Automation to apply a Form

I set up an automation rule to use a specific form with custom attributes.  The ticket creation did use the form, but the custom attributes do not appear on the ticket until I 'edit' the ticket.  The form is the correct one and the custom attributes appear then.  Also, if I update the ticket, the custom attributes appear there as well.

Is that the expected way this is supposed to appear?

Asked by Jack Gallemore on Wed 2/22/23 11:17 AM
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Answer (1)

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David Tod Wed 2/22/23 11:22 AM

I've seen it where empty attributes (no values) do not appear on tickets until they have values.

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