Tickets notifications

Is there a way to bold ticket info within a report or a desktop when a status changes or a new comment is added?

Asked by James Richard on Tue 9/12/23 9:43 AM
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Answer (1)

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Mark Sayers Tue 9/12/23 9:46 AM

Hello James,

Currenly the system is not able to do this. It would make a great enhancement though. You can report on the Modified date/time though and you can report on who last modified a ticket so you are able to see if it is a team member or the client/requestor.

Mark Sayers
Sr Support Consultant, CS

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