Trying to use the new feature: Allow Workflows on Tickets with Public Requestors

I see the checkbox when I edit the workflow, but it is greyed out. I don;t see any specific permissions that are needed for this. What am I missing?

Asked by Jon Ricketson on Fri 11/22/24 10:23 AM

Answer (1)

Brittany Renn Fri 11/22/24 10:59 AM

Hi Jon,

Try clicking the View Builder option and then Check Out the workflow. Then, you should be able to go to Workflow > Details > Enable setting for Public and Read-Only Requestors > Save. After that, be sure to check the workflow back in and it should be good to go!

Best,
Brittany Renn
TDX Support

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