raw HTML copied in workflow operations?

Since version 11.5, we have had a workflow that now copies the HTML-ified description of tickets and returns it as raw HTML.  I'm not sure how to make it stop doing this, any help would be appreciated.

Example output: 

Hello,<br><br>We are looking to add a page that is specifically about Faculty Diversity.&nbsp; We are still working on the content of the page but I would like advice on the page design.&nbsp; As we want this page to be a public one (with some information available only to the Carleton community), I would like some help thinking through what questions we need to be asking ourselves as we brainstorm what will go on this page.

Tags ticket workflow html
Asked by Carly Born on Wed 11/30/22 5:11 PM
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Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Tue 2/14/23 9:51 AM

Depending on what your workflow is intended to do, you might have to include the "IsRichHTML" : "True" property and value in your web service method's body.

I'd need to know what endpoint it is trying to call to though and what you're sending it (at least generally) to better direct an answer toward this though.

Mark Sayers
Sr Support Consultant, CS

No feedback

Chuck Renninger Thu 12/1/22 8:19 AM

We have something similar in Reports from the Tickets app. When we run the report from the app the description field looks fine. But when the same report is delivered by email, both the Description and Description (Raw) fields show the raw HTML. It would be nice to just see the plain description in the email delivered report.


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