Tickets notifications
Is there a way to bold ticket info within a report or a desktop when a status changes or a new comment is added?
Asked by James Richard
on Tue 9/12/23 9:43 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Tue 9/12/23 9:46 AM
Hello James,
Currenly the system is not able to do this. It would make a great enhancement though. You can report on the Modified date/time though and you can report on who last modified a ticket so you are able to see if it is a team member or the client/requestor.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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