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General QuestionsHow can I find where "Notify Other People" is stored in the database?
I'm looking under Projects where there is project-level data, such as "Percent Complete", "Comments", "Notification" and "Notify Other People".
From what I see, it looks like you can make an update to the project, and then add people to 'No...
From what I see, it looks like you can make an update to the project, and then add people to 'No...
1 Answer
Kimberly Clapp
Last activity on 4/24/2024 4:21:17 PM by Mark Sayers
KB interval Reminder to Zero
I have two related questions to 11.9:
Can it be confirmed that the "Notify Owner of Review Date" setting on each individual KB article will be set to OFF by default on day 1 release of 11.9? In TD Admin, if the "Article Owner Review Not...
Can it be confirmed that the "Notify Owner of Review Date" setting on each individual KB article will be set to OFF by default on day 1 release of 11.9? In TD Admin, if the "Article Owner Review Not...
2 Answers
Joshua Warth
Last activity on 4/24/2024 3:54:46 PM by Mark Sayers
Project task reminders
Is there a way to sent automatic project task reminders to task owners when the end date for the task is coming up?
1 Answer
Rebecca Murphy
Last activity on 4/24/2024 2:02:26 PM by Mark Sayers
Web Service Method 404 Error
Hi, I am trying to create an outage window/category in our knowledge base by following the instructions in this guide. ( ID: 157806)
I have completed everything up unto the point at which you test the service method for the first time (Step 1...
I have completed everything up unto the point at which you test the service method for the first time (Step 1...
1 Answer
Geneva Cleland
Last activity on 4/24/2024 1:48:02 PM by Mark Sayers
Adding Work via Workspace Rules
I am unable to automatically add items to a workspace via workspace rules. I have several tickets that should be getting added to workspaces when they are updated, but they only seem to add when I manually run the add rule.
In line with this ...
In line with this ...
1 Answer
Naseem Benjelloun
Last activity on 4/24/2024 1:29:15 PM by Mark Sayers
Adding images to workflow Notification steps
Hi,
Is it possible to add an image to the Notification email sent out via a Notification step in a workflow? We'd like the notification to include our logo and were wondering if it's possible.
Thanks,
Erin
Is it possible to add an image to the Notification email sent out via a Notification step in a workflow? We'd like the notification to include our logo and were wondering if it's possible.
Thanks,
Erin
1 Answer
Erin Tramble
Last activity on 4/24/2024 11:02:44 AM by Mark Sayers
CSS for /TDMobile
Hello, where in TDAdmin do we find the Styles for /TDMobile?
We want the branding to match our university colors, etc. like TDNext and TDClient.
We want the branding to match our university colors, etc. like TDNext and TDClient.
1 Answer
Scott Cory
Last activity on 4/24/2024 11:01:21 AM by Mark Sayers
Ticket Search Date Range
Using the API: ... /TDWebApi/api/{appId}/tickets/search
What would send in the JSON body to return only tickets created in the past 45 days?
"CreatedDateFrom":" {{today's date}} - 45 days " < replace with correct value
What would send in the JSON body to return only tickets created in the past 45 days?
"CreatedDateFrom":" {{today's date}} - 45 days " < replace with correct value
1 Answer
Scott Cory
Last activity on 4/24/2024 9:04:09 AM by Mark Sayers
API access to users
Need help with the correct elevation settings to use to allow a outside company use our APIs to use there ticketing system to update ours. Currently a user setup with Enterprise access in Sandbox cannot use the API's and gets access error pictur...
1 Answer
Matthew Thompson
Last activity on 4/24/2024 8:58:47 AM by Mark Sayers
Resending a Project Survey
Hi, is it possible to resend a request for a project survey? Or send a reminder to complete the project survey? We would like to increase our survey response rate. Or if there are other ways to do this, please share. Thank you,
Kathy
Kathy
1 Answer
Kathleen Flaherty
Last activity on 4/23/2024 3:31:39 PM by Mark Sayers
Which tickets a technician has viewed within a set timeframe
We are trying to generate a report showing which tickets a technician has viewed in a given timeframe. A ticket has Read By information. Is there a way to collect this information in a report? Thanks!
1 Answer
Joshua Warth
Last activity on 4/23/2024 2:17:47 PM by Mark Sayers
Feature request: audible alerts for new, incoming unassigned tickets
This would be a valuable addition to the features for those who have many apps open and could benefit
by an audio alert just like in Outlook.
by an audio alert just like in Outlook.
1 Answer
Steve Jensen
Last activity on 4/23/2024 1:10:25 PM by Brittany Renn
My Assigned tickets
Hi,
Is there a limit on the number of tickets showing in 'My Assigned Tickets' ? If there is any limit, what is it and Can we increase it?
Thank you,
Nav
Is there a limit on the number of tickets showing in 'My Assigned Tickets' ? If there is any limit, what is it and Can we increase it?
Thank you,
Nav
2 Answers
Navjot Bhatoa
Last activity on 4/23/2024 1:32:28 PM by Navjot Bhatoa
Project Administrator unable to assign tasks.
This is probably a stupid question, but I have a project administrator that can create a project and create tasks, but is unable to assign them.
I looked at their security profile and I'm not able to find the line that gives them access to ad...
I looked at their security profile and I'm not able to find the line that gives them access to ad...
1 Answer
Mathew Chandler
Last activity on 4/23/2024 12:26:19 PM by Mark Sayers
Administrators in our environment
Hi,
We were wondering about all the TDX administrators in our system. Are they all still involved?
We were wondering about all the TDX administrators in our system. Are they all still involved?
1 Answer
Sheila McBride
Last activity on 4/23/2024 9:15:38 AM by Mark Sayers
TDX Integration Account?
Good morning. Can you point me to any documentation on the "TDX Integration Account" that is specified for an Admin Service Account?
Thanks, Tevis
Thanks, Tevis
1 Answer
Tevis Boulware
Last activity on 4/22/2024 12:50:52 PM by Mark Sayers
TeamDynamix Mobile App preview?
I missed the recent conference on TDX mobile app. Where can I find a recording or any info on it?
1 Answer
Cole Baker
Last activity on 4/22/2024 9:18:52 AM by Mark Sayers
Can Service & System Accounts be filtered out
Hi. We have some technicians wanting the automation service account to be filtered out of ticket feeds to reduce unnecessary noise. Is there a way to do this? Will this be in the 11.9 release?
Thanks!
Thanks!
1 Answer
Joshua Warth
Last activity on 4/19/2024 11:29:38 AM by Mark Sayers
api endpoints in TeamDynamix are rate limited?
One thing I noticed is that the api endpoints in TeamDynamix are rate limited. Would this be is configurable?
Invocations of this method are rate-limited , with a restriction of 60 calls per IP address every 60 seconds .
https://pv...
Invocations of this method are rate-limited , with a restriction of 60 calls per IP address every 60 seconds .
https://pv...
1 Answer
Matthew Thompson
Last activity on 4/19/2024 11:34:12 AM by Mark Sayers
Task Reminder Notifications
I would like to ask if there is a best way to send reminders for pending tasks on tickets. I am thinking of creating a report for each task that will list all open tasks of a particular type and send to the responsible parties if the tasks have n...
1 Answer
Anderson Hanchett
Last activity on 4/19/2024 9:40:54 AM by Mark Sayers
Ticket notifications
Good Afternoon,
Can you help me figure out if there is a way to set a form to NOT notify the requestor and the reviewer/responsible person? We have some internal forms and there is no need to clog email with notifications if we can avoid it....
Can you help me figure out if there is a way to set a form to NOT notify the requestor and the reviewer/responsible person? We have some internal forms and there is no need to clog email with notifications if we can avoid it....
1 Answer
Randi Buckley
Last activity on 4/18/2024 2:53:37 PM by Mark Sayers
Adding Calendars to Desktops
Can you add a Ticket Calendar to desktop templates? I'm not seeing anything calendar related in available content.
1 Answer
John Anderson
Last activity on 4/18/2024 2:40:36 PM by Mark Sayers
Workflow Notification Template
I am not super familiar with template tags and am wondering if I can get a person's email address from a custom attribute that is a person field type. I can get it to display the name, but I'm not sure if I can reference other attributes of a pe...
1 Answer
Jim Lucas
Last activity on 4/18/2024 1:53:58 PM by Mark Sayers
Email Logs
I changed the password for all of our email monitor accounts and refreshed the Microsoft OAuth 2.0 tokens. I thought I also updated the outbound SMTP accoutn password, but certain ticket notifications are coming from notify@teamdynamixapp.com no...
6 Answers
Scott Cory
Last activity on 4/18/2024 5:01:00 PM by Scott Cory
Types and what they are attached to
For an application's ticket type, how do I find out what services are associated with it? I see there are two but I didn't set them up and don't know where they are.
1 Answer
Justin Goode
Last activity on 4/18/2024 1:34:40 PM by Mark Sayers