Questions

Hello...is there role that can be assigned to users like "agent" or "technician" that can access TDNext and a role for everyone else to access TDClient? If not, is it just granting the user access to either TDNext, TDClient, or TDAdmin? For eithe...

It appears that the TDClient search box "search the client portal" doesn't search through tags, is that correct?
I added a tag to a TD service, but searching for the tagged term doesn't turn up any results.
Where can I find in...

There is search history available (TDClient > Knowledge Base > Search History) which gives search history only when searching from TDClient > Knowledge Base > Search. At our shop, as part of our KCS process, we have people search for ...

TeamDynamix:

We recently noticed that when users authenticate into the client version of TeamDynamix, it shows that it's only on version 8.6.1. The rest of our TeamDynamix environments (TDAdmin, TDMobile, and TDNext) are on version 9.0. N...

We noticed this morning that our public desktops now appear within the Client portal. We were doing some testing with the Knowledge Base and Service Catalog and had things that were not ready for public use. We caught it early enough (we think) t...