024 4:19:04 PM by Brittany Renn

Location Based Report

If I have multiple locations and I want a report to show the Locations and Ticket Status or Responsible Groups of those locations with a sum of tickets, I would also like a report to do the same for Ticket Tasks. Then, I could look at data from a...

1 Answer

Joshua Bennett Last activity on 7/2/2024 3:50:31 PM by Mark Sayers

iPaaS Form Connector with Microsoft Graph Credentials?

When trying to set up the Send Form we are not able to view or select our Microsoft Graph Credentials under the drop-down. Is this step able to be used with this credential type?

1 Answer

Brandon Simpson Last activity on 7/2/2024 2:47:37 PM by Brandon Simpson

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