RFI - Duplicate Checking

Hello,

When bulk updating assets via a spreadsheet using Asset Import, is there any thought of adding the option to run duplicate checking against the serial number too?  By default, I understand the External ID and Service Tag field do this.  Like Matching Fields via the Asset Form Settings, having the Asset Import check against all three fields (Serial Number, Service Tag, External ID) may provide added insurance that duplicates are not being created.

Thanks!

Asked by Eric Starkey on Thu 9/19/24 1:43 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 9/19/24 1:49 PM

Hi Eric,

At the moment there isn't any sort of additional matching on asset imports other than against the Service Tag and External ID columns. You can certainly submit this as an enhancement idea if you'd like the ability to configure additional/custom matching fields for imports: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/TicketRequests/NewForm?ID=0fZF3UNVAPE_&RequestorType=ServiceOffering

Sincerely,
Mark Sayers
Sr Support Consultant, CS

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