TDNext Question: As someone who has access to and processes tickets/service requests in two different applications, I've been looking for a way to unify information about tickets/tasks to which I'm assigned and actively engaged with. So far, the ...
I'm fairly new to TDx and I'm wondering if anyone can assist me with a report I'm trying to create.
I want a report of all of the tickets that come in between 5 and 7 p.m. as well as weekends. Does anyone have any idea how...
Since we cannot report on feed items, we have been searching on the "status changed by" field as a proxy for determining who has been touching tickets to better their quality. (One ticket can have many "status changed by" valu...
Is there a way to display a different column heading when creating a saved report? For instance, in a project plan, let's say that under Configure Columns > Manage Custom Columns, I set Field 1 to say "Server Name".
Most of my reports are shown in the navigator so I can select the report and select Actions/Edit to edit the report. I have some reports that are not shown in the navigator. How do I edit these reports? I don't seem to be able to do so from the a...
I've seen a lot of time-centric reporting advice but mostly about "hours" in terms of time spent working on a ticket, as opposed to what time tickets are landing.
Is there a simple way to create a pair of reports -- or better yet, ...
I am trying to configure a ticket report that will show tickets that have been commented on AFTER they were already marked closed or resolved. This happens on occasion here for a certain service offering, and when the customer comments back, they...
Is there a mechanism to group the results of reports? There's the ability to order by fields, but not to group by fields, e.g. grouping by classification would provide a visual break between incidents, changes, etc., as opposed to a simple order ...
I wrote a simple ticket report that just reports all tickets, but a number of my tickets are not appearing on the report even though I'm not putting any parameters on the report. My staff are also having a hard time finding the tickets.
We have a user who would like to create a ticket task report for tasks whose parent tickets have a custom field set to certain things. However, the custom fields for the parent tickets do not appear in the filter drop-downs. Is there a...
I have a co-worker that can't access one of our shared desktops. Others are able to access it. He is able to access other shred desktops. He has the highest paid license (enterprise). I went into his account, removed the shared...
I have some customer fields and set up the Order attribute. When selecting from the drop down list, the order is correct. Can I get a report to also use this order attribute when sorting?
We would like to report on the various Scorecard Criteria to see how often the choice associated to each criteria are used, it there a way to create such a report?
Resources is an attribute on the Request, but it is not a reportable field. (I apologize if I have asked this before). And it would be great if I could filter on Resources by Functional Role.
Is this possible or will it be soon?
I would like to create a report that shows each resource and then below each resource shows all projects to which they are assigned as resources, regardless of whether they currently have any scheduled hours. I tried to create this under Resource...
I created a report under Analysis, Actual Hours for tickets. I am filtering the report down to a specific group of techs. My goal is to get actual hours by person for a date range spent on just tickets, including the type & category. I ca...
I am creating some reports in the Tickets application that look at the amount of time it took to respond to and to resolve a ticket.
I found the "Responded By" date field. I think it means the first date a technician responds to a ...
I'm running out of ideas on how to write a report that will show me the list of all tickets with all tasks completed that are not resolved or closed without seeing duplicate ticket names in the report. I used the ticket tasks report t...
We have many projects that are being executed. I want to see a portfolio view of those projects in one place. Not the projects that are planned, and not projects that are already completed, but the ones that are actually being executed right no...
You used to be able to click an "x" beside the report to delete the report.
I don't see an "x" anymore. How do I delete a custom report that I've created?
Users were able to delete their own reports that they have created. We do
not see the delete beside the report name in analysis. Please guide me
where can we find the delete option.
In the Analysis module, when creating a New project report, the option to
share the report with "Everyone with this Application" is not visible for
all users who have access to Analysis application. Is it due to a
I hope you had a nice weekend!
I want to address you that when I create a new report from my user profile within analysis. I cannot make it visible for everyone.
So I need to change first the ownership to another user to have the possibi...