Can someone help me understand what is the proper way to come up with Ticket Types and Type Categories? Are they optional? Should they mirror Service Catalog category/subcategory?
Questions have categories, the KB has categories and the Service Catalog has categories, but they are all different (at least in our implementation). Why? Can a relationship be enforced? Why give organizations so much rope to hang themselves?
Hi, is there a way to tie categories to a specific classification? I would want this to work in the same way that types are associated with categories. So the hierarchy would simply look like Classification > Category > Type.
We have tw...
When selecting help in TDNext, I get sent to https://solutions.teamdynamix.com/TDClient/KB/?CategoryID=1081 which shows images for each KB category. I want to use images in the same way for my knowledge base categories. Is this something that I...
When you were here you should us how to add Risk as a sub category in Issues, well I do not recall how to do that and the help has been no help in setting that up. Can you provide guidance on how to do that?