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Survey question Header Length

We are starting our Forray into surveys, and it seems the max length of the Header is 24 characters.
I recognize the value of keeping things short, sweet, and to the point, but this feels too restrictive. is it possible to modify this length...
1 Answer
Jacob Mercer Last activity on 1/29/2024 11:11:02 AM by Mark Sayers

Generating Ticket from Poor Survey Response

My team would like to have a ticket generated when a satisfaction rating of 4 or lower is received from a survey response. This question is similar to the question linked here, except rather than generating emails to a certain group, it would c...
1 Answer
Jacob Adams Last activity on 12/11/2023 4:30:03 PM by Brittany Renn

Survey question data types - not numeric

Good afternoon,
I would like to create a summary report for my team showing the average satisfaction score for my team members. We are having requestors respond on a scale of 1 to 5 how satisfied they were with how the ticket was handled. U...
1 Answer
Kimberly Lawrence Last activity on 6/22/2023 2:08:23 PM by Mark Sayers

changing ticket survey title

I need to make a change to the title of the ticket survey we're using in our main ticketing application. I see that the survey has an ID number, but we can't find anywhere to use that ID instead of the title of the survey. by editing the title of...
1 Answer
Becky Klein Last activity on 2/13/2023 1:39:18 PM by Mark Sayers

Surveys based on services

I apologize if this has been asked before but I couldn't find it in my quick search.

If you don't add any services in the Ticket Profile section of a survey, does it default to sending a survey to tickets for all services or does it not...
1 Answer
Curt Stewart Last activity on 8/10/2022 5:01:23 PM by Mark Sayers