Last Run Date on Ticket and Ticket Task report not updating

We have a few ticket and ticket task reports that the "Last Run Date" is not updating.  These have filtering based on "run date minus 1 year", and users are concerned that the data returned is not up to date.  For example, reports run by multiple people today, 6/6/24, are still showing a "Last Run" of 5/30/2023. 

Any ideas on why this may be and if it is even really an issue?

Tags ticket-reports task-reports run-date
Asked by Holly Waid on Thu 6/6/24 10:35 AM Last edited Thu 6/6/24 10:36 AM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 6/6/24 11:21 AM

Hello Holly,

Where are these reports being "run" from specifically? Are the people in question just referencing a desktop module on one of their TDNext desktops? I don't think that causes the "Last Run" date to modify, but modules *do* return up-to-date results as far as the accuracty concern goes.

Mark Sayers
Sr Support Consultant, CS

No feedback
Hi Mark,
We're running them from TDNext, but from the Ticketing "reports" navigation, where we need to hit the "Run Report" action button.
Thank you,
- Holly Waid Thu 6/6/24 11:30 AM