Questions

Greetings,
We have specific tickets (All under a specific service) that will need to notify a specific group of people when resolved/closed & Opened/Created. We are using an automation rule to assign the ticket to a specific workflow th...

I recently created two workflows for a ticketing form. There is an automation rule for each workflow that applies one of the workflows depending on the nature of the ticket submitted.
In each workflow, there are many conditions. For each co...