Is there a Report Column I could use to view how long did it take a Workflow Task
I have created a Ticket Workflow with Tasks. For each tasks there is a created date and date of completion.
I wanted to see that duration between created and completed date in my Analysis report or Ticket Report.
Asked by Ronel Gallevo
on Thu 9/12/24 12:31 PM
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Answer (1)
This answer has been marked as the accepted answer
Brittany Renn
Thu 9/12/24 1:06 PM
Hi Ronel,
Workflow Step Duration is not currently reportable from within the ticket report source, unfortunately. I would suggest submitting this as an Enhancement Request.
Best,
Brittany Renn
TDX Support
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