CAI Overview calculations
Is there a document explaining how the Conversations Last 7 Days number is calculated? Does this number include conversations for the current day plus the past 6 days' conversations, or is it for the last 7 days not including today's numbers? Thanks so much!!
Asked by Joey Ware-Furlow
on Wed 8/14/24 10:01 AM
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Answer (1)
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Mark Sayers
Mon 8/19/24 1:25 PM
Hi Joey,
This is calculated as today + the 6 days prior. So if you've had 30 conversations in the past 6 days, and also 4 today, the 7 day total will show 34. This is also true of the intents metrics.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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