Apply Ticket Template automatically
It seems the only way to apply a ticket template is through the UI. Is there an automated way using Automation, Workflow or APIs?
Asked by Bobby Jones
on Fri 2/17/23 11:11 AM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Fri 2/17/23 11:42 AM
Hello Bobby,
Automation rules can apply a Task Template, but not a ticket template. There are no APIs or workflow options for applying a "ticket template", nor can the automation rules apply that. It is only available to the UI currently.
Sincerely,
Mark Sayers
Sr Support Consultant, CS
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