change of campus contact
Is there a knowledge article that outlines what all needs to be done when a main TDX contact on campus is moving on? If not, this could be the start of one. :)
As an admin, I can get the person set up properly in our instance. I can also get the replacement set up in groups and following questions on the TDX sites. But...
How do I convert all the active tickets / enhancement suggestions to have the new person being the requestor?
Is there some list that TDX has at the business liaison level that needs to be updated? Sometimes I get non-marketing messages outside the system and I'm not sure where that info is.
Are there things I'm not thinking of?
If you have a checklist, that would be great.
Answer (1)
Hi Greg,
There's not a checklist per say, but we do have KBs on how users should get access:
- Solutions/Community Access: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=17169
- Email Preferences: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=10068
Hopefully this helps! Let us know if there are additional questions!
Best,
Brittany