Automation to apply a Form
I set up an automation rule to use a specific form with custom attributes. The ticket creation did use the form, but the custom attributes do not appear on the ticket until I 'edit' the ticket. The form is the correct one and the custom attributes appear then. Also, if I update the ticket, the custom attributes appear there as well.
Is that the expected way this is supposed to appear?
Asked by Jack Gallemore
on Wed 2/22/23 11:17 AM
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Answer (1)
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David Tod
Wed 2/22/23 11:22 AM
I've seen it where empty attributes (no values) do not appear on tickets until they have values.
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