I'm trying to customize the notification emails that are sent out alongside tickets, I appear to be missing a few. The template I can't see is Service Request Task Assignment (Ticketing User).
Is this not supposed to be customizable or is the...
Is there any way to customize the default "Owner" field in regards to Configuration Items?
Specifically, we're trying to create software CI's and when adding a the owner, who is typically an end user (non-employee/participant), we have to cli...
We're setting up a new department with its own TDx ticketing application. They have a need to manage the content some of their own custom attributes (think: drop down list options for approved textbooks.) Is there a way to set up a user s...
1. Am I able to Hide or Archive the OOB "incident form" and "service request form" that comes with TDX? We have all custom forms and we do not want anyone uses these to generic forms but inadvertently they to which then has ...
It is my understanding that in order to function as a full project manager in a project, with the ability to add/edit/delete plans, tasks, risks and issues, communicate to the team, etc, requires a full administrative license. My first question i...
We'd like to create an attribute and add it to multiple forms at once. Is there a quick way to do that, or do we need to go into each form and add it?
When your in a ticket type lookup the category drop down isn't working. It doesn't show any of the categories that are available.
A couple of users in one of our groups is not receiving notifications whenever a client comments on a ticket. Is there a setting that I can look at to see which User is getting what notifications?
Any timeline on when the Admin Help KB articles will be completed? Many of these articles are blank. It would be very helpful to have this information available.
In looking at the new Admin navigation I noticed that when you select Admin from the suite of applications available the Admin service now opens in a new window. Is this by design and is it possible to have it open up as a tab in the existing se...
The KB Article Import feature only seems to be available with Admin access. We have individuals that need the KB Article Import feature, but not necessarily any other Admin type access. As Administrators, we can disable applications when granting...
Hi TDX Support,
I am trying to set up my new colleague with the same level of access that I have in TDAdmin. Can you please let me know what step I am missing.
I would like for her to have access to the green buttons titled "Import...
In TD Admin > Resource Pools, can you please tell me what the 'Requests' represent as highlighted below. We are using only Projects (ie: we do not use Project Requests) and we have 'Requires Approval' set to false. So it is confusing as to why...
I have a user that I believe is setup as an Admin, and has signed on since her security was upgraded (we are in TD 9.2).
When she goes to the application menu, the 'Admin' icon does not appear - she will see Desktop, Analysis, Assets/CIs,Bri...
I've read several of your articles about how to give access to the Admin tool and Licensing breakdowns (ID 2054, 7340, 7342, and a cool spreadsheet with smiley face indicators), but I cannot find anything that tells me why I need to grant access ...
When assigning an item to My Work the feed entry announcing the addition is private. Is it possible to make it public by default? The service requestor could use this as a notification that the service request has been assigned.
As an administrator, do I have the capability to delete tasks assigned to other members?
What items can be send out to the recycle bin?
I was wondering if there are updated user guides available (both admin and generic) for download, the latest I am able to find on the community site is version 8.4.
What is behind the functionality merge people under TD Admin > User?
There is no longer an option to check TDAdmin under Applications when doing User setup. How do I make someone an Admin? I gave the same role that I have but the new Admin cannot get to the Application.