One-off Scheduled Tickets
Is it possible to schedule a ticket as a one-off rather than as a recurring process? We have a process that requires a follow-up 90 days after completion of an initial ticket and we'd like to be able to schedule those tickets upon resolution of that initial ticket. These tickets are repeatable and will utilize a template but will not occur at predictable intervals.
Does anyone have suggestions or a similar process they've put in place?
Asked by Bates Nunamaker
on Wed 10/9/24 12:40 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 10/10/24 10:17 AM
Hi Bates,
We don't have a schedule option that is specifically meant to be a one-time use, but you can certainly use it that way and just remove it after it generates its ticket.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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