Images on ticket forms

Is there a way for me to add images to a ticket form?

Tags forms tickets images
Asked by Mariah Rible on Mon 4/10/23 2:38 PM
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Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Mon 4/10/23 2:43 PM

Hello Mariah,

The only way I would know to achieve this would be with the help of a static field (likely only doable with an HTML field).

Sincerely,
Mark Sayers
Sr Support Consultant, CS

1 of 1 users found this helpful.
Have you seen anyone do this successfully? There is no image options in the wizywig editor for html blocks on forms. - Mariah Rible Mon 4/10/23 2:50 PM
You would have to use the HTML image tags to reference an image that is located at a URL that is publicly accessible. Theoretically it is possible for sure. - Mark Sayers Mon 4/10/23 2:54 PM
Sarah Glatz Mon 12/4/23 2:16 PM Last edited Mon 12/4/23 2:16 PM

I got this to work but the image can only be seen by me. 
In fact, when our TD admin adds static html content, I can see the image  he added and yet he still cannot.
I had a third person view the form and I am the only person who can view the image. 

The image is stored on a sharepoint site for which the entire organization has view access.
The TD admin and others are able to view the image directly if they navigate to the SharePoint site.
But only I can view the image if it is on the TD form.

​​​​​Here is what I entered in the source (with actual title and actual path replaced)

<img alt="title" height="100" src="https://path_to_the_image.png" width="200" />

Any suggestions as to why I would be the only one who can see this image?

Thanks,

Sarah

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Where are you navigating to specifically to view the form where you see the image? - Mark Sayers Mon 12/4/23 2:28 PM
If I choose "preview" after editing I see it AND when I go to the application TD Next and click +New and view the form that way. I see the image in both places. The other two people I had test (TD admin and one other) did not see the image - only the image title which was specified in the html.
All of us can see the image in its original location, so that is not the issue.
When the admin changes the html to a different image, he still cannot see the image, yet I can.
Hopefully that makes sense - let me know if I'm misunderstanding the question. Thanks! - Sarah Glatz Mon 12/4/23 2:34 PM
So the administrator can never see the image when viewing the form in the "Preview" tab for the form builder (in TDAdmin), but they *can* see the image if they go to that app in TDnext and open that form? - Mark Sayers Mon 12/4/23 2:35 PM
All the administrator can see is the title given the image, whether in preview mode or viewing the form from TDNext.
He can edit that html in the form and I can see that he changed the image, but all he can see is the title. - Sarah Glatz Mon 12/4/23 2:49 PM
I don't know why that would be. Is he using the same browser as you? Different browser? Different version? - Mark Sayers Mon 12/4/23 3:03 PM
Both the admin and the other user prefer Firefox, but I had them check in Chrome (I use Chrome) and they can now see the broken image icon along with the text in Chrome but still no image. - Sarah Glatz Mon 12/4/23 3:16 PM
Are they on the latest version of Chrome?

Where does the image source from? What is its URL? And if it is not uploaded to TDX, is that URL location configured to be accessible by IPs that they'd be using? - Mark Sayers Mon 12/4/23 3:43 PM
We are all on the most current version of Chrome.
The image is on a SharePoint site that is accessible to anyone in our organization.
As I mentioned, they can navigate to the source image outside of TeamDynamix.
If it is an option to upload the images to TeamDynamix, that would likely solve the problem.
Can you give me instructions to do that?

The link is here but it is not accessible otuside of USNH https://universitysystemnh.sharepoint.com/:i:/r/teams/TeamDynamixInstructionalVideos/Shared%20Documents/KSC%20Logo.jpg?csf=1&web=1&e=tFF2jm - Sarah Glatz Mon 12/4/23 5:14 PM
You may have to open that SharePoint location up to the TDX IP addresses as well, this seems like an access issue potentially rather than any browser rendering issue. Especially if, when that person views the form in the portal or TDNext, it doesn't display the image and also the F12 developer's console/network view doesn't show any errors. - Mark Sayers Tue 12/5/23 8:46 AM
Will try to whitelist TD on the SharePoint site. The person I need to do it is out, but I've requested this and will let you know if it helps. It kind of makes sense, except for that I can see the image via TD form and td is referencing the photo on the SharePoint site for me too. But it is a good next step and we'll try it. - Sarah Glatz Tue 12/5/23 10:02 AM