Alternative to using variable in URL

We are working on a webhook to update a ticket with the IvyQuantum Live Chat transcript.  The API endpoint is:{{app}}/tickets/{{id}}/feed

The Ivy webhook UI does not allow us to replace variable in the URL.  Is there an alternative method of including the {{id}} in the JSON Body?

Asked by Scott Cory on Thu 9/14/23 2:33 PM
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Answer (1)

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Mark Sayers Thu 9/14/23 3:19 PM

Hi Scott,

Unfortunately our ticketing API endpoints require the ticket ID to be included in the call URL.

Mark Sayers
Sr Support Consultant, CS

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