Webservice Method to Merge Ticket for Workflow.
Is it possible to create a web service method to merge the Ticket into another Ticket. We are wanting to know if we can add this into a Workflow so we can trigger to have the Ticket the Workflow is on merged into another Ticket under certain circumstances.
Asked by Pamela Mason
on Tue 1/31/23 2:28 PM
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Answer (1)
This answer has been marked as the accepted answer
Mark Sayers
Tue 1/31/23 3:09 PM
Hello Pamela,
There are no endpoints currently for merging tickets unfortunately. You might submit this as an enhancement idea though if you feel it would be a useful feature: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2148
Sincerely,
Mark Sayers
Sr Support Consultant
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