Using API to send notifications

Hi there! I have a rather niche use case. I have a field in my TD form that contains a list of the TD support groups. I want the person entering the ticket using that form to be able to select which support group to notify for their ticket (there could be more than one).

Once I do that, I need to use the API to then notify those groups. Any ideas on how to search TD for the group name, get a list of e-mail addresses in that group, and then send a notification to those e-mail addresses?

I'm feeling a bit dumb because I can't even figure out how to send a notification using the API.

Any help would be appreciate :) Thank you!

Asked by Kay Brewer on Tue 11/26/24 3:19 PM
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Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Tue 11/26/24 3:49 PM

Hello Kay,

I don't think this would be easily doable via any sort of ticket workflow involving web service methods. Is that how you are trying to attempt this or are you looking to use iPaaS to achieve this process?

Sincerely,

Mark Sayers

Sr Support Consultant, CS

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Kay Brewer Tue 11/26/24 3:50 PM

I was going to try it this way since I'm not that familiar with iPaaS yet - do you think it would be more achieve-able to use iPaaS for it?

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I think the only way to reliably achieve this, since it would be impossible to know the amount of members in each group every single time, would be to attempt the process in iPaaS so you can store the group member results in a table and iterate through them to get the email addresses of each person and notify them. - Mark Sayers Tue 11/26/24 3:59 PM
Ok. I guess I'd better stop procrastinating with learning iPaaS. :) Thanks for your help, Mark! - Kay Brewer Tue 11/26/24 4:00 PM