Image pasting not working


I tried to paste an image into a ticket, and get two notifications, one says "file successfully uploaded" but the next says "incorrect server response" and the image doesn't appear.  Using the image upload button in the toolbar works.

Other than using the upload button, any recommendations?  The upload is a bit cumbersome, so being able to paste would be preferable.

Thank you,

Pam Jordan

Tags ticket image paste
Asked by Pamela Jordan on Tue 3/14/23 10:13 AM Last edited Tue 3/14/23 10:17 AM
I'm having the same issue today. - Patrick LaFollette Tue 3/14/23 10:18 AM
We have reports of this, too. - Bobby Jones Tue 3/14/23 10:20 AM
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Answer (1)

This answer has been marked as the accepted answer
Brittany Renn Tue 3/14/23 10:25 AM

Hi Pamela, 

This is a known issue that our team is actively working towards resolving. I would keep an eye on this KB article, so you'll know when the fix has been released:

Please let me know if you have further questions! 



Brittany Renn

TDX Support

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