Alternative to using variable in URL
We are working on a webhook to update a ticket with the IvyQuantum Live Chat transcript. The API endpoint is: https://oursupport.domain.edu/TDWebApi/api/{{app}}/tickets/{{id}}/feed
The Ivy webhook UI does not allow us to replace variable in the URL. Is there an alternative method of including the {{id}} in the JSON Body?
Asked by Scott Cory
on Thu 9/14/23 2:33 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Thu 9/14/23 3:19 PM
Hi Scott,
Unfortunately our ticketing API endpoints require the ticket ID to be included in the call URL.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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