Ticket Stopped before Completing Workflow

Hello,

I have a ticket that stopped before completing the workflow. The ticket still shows that it is in process. The Current Workflow Step in the Details area and the Current Activities panel disappeared as if the ticket was completed. However, the History and the View Progress screens show where the ticket stopped and is incomplete. The workflow has one more Task step before the ticket is marked closed. As a quick fix, I created a Task to move the ticket to the responsible parties. What would cause this issue to happen?

Thank you for your assistance,

Valencia Ingram

Asked by Valencia Ingram on Fri 11/17/23 9:41 AM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Fri 11/17/23 10:02 AM

Hi Valencia, 

I'd need to see the ticket in question in order to be able to determine what happened there. You'll probably want to submit this as a Support Ticket instead and attach a PDF copy of the ticket in question that includes the entire ticket feed. 

Best,
Brittany Renn
TDX Support

No feedback
Thank you,
I will submit a support ticket.
Valencia
- Valencia Ingram Fri 11/17/23 10:05 AM